Kimble provides our organisation with real time data on the health of our organisation, and insight into the areas we should be directing our attention at and focusing on to improve engagement and business outcomes. This helps us ensure that project delivery is on track and customer satisfaction is high and also ensures we are aware of any risks before they become a real issue for us. Before Kimble we were managing the business using a web of disparate systems and complicated excel spreadsheets, making it impossible to make decisions driven by data. Risks came to our attention too late, making them more challenging for ourselves and our customers to resolve. With Kimble, even our less experienced staff are guided to take actions which benefit our customers and the organisation.
If I were to nit pick I would say that it can be challenging for a first time user to get comfortable navigating their way through the system, but this is true of any enterprise scale application. This highlights the importance of good documentation and end user training internally before you go live with Kimble. My advice to anyone considering implementing Kimble is not to skimp on Kimble led training, you will do yourself a favour if you allow enough time for your Kimble consultant to properly train and empower your key users before attempting end user training in your organisation.
Do not attempt to resource your Kimble implementation project solely with your own staff. Kimble are not joking when they say you must commit 3x the effort that Kimble will be spending to get you up and running with the software. If you are resourcing the project with only your own staff, my suggestion is you backfill some of their BAU activities, or it will be impossible to stick to timeline. Kimble represented a massive process, culture and behaviour shift for our organisation (for necessary reasons), the project took a lot of time, dedication and continual focus from myself and my team.
I spent days every month compiling monthly revenue, utilisation, and sales commission reports every single month. Now with Kimble and Salesforce, this reporting is automated based on real time data entered in the system.
Kimble has provided us with real time visibility into the health of our engagements which we did not have previously. Questions from a client as simple as "how many days are remaining on our statement of work" could take us hours to respond to, which was frustrating for ourselves and our customers.
We know more about our consultants now that we are using Kimble, as a result of Kimble's configurable capability framework. Consultants are inspired to keep their skills ratings up to date as everyone is aware that resourcing decisions are informed by Kimble capability ratings.
Salesforce and Kimble have given us more control over our debtors. The Account screen gives us a status of our Invoices for an Account, and Kimble OOB reports allow us to focus on collecting payment of invoices soon to be overdue.
Resource requests used to be done via email resulting in hundreds of emails per week just to place resources onto engagement. Now with Kimble, sales people can make a 'generi'c resource request for a particular type of consultant, and communicate with our resourcing team via Salesforce Chatter, making a massive reduction on email back and forth.
The list goes on, these are some of the key benefits we have already realised in a short period of time.