Kaseya VSA

Kaseya VSA

(57)
3.8 out of 5 stars

Kaseya allows organizations to efficiently manage and secure IT in order to drive IT service and business success. Offered as both an industry-leading cloud solution and on-premise software, Kaseya solutions empower businesses to command all of IT centrally, manage remote and distributed environments with ease, and automate across IT management functions.

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Kaseya VSA Features

Incident Management
Automate Ticket Routing

Routes tickets automatically to the appropriate user.

82%
(Based on 5 reviews)
Ticket Prioritization

Prioritizes tickets based on factors configured by the user.

Not enough data available

Ticket Notifications

Notifies the IT team when a ticket needs action.

82%
(Based on 6 reviews)
Knowledge Base

Provides a forum for answers to common questions.

70%
(Based on 5 reviews)
Knowledge Base/Ticket Integration

Integrates knowledge base articles into a ticket.

Not enough data available

Management
Disaster Recovery

Delegate backup settings to facilitate specific recovery in the result of a disaster.

Not enough data available

Remote Backup

Provide remote access dashboards designed to manage and store data from familiar applications.

Not enough data available

Storage Formats

The ability to store multiple types of file formats or convert files to proper format.

Not enough data available

Scheduled Backups

The abillity to automate backups or have backup storage updated continuously.

Not enough data available

On-Demand Restoration

The ability to restore files to its original location or alternative sources on-demand.

Not enough data available

Analysis
Threat Detection

Collects and curates data insight about the performance and health of a company's system.

70%
(Based on 6 reviews)
Reporting
Dashboards

Displays important metrics relating to performance.

60%
(Based on 9 reviews)
Time Tracking

Tracks time worked on a ticket.

Not enough data available

Surveys

Provides surveys to measure employee satisfaction.

Not enough data available

Reporting
Activity Monitoring

Actively monitor status of work stations either on-premise or remote.

Not enough data available

Documentation

Reporting abilities to assess data quality and activity.

Not enough data available

Alerts/Notifications

Send summary, update, or actionable alerts to administrators to detail activity.

Not enough data available

Platform
Unified Communications Platform

Facilitates communication between users and administrators.

76%
(Based on 7 reviews)
Remote Access

Allows end users to remotely access to company's IT database.

80%
(Based on 16 reviews)
ITIL Policy Compliance

Helps organizations establish, implement, and adhere to ITIL regulation.

88%
(Based on 5 reviews)
Asset Tracking

Tracks IT assets and financial data.

76%
(Based on 12 reviews)
IT Knowledge Management

Integrates all IT service support functions for consistency and accuracy.

72%
(Based on 10 reviews)
Access & Usability
Mobile

Enables access to service desk features via mobile device.

Not enough data available

Self Service

Enables employees to view the status of their tickets.

Not enough data available

Active Directory

Provides a directory of all users within an organization.

Not enough data available

Multi-Channel Access

Enables access to service desk features through multiple channels such as email, phone, or the portal.

Not enough data available

Security
Data Encryption

Provide some level of encryption of data in transit, protecting sensitive data while it lives in the backup application.

Not enough data available

Security and Compliance

Abilities to set standards for asset and risk management.

Not enough data available

Deduplication

Deduplication, creating synthetic backup files, to reduce file size and eliminate redundant files.

Not enough data available

Security
Endpoint Protection

Allows the IT team to oversee all possible endpoints in a single source of reference.

78%
(Based on 8 reviews)
Patch Management

Automates the updating of security measures on enterprise devices.

76%
(Based on 15 reviews)
Disaster Recovery

Provides cloud backup or disaster recovery solution to protect enterprise data and applications.

n/a
Service Management

Utilizes data to proactively identify and prioritize IT issues.

78%
(Based on 13 reviews)
Workflow Management

Creates new or streamlines existing workflows to better handle IT support tickets and service.

69%
(Based on 11 reviews)