Kaseya VSA

Kaseya VSA

3.9
(91)
Optimized for quick response

Kaseya allows organizations to efficiently manage and secure IT in order to drive IT service and business success. Offered as both an industry-leading cloud solution and on-premise software, Kaseya solutions empower businesses to command all of IT centrally, manage remote and distributed environments with ease, and automate across IT management functions.

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Kaseya VSA Features

Incident Management

Automate Ticket Routing

Routes tickets automatically to the appropriate user.

76%
(Based on 10 reviews)

Ticket Prioritization

Prioritizes tickets based on factors configured by the user.

72%
(Based on 9 reviews)

Ticket Notifications

Notifies the IT team when a ticket needs action.

80%
(Based on 12 reviews)

Knowledge Base

Provides a forum for answers to common questions.

66%
(Based on 10 reviews)

Knowledge Base/Ticket Integration

Integrates knowledge base articles into a ticket.

64%
(Based on 7 reviews)

Management

Disaster Recovery

Delegate backup settings to facilitate specific recovery in the result of a disaster.

82%
(Based on 11 reviews)

Remote Backup

Provide remote access dashboards designed to manage and store data from familiar applications.

79%
(Based on 10 reviews)

Storage Formats

The ability to store multiple types of file formats or convert files to proper format.

85%
(Based on 8 reviews)

Scheduled Backups

The abillity to automate backups or have backup storage updated continuously.

89%
(Based on 11 reviews)

On-Demand Restoration

The ability to restore files to its original location or alternative sources on-demand.

87%
(Based on 9 reviews)

Analysis

Threat Detection

Collects and curates data insight about the performance and health of a company's system.

74%
(Based on 15 reviews)

Reporting

Dashboards

Displays important metrics relating to performance.

62%
(Based on 17 reviews)

Time Tracking

Tracks time worked on a ticket.

48%
(Based on 8 reviews)

Surveys

Provides surveys to measure employee satisfaction.

35%
(Based on 6 reviews)

Reporting

Activity Monitoring

Actively monitor status of work stations either on-premise or remote.

80%
(Based on 13 reviews)

Documentation

Reporting abilities to assess data quality and activity.

67%
(Based on 13 reviews)

Alerts/Notifications

Send summary, update, or actionable alerts to administrators to detail activity.

84%
(Based on 13 reviews)

Platform

Unified Communications Platform

Facilitates communication between users and administrators.

75%
(Based on 12 reviews)

Remote Access

Allows end users to remotely access to company's IT database.

82%
(Based on 35 reviews)

ITIL Policy Compliance

Helps organizations establish, implement, and adhere to ITIL regulation.

84%
(Based on 14 reviews)

Asset Tracking

Tracks IT assets and financial data.

83%
(Based on 29 reviews)

IT Knowledge Management

Integrates all IT service support functions for consistency and accuracy.

67%
(Based on 23 reviews)

Access & Usability

Mobile

Enables access to service desk features via mobile device.

45%
(Based on 9 reviews)

Self Service

Enables employees to view the status of their tickets.

61%
(Based on 10 reviews)

Active Directory

Provides a directory of all users within an organization.

76%
(Based on 10 reviews)

Multi-Channel Access

Enables access to service desk features through multiple channels such as email, phone, or the portal.

73%
(Based on 6 reviews)

Security

Data Encryption

Provide some level of encryption of data in transit, protecting sensitive data while it lives in the backup application.

85%
(Based on 7 reviews)

Security and Compliance

Abilities to set standards for asset and risk management.

80%
(Based on 9 reviews)

Deduplication

Deduplication, creating synthetic backup files, to reduce file size and eliminate redundant files.

Not enough data available

Security

Endpoint Protection

Allows the IT team to oversee all possible endpoints in a single source of reference.

82%
(Based on 23 reviews)

Patch Management

Automates the updating of security measures on enterprise devices.

80%
(Based on 33 reviews)

Disaster Recovery

Provides cloud backup or disaster recovery solution to protect enterprise data and applications.

n/a

Service Management

Utilizes data to proactively identify and prioritize IT issues.

80%
(Based on 28 reviews)

Workflow Management

Creates new or streamlines existing workflows to better handle IT support tickets and service.

73%
(Based on 24 reviews)
Kaseya VSA
3.9
(91)