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Kaseya VSA

Kaseya VSA

4.0
(87 reviews)
Optimized for quick response

Kaseya allows organizations to efficiently manage and secure IT in order to drive IT service and business success. Offered as both an industry-leading cloud solution and on-premise software, Kaseya solutions empower businesses to command all of IT centrally, manage remote and distributed environments with ease, and automate across IT management functions.

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Kaseya VSA Features

Incident Management

Automate Ticket Routing

Routes tickets automatically to the appropriate user.

83%
(Based on 8 reviews)

Ticket Prioritization

Prioritizes tickets based on factors configured by the user.

85%
(Based on 7 reviews)

Ticket Notifications

Notifies the IT team when a ticket needs action.

85%
(Based on 10 reviews)

Knowledge Base

Provides a forum for answers to common questions.

75%
(Based on 9 reviews)

Knowledge Base/Ticket Integration

Integrates knowledge base articles into a ticket.

78%
(Based on 6 reviews)

Analysis

Threat Detection

Collects and curates data insight about the performance and health of a company's system.

78%
(Based on 15 reviews)

Reporting

Dashboards

Displays important metrics relating to performance.

66%
(Based on 14 reviews)

Time Tracking

Tracks time worked on a ticket.

61%
(Based on 7 reviews)

Surveys

Provides surveys to measure employee satisfaction.

48%
(Based on 6 reviews)

Platform

Unified Communications Platform

Facilitates communication between users and administrators.

81%
(Based on 10 reviews)

Remote Access

Allows end users to remotely access to company's IT database.

85%
(Based on 31 reviews)

ITIL Policy Compliance

Helps organizations establish, implement, and adhere to ITIL regulation.

90%
(Based on 11 reviews)

Asset Tracking

Tracks IT assets and financial data.

85%
(Based on 25 reviews)

IT Knowledge Management

Integrates all IT service support functions for consistency and accuracy.

72%
(Based on 19 reviews)

Access & Usability

Mobile

Enables access to service desk features via mobile device.

60%
(Based on 6 reviews)

Self Service

Enables employees to view the status of their tickets.

74%
(Based on 8 reviews)

Active Directory

Provides a directory of all users within an organization.

89%
(Based on 8 reviews)

Multi-Channel Access

Enables access to service desk features through multiple channels such as email, phone, or the portal.

91%
(Based on 5 reviews)

Security

Endpoint Protection

Allows the IT team to oversee all possible endpoints in a single source of reference.

84%
(Based on 21 reviews)

Patch Management

Automates the updating of security measures on enterprise devices.

84%
(Based on 29 reviews)

Disaster Recovery

Provides cloud backup or disaster recovery solution to protect enterprise data and applications.

n/a

Service Management

Utilizes data to proactively identify and prioritize IT issues.

83%
(Based on 24 reviews)

Workflow Management

Creates new or streamlines existing workflows to better handle IT support tickets and service.

76%
(Based on 21 reviews)
Kaseya VSA
4.0
(87 reviews)