Automate Ticket Routing
Routes tickets automatically to the appropriate user.
Prioritizes tickets based on factors configured by the user.
Notifies the IT team when a ticket needs action.
Provides a forum for answers to common questions.
Knowledge Base/Ticket Integration
Integrates knowledge base articles into a ticket.
Delegate backup settings to facilitate specific recovery in the result of a disaster.
Provide remote access dashboards designed to manage and store data from familiar applications.
The ability to store multiple types of file formats or convert files to proper format.
The abillity to automate backups or have backup storage updated continuously.
The ability to restore files to its original location or alternative sources on-demand.
Collects and curates data insight about the performance and health of a company's system.
(Based on 15 reviews)
Displays important metrics relating to performance.
(Based on 17 reviews)
Tracks time worked on a ticket.
Provides surveys to measure employee satisfaction.
Actively monitor status of work stations either on-premise or remote.
Reporting abilities to assess data quality and activity.
Send summary, update, or actionable alerts to administrators to detail activity.
Unified Communications Platform
Facilitates communication between users and administrators.
Allows end users to remotely access to company's IT database.
(Based on 35 reviews)
ITIL Policy Compliance
Helps organizations establish, implement, and adhere to ITIL regulation.
(Based on 14 reviews)
Tracks IT assets and financial data.
(Based on 29 reviews)
IT Knowledge Management
Integrates all IT service support functions for consistency and accuracy.
Enables access to service desk features via mobile device.
Enables employees to view the status of their tickets.
Provides a directory of all users within an organization.
Enables access to service desk features through multiple channels such as email, phone, or the portal.
Provide some level of encryption of data in transit, protecting sensitive data while it lives in the backup application.
Security and Compliance
Abilities to set standards for asset and risk management.
Deduplication, creating synthetic backup files, to reduce file size and eliminate redundant files.
Not enough data available
Allows the IT team to oversee all possible endpoints in a single source of reference.
Automates the updating of security measures on enterprise devices.
(Based on 33 reviews)
Provides cloud backup or disaster recovery solution to protect enterprise data and applications.
Utilizes data to proactively identify and prioritize IT issues.
(Based on 28 reviews)
Creates new or streamlines existing workflows to better handle IT support tickets and service.
(Based on 24 reviews)