What do you like best?
We're a mid-market online pure play; Kibo eCommerce is a much more cost-effective solution for us than, say, Demandware or even Magento would be. It's highly flexible/customizable; integrations are generally just a matter of working with APIs, so we spend relatively little time/money on development. Content management is easy. They've made big strides in functionality around returns this year; it now works very smoothly. Also, the people at Kibo are great - from product managers to engineers to support analysts to our customer success advisor. I really enjoy working with them, and when we have a question or an issue, I feel like our voice is heard.
What do you dislike?
We had a fairly significant number of open cases (bugs, feature requests, etc.), but Kibo recognized that this was an issue. Some reorganization of their customer success/support operations and improved communication enabled us to make solid headway on that backlog. It would be nice if we could replicate between our sandbox and production environments, or at least be able to make a fresh copy of our production tenant to use as a new sandbox; I'm told the latter should be feasible though. Reporting is a work in progress, but that isn't a big concern for us, as GA meets our needs. B2B tools aren't very robust, but that's in the works. We've had a couple of very brief instances of downtime this year, but nothing significant. Finally, our site performance could be better, but some of that falls on us (i.e., we could more effectively optimize our images).
Recommendations to others considering the product
Demandware is the only other ecommerce platform with which I have experience, so I can only compare Kibo to that. Kibo eCommerce offers the functionality we need, and I'm excited about their roadmap for the future. Given its cost and ease of use, I'm very happy with Kibo and would absolutely recommend it to a mid-market business like ours.
What business problems are you solving with the product? What benefits have you realized?
We use Kibo eCommerce as our ecommerce platform, to sell our products direct to consumer (B2B and B2C) across two brands. In the future, we might also utilize Kibo's Real-Time Individualization product.