Keen IO

(6)
4.5 out of 5 stars

Custom analytics shouldn't be a pain in the backend. Keen IO's powerful APIs do the heavy lifting for you, so you can gather all the data you want and start getting the answers you need.

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Keen IO Reviews

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Keen IO review by <span>Ryan S.</span>
Ryan S.
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What do you like best?

Easy to begin streaming data, analyzing it, and visualizing it using very clearly documented APIs. I've used it both for internal projects and for end user projects, and I've been pleasantly surprised by its stability and feature density.

What do you dislike?

When you're building solutions intended to be used by third parties, you cannot rate limit their usage of the API. Since costs are primarily driven by how much data you compute, this makes it hard to price your service in advance.

What business problems are you solving with the product? What benefits have you realized?

We wanted to provide eCommerce related dashboards to end users of our software, Drupal Commerce. Using Keen IO we were able to quickly index not just denormalized transaction data but also the essential traffic related data needed to track conversion rates, campaign effectiveness, and more. We obviously benefit from Keen's scalability, but we've also taken full advantage of rich features both in their streaming and in their visualization APIs.

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Keen IO review by Administrator in Internet
Administrator in Internet
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What do you like best?

Keen.io includes all the tools you need to get a grip on behavioral analytics for web or mobile, from a developer interface. There's no black box. You know exactly how your metrics are being calculated, and what's happening.

What do you dislike?

Product probably isn't suitable for those who are trying to "figure out" analytics in their organization. Other products charge more, but offer much more support as far as libraries & guides go. However, Keen.io has an awesome slack channel where you can ask anyone literally anything, so a tech savvy beginner has a shot.

Recommendations to others considering the product

If you've got an experienced data team and dev support, at minimum you should evaluate Keen.io before spending >$1,000/mo on Mixpanel/Heap/etc.

What business problems are you solving with the product? What benefits have you realized?

Keen.io was perfect for solving analytics problems before I had a budget for more expensive analytics tools, or to build a data warehouse. It scaled really well and met all of our KPI / behavioral analytics needs.

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Keen IO review by User in Computer Software
User in Computer Software
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Keen IO usage

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What do you like best?

The service does do a good job at being able to track usage and customize events that are being sent to it. It is also really good at being able to access that data

What do you dislike?

the "Explore data" feature is very nice to be able to get a quick view of the data, but it would be much more helpful if you could also export the data in a much more viewable way. Unfortunately when you do try to use the export on the data explorer, it messes up the formatting pretty bad making it very difficult to use in a useful way.

Recommendations to others considering the product

It is a solid usage platform. I would definitely recommend it for any usage solution.

What business problems are you solving with the product? What benefits have you realized?

Tracking usage. The benefits are a stable and dependable platform which we can use for usage solutions.

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Keen IO review by User in Internet
User in Internet
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What do you like best?

Keen is a great an accurate analytics tool that enables you to work with good amount of data and then take that data and work on it outside of the platform. The best part of keen.io is the ability to export any type of data to do further analysis on our own.

What do you dislike?

The main issues with keen.io revolve around the easiness to use the data on the platform and customize the visualization. It's a strong tool for data gathering and external analysis.

Recommendations to others considering the product

This is a great add on tool and going to help you visualize a lot of data but this doesn't replace a lot of the other analytics tools.

What business problems are you solving with the product? What benefits have you realized?

Keen is great for identifying groups of users having completed specific tasks on our platform as well as finding and aggregating the data around. We use it for in depth analysis.

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Keen IO review by User in Computer Software
User in Computer Software
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Consider Keen for your Analytics back-end

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What do you like best?

1. Very easy to add to your web app

2. Get dashboards and charts up quickly

3. Love JSON approach

What do you dislike?

When we first started using Keen (2 years ago), had some concerns on query speed. But they kept investing in performance and features and not an issue.

What business problems are you solving with the product? What benefits have you realized?

We track every event in our App - from what features are used to collecting insights for our customers. Our service is a data offering due to this.

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Keen IO review by Administrator in Information Technology and Services
Administrator in Information Technology and Services
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What do you like best?

Love the metrics it provides. It captures a lot instantly making it a great addition to our analytics toolbox.

What do you dislike?

Documentation on how to customize the results further could be improved.

Recommendations to others considering the product

Definitely try it. You will gain great insights into your application metrics.

What business problems are you solving with the product? What benefits have you realized?

The problem is getting really good insight into user behavior. The benefit of this tool is that it gives us more ways to look the problem and possible solutions.

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