Kaseya BMS

Kaseya BMS

(6)
4.8 out of 5 stars

Kaseya BMS is a next-generation business management solution that was built specifically to help MSPs spend more time selling and delivering services, and less time on non-revenue-generating tasks like billing and project management.

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Showing 6 Kaseya BMS reviews
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Kaseya BMS review by <span>Kyle T.</span>
Kyle T.
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Verified Current User
Organic
Reviewed On

Kaseya BMS Helped Jump Start our Business

What do you like best?

BMS has simplified our business processes as a fully functional PSA which integrates with our entire tool set. As a start up the benefits are incredible. An all in one solution for service management, sales tracking, financial management, and human resources.

The layout is refreshingly easy to use and understand. Customization and configuration is simple. The Professional services team from Kaseya really helps you to understand the ins and outs of the software. Enabling you to easily make adjustments at any time without any advanced programming or support.

Kaseya BMS is a breath of fresh air for an MSP like us. Finally a product that truly understands what we do. BMS provides us more time to focus on taking care of our clientele, building our brand and training our staff. Spending less time on our PSA has been key when we had to move fast when it comes to jump-starting our client base.

What do you dislike?

Not much to dislike. However, there is always room for improved customization on invoices, forms, etc.

Recommendations to others considering the product

I would highly recommend considering BMS f you are looking for a single pane of glass for managing your clients, staff, expenses, and receivables that is affordable and easy to use.

What business problems are you solving with the product? What benefits have you realized?

BMS saves us time and money when it comes to our workflows and processes. Integration is simple with Kaseya VSA, Ticketing, Customer Surveys and IT Glue.

The built in CRM really helps an IT focused professional like myself keep track of customer relationshps and sales without losing focus on the work I do.

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Kaseya BMS review by <span>David D.</span>
David D.
Validated Reviewer
Organic
Reviewed On

Plenium operates BMS initially for the ticketing part and its contribution in ITIL methodology

What do you like best?

We have been able to easily defer the levels of services contracted by our clients and thus adapted our way of managing priorities.

The integrated management of the workflows allowed us to model the escalations as well as the customer alerts.

The connection with Kaseya VSA allows us to recover the alerts resulting from the system monitoring and the list of assets associated with the clients. This allows a very fine analysis of the processing performed in ServiceDesk.

What do you dislike?

The limit is the customization. you can easely add custom field but not custom forms

Recommendations to others considering the product

there a lot of Tools you can use with BMS from other vendors. Very powerfull with BrightGauge for example.

What business problems are you solving with the product? What benefits have you realized?

We have integrated the BrightGauge and customerthermometer tools very easily and benefited from an operational dashboard within minutes and simplified satisfactions surveys.

The results were felt in less than three months with improved internal performance, and traceability of interventions exploitable in BI.

What Professional Services Automation solution do you use?

Thanks for letting us know!
Kaseya BMS review by Administrator in Information Technology and Services
Administrator in Information Technology and Services
Validated Reviewer
Verified Current User
Invitation from G2 Crowd
Reviewed On

Nice management tool

What do you like best?

The user interface is easy to use and intuitive, it’s comparable with most browsers, its easy to get started without much insight.

What do you dislike?

Workflows are clunky, auto- generated tickets don’t work as expected.

Recommendations to others considering the product

If you are looking for a basic simple setup this is a good tool, it has some biult in reports but the adhoc reports can be complicated to se up.

What business problems are you solving with the product? What benefits have you realized?

It works with kaseya VSA this allows us to better track tickets, contacts and projects.

Kaseya BMS review by <span>Vincent C.</span>
Vincent C.
Validated Reviewer
Verified Current User
Invitation from G2 Crowd on behalf of the vendor
Reviewed On

Kaseya BMS is a next-generation business management solution

What do you like best?

Great IT project management system that is accessible from anywhere.

What do you dislike?

That the product is only cloud based and we cant install a onprem solution.

What business problems are you solving with the product? What benefits have you realized?

Have our team work on IT projects together.

Kaseya BMS review by <span>Kevin Z.</span>
Kevin Z.
Validated Reviewer
Verified Current User
Invitation from G2 Crowd on behalf of the vendor
Reviewed On

Kaseya BMS Great Product

What do you like best?

The easy of use to manage a business. Great Product.

What do you dislike?

I don't dislike too much, Kaseya makes some great products.

What business problems are you solving with the product? What benefits have you realized?

Managing services and productivity.

Kaseya BMS review by Consultant in Information Technology and Services
Consultant in Information Technology and Services
Validated Reviewer
Verified Current User
Invitation from G2 Crowd on behalf of the vendor
Reviewed On

Kaseya BMS Excellent Product

What do you like best?

It gives the status of all our customers accounts. Allows tracking of inventory very well.

What do you dislike?

Nothing, the product works as it should.

What business problems are you solving with the product? What benefits have you realized?

Reducing cost and increasing productivity.

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