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Kibo

3.8
(14)

Kibo is an omnichannel commerce platform that helps retailers and branded manufacturers unify the consumer experience.

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Showing 14 Kibo reviews
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Kibo review by Cynthia Q.
Cynthia Q.
Validated Reviewer
Verified Current User
Review Source

"Excellent standard E-Commerce features - integrations and extras can be costly"

What do you like best?

The out-of-box (OOB) features that come with the platform are fairly robust, and are more than enough to craete a professional, customized and feature-rich webstore. Template driven pages with timers and preview make it easy to customize the site and allow for changes at any hour. Built-in category structure and product groups are also very well engineered.

The discount engine has come a long way, and I really haven't seen anything that is quite as good. Managing discounts can be tricky, and ML has mastered it. They truly do try to be best-of-breed, and provide all the latest technologies and features. The caveat to this is that it may cost you. (See dislike section.)

Having ML host our sites as well as provide the software has proven to be an excellent decision. Very rarely is there any sort of hosting issue; and if there is, it is handled almost before we are aware of the problem. Seamless is the right word here.

What do you dislike?

Our biggest pet-peeve is that anything out of the ordinary, such as integration to a back-end system or an alternate pay method can be costly. Support tickets can also be costly, depending on the cause of the problem.

What business problems are you solving with the product? What benefits have you realized?

Overall, Marketlive (now Kibo) provides us with a stable, professional set of websites to conduct our e-commerce business, and has done for for 11 years. For the most part, it has helped us keep up with the ever-changing landscape that is the internet.

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Kibo review by Aimee L.
Aimee L.
Validated Reviewer
Verified Current User
Review Source

"Good staging features"

What do you like best?

It has provided with good templated pages which help in customizing your pages or newsletters pretty easy. It has made hosting pretty easy as well and is very robust.

They provide good customer services as well, which is definitely a plus.

What do you dislike?

I'm not a big fan of the parts of it where you can actually edit the content already posted. It also takes a lot of time sometimes. It can also be a little costly. But overall, I have enjoyed using it as it also works well on all the platforms I have tried it on.

Recommendations to others considering the product

It is a very helpful software for everyday use and management, and I highly recommend giving it a shot.

What business problems are you solving with the product? What benefits have you realized?

It has made the e-commerce and marketing side of management very easy for the team. It provides us with quick and easy solutions which are very helpful for customizing and shipping out our sales.

What E-Commerce Platforms solution do you use?

Thanks for letting us know!
Kibo review by Christopher L.
Christopher L.
Validated Reviewer
Verified Current User
Review Source

"MarketLive System is too out dated"

What do you like best?

The ability to have a staging and live environment and many displays saved at once.

The MPOC system have been a recent and great addition. That luckily is a lot better than the MarketLive product.

What do you dislike?

Most of the product. The back end user interface is very complicated and very outdated. The actual process to update pages, products, and really just about anything required too many steps and too much time. On top of that, updates to the site frequently fail or come through improperly.

Recommendations to others considering the product

If you're going to choose Kibo, try to get onto one of their more modern platforms. That said, they're still developing their modern platforms and at this time, they're not able to support our website needs on any of them.

What business problems are you solving with the product? What benefits have you realized?

We use Kibo for our website and our MPOC system. We like the MPOC system a lot.

Kibo review by Leslie P.
Leslie P.
Validated Reviewer
Review Source

"Strong platform for mid-sized e-commerce businesses"

What do you like best?

The platform is robust and easy to use, and their people are top-notch. From project management, to strategy, to day-to-day tasks, they always provided quality support.

What do you dislike?

At times, projects took a bit long to complete, but they were done correctly. More recently, this seems to have been addressed and turnaround timing is very quick.

Recommendations to others considering the product

Kibo offers a very robust, best-in-class e-commerce platform that has desirable features built into the product. It is very easy for marketing team members to use the Admin tool to make updates and execute promotions on the site. Everything can be scheduled to deploy at a specific date and time, which is great, you just set it and forget it.

Also, be sure to request Strategy sessions. Their strategy team provided excellent guidance and helped us improve several marketing programs over the years.

What business problems are you solving with the product? What benefits have you realized?

We were able to run a mid-sized e-commerce business with very few employees using the Kibo/MarketLive platform, and we were able to stay current with technology.

They were able to customize our site to solve all of our business needs including P.O. Box shipment that could be selected during checkout, custom length hemming service, source code logic requirements, among other requirements.

Kibo review by User in Consumer Goods
User in Consumer Goods
Validated Reviewer
Verified Current User
Review Source

"Cost-effective, flexible ecommerce platform"

What do you like best?

We're a mid-market online pure play; Kibo eCommerce is a much more cost-effective solution for us than, say, Demandware or even Magento would be. It's highly flexible/customizable; integrations are generally just a matter of working with APIs, so we spend relatively little time/money on development. Content management is easy. They've made big strides in functionality around returns this year; it now works very smoothly. Also, the people at Kibo are great - from product managers to engineers to support analysts to our customer success advisor. I really enjoy working with them, and when we have a question or an issue, I feel like our voice is heard.

What do you dislike?

We had a fairly significant number of open cases (bugs, feature requests, etc.), but Kibo recognized that this was an issue. Some reorganization of their customer success/support operations and improved communication enabled us to make solid headway on that backlog. It would be nice if we could replicate between our sandbox and production environments, or at least be able to make a fresh copy of our production tenant to use as a new sandbox; I'm told the latter should be feasible though. Reporting is a work in progress, but that isn't a big concern for us, as GA meets our needs. B2B tools aren't very robust, but that's in the works. We've had a couple of very brief instances of downtime this year, but nothing significant. Finally, our site performance could be better, but some of that falls on us (i.e., we could more effectively optimize our images).

Recommendations to others considering the product

Demandware is the only other ecommerce platform with which I have experience, so I can only compare Kibo to that. Kibo eCommerce offers the functionality we need, and I'm excited about their roadmap for the future. Given its cost and ease of use, I'm very happy with Kibo and would absolutely recommend it to a mid-market business like ours.

What business problems are you solving with the product? What benefits have you realized?

We use Kibo eCommerce as our ecommerce platform, to sell our products direct to consumer (B2B and B2C) across two brands. In the future, we might also utilize Kibo's Real-Time Individualization product.

Kibo review by Jacqueline B.
Jacqueline B.
Validated Reviewer
Review Source

"Get's the job done well enough"

What do you like best?

Their support team is very friendly and helpful. Works with our data feeds. We've used Kibo for years and successfully processed many orders with them.

What do you dislike?

- Their shopping cart checkout is not very customizable and hurts conversion rate (ie: not visually nice/converty, not very clear on shipping, can only make notes like "we don't ship to PO boxes" in fine print on a page before checkout so we still get many requests to PO boxes that we can't fulfill, etc.)

-The user interface is pretty archaic - they need to get with the times!

-The reporting they offer is limited

- They've been having internal issues that result in very long payment holds (where we sometimes can't ship an order till a day after it being purchased!) and unresponsiveness of tech support. This has only happened a few times, maybe they'll get it under control?

Recommendations to others considering the product

If you're in communication with them, make sure you can initially set up a checkout process that you think will work - taking into consideration user journey and other best practices that promote conversion. We're looking in to Quivers which seems to be better for this and slightly less costly.

What business problems are you solving with the product? What benefits have you realized?

Shipping BTC orders!

Kibo review by Ryan S.
Ryan S.
Validated Reviewer
Verified Current User
Review Source

"An extension of our in-house team!"

What do you like best?

As a smaller size company, working with Kibo makes our web team feel much larger! Having experts available for advice, strategy and support helps us reach higher goals.

What do you dislike?

Occasionally, support tickets take a lot of time to complete. Often communication error related.

Recommendations to others considering the product

I highly recommend Kibo's new NG website platform! We worked with Kibo to build a completely custom website experience for our customers. We get consistently great feedback!

What business problems are you solving with the product? What benefits have you realized?

Recently switching to Kibo's NG website platform solved many issues such as content management and merchandising.

Kibo review by Laura E.
Laura E.
Validated Reviewer
Verified Current User
Review Source

"Easy way to sell when you want to"

What do you like best?

You can use it as you need, and easy to manage orders. Can find things based on location and pick and choose what orders we have or are able to fulfill. I also like the rating system that shows you how well you're doing.

What do you dislike?

Doesn't have UPC's anymore in the product description, that's the easiest way to look items up in our inventory. Frustrating! Also sometimes we don't get reimbursed when a customer uses a promo code on the brand's website.

Recommendations to others considering the product

Worth a try, no pressure to use it... you can just stop whenever you want. Lots of choices for orders and easy to fulfill. They show you what the shipping cost will be and you can decide if you want to fulfill the order or not. All the associated fees are shown and they will grade you based on performance of shipping speed and cancellation rate. Returns are easy, they contact you and send them in, money is refunded. Highly recommend this program!

What business problems are you solving with the product? What benefits have you realized?

On slower days for online sales, this helps fill in the gaps. We're able to make extra money as we are able to fill the orders. We're seeing an increase in sales when it's slower on eBay or our personal website.

Kibo review by Debbie C.
Debbie C.
Validated Reviewer
Verified Current User
Review Source

"Kibo is a great ecommerce partner for mid - large size brands"

What do you like best?

Company C has a very small web team and Kibo has been a valuable partner from providing day to day support to longer term strategy assistance.

What do you dislike?

In our current platform (598) - we don't have access to everything we need to update the site so it is more costly than we would like.

Recommendations to others considering the product

Kibo is a robust ecommerce provider but it is more costly than Magento but it offers more bells and whistles.

What business problems are you solving with the product? What benefits have you realized?

Running an ecommerce store with a very small staff and the ability to add new functionality in a timely manner.

Kibo review by User in Fund-Raising
User in Fund-Raising
Validated Reviewer
Verified Current User
Review Source

"Good platform for the money but needs to develop better product features and analytic tools "

What do you like best?

Reliability of the solution and for the most part customer service.

What do you dislike?

Reporting is a big issue and makes it difficult for marketing to track the effectiveness of campaigns and promo codes. KIBO is missing the big picture when it comes to the importance of analytics.

Recommendations to others considering the product

KIBO is a good platform and a great value if analytics arent a priority. I hope one day soon Kibo will make the updates needed to provide more robust analytic tools.

What business problems are you solving with the product? What benefits have you realized?

Needed a more from our e-commerce platform.

Kibo review by Jim C.
Jim C.
Validated Reviewer
Review Source

"Organizes are backend shipments well"

What do you like best?

We keep several skus and adhoc inventory at hand and the software lets us organize it all and keep track of inventory.

What do you dislike?

Noticed some bugs but we could work around them, reported to the company as well

What business problems are you solving with the product? What benefits have you realized?

Inventory management

Kibo review by User in Education Management
User in Education Management
Validated Reviewer
Review Source

"Basic beginner"

What do you like best?

I like how easy it is to use. I am not very tecnological and I find it easy.

What do you dislike?

I wish some of the functions were easier to find. If I can't figure out how to do something it takes me forever to figure out how to look it up.

What business problems are you solving with the product? What benefits have you realized?

My company works with resell and banks and we

Kibo review by User
User
Validated Reviewer
Review Source

"Good but could use a few improvements"

What do you like best?

I likethat Kibo provides step by step checklists when procsessing e-commerce orders

What do you dislike?

I dislike the layout of the website, it could be easier to locate each customers order

What business problems are you solving with the product? What benefits have you realized?

Kibo helps properly process orders and in case of refunds makes the process a lot easier on our business

Kibo review by User in Education Management
User in Education Management
Validated Reviewer
Review Source

"Great Product Great Services"

What do you like best?

I love it so much I could just not use anything else. I cannot live without it its great

What do you dislike?

There is nothing i can think of that i dislike about it

Recommendations to others considering the product

Use this product and nothing else it is the best.

What business problems are you solving with the product? What benefits have you realized?

It helps me with my security problems

Kate from G2 Crowd

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