The ability to manage all of our client's systems from one location, I'm able to run anything I would from the local computer as if I was right in front of it, and a lot of things without interrupting the end user.
It's also really cool that we were able to customize the branding for our company.
If you inadvertently schedule a task earlier than the current time that task will run immediately, it would be nice if it prevented you from scheduling tasks earlier than current time.
All sorts of problems, we manage workstations and servers, as well as associated backup jobs, offline alerts, updates, etc. It is a HUGE resource, and allows us to provide an excellent level of support to our customers while increasing productivity