Automate Ticket Routing
Routes tickets automatically to the appropriate user.
Prioritizes tickets based on factors configured by the user.
Notifies the IT team when a ticket needs action.
Provides a forum for answers to common questions.
(Based on 9 reviews)
Knowledge Base/Ticket Integration
Integrates knowledge base articles into a ticket.
Collects and curates data insight about the performance and health of a company's system.
(Based on 15 reviews)
Displays important metrics relating to performance.
(Based on 14 reviews)
Tracks time worked on a ticket.
Provides surveys to measure employee satisfaction.
Unified Communications Platform
Facilitates communication between users and administrators.
Allows end users to remotely access to company's IT database.
(Based on 31 reviews)
ITIL Policy Compliance
Helps organizations establish, implement, and adhere to ITIL regulation.
(Based on 11 reviews)
Tracks IT assets and financial data.
(Based on 25 reviews)
IT Knowledge Management
Integrates all IT service support functions for consistency and accuracy.
(Based on 19 reviews)
Enables access to service desk features via mobile device.
Enables employees to view the status of their tickets.
Provides a directory of all users within an organization.
Enables access to service desk features through multiple channels such as email, phone, or the portal.
(Based on 5 reviews)
Allows the IT team to oversee all possible endpoints in a single source of reference.
Automates the updating of security measures on enterprise devices.
(Based on 29 reviews)
Provides cloud backup or disaster recovery solution to protect enterprise data and applications.
Utilizes data to proactively identify and prioritize IT issues.
(Based on 24 reviews)
Creates new or streamlines existing workflows to better handle IT support tickets and service.