Business partner of the vendor or vendor's competitor, not included in G2 Crowd scores.
What do you like best?
I like the fact that all my most important information is one one predictable system - if everything goes to plan as-sold, I can keep track of progress just by clicking acknowledgements and even invoicing is only 5 clicks at the end of the month.
If things *don't* go to plan, there are a series of indicator insights that provide alerts (eg "PO Cover running out") and I can sort those problems by clicking through to get relevant details.
The Programme and Portfolio Views make it much easier to review many projects together and spot those that are off plan.
What do you dislike?
90% of the screens I use are Kimble, but the UI for the Salesforce side are relatively staid. I know this will be addressed with Lightning, and we are planning to enable that later, so hopefully the experience will be more consistent.
Kimble comes with standard Salesforce reporting tool (and 130ish out-of-the-box reports). Although we have been happy with that, I have met other Kimble customers who have installed 3rd party reporting add ons and they look more powerful, attractive and easy for ordinary users to configure themselves. We are considering those for future plans.
Configuration of security and menus for individual user was once an overhead and needed Salesforce Sysadmin skills, but is easy since Application Roles functionality was released last year.
Recommendations to others considering the product
* Consider what you are trying to achieve for the business overall, not just feature comparisons
* Consider your requirements for 1/3/5 years hence, not just now. Can the system grow in volumes and complexity as you do?
* This will probably be a transformation project; dealing with growth without additional overhead or maybe taking on new organic revenue or acquisitions. Don't underestimate senior management time required to focus on the right things.
* Learn from existing users and steal their ideas (but also be generous in helping others)!
* Some of the capability is exciting and interesting. But also focus on the boring basic stuff (expense rules, tax codes, revenue recognition rules and revenue reporting) to make sure the product can grow with you without constraint or rework.
* For anyone who is involved in delivering IT, IT Strategy and change management - implement according to whatever you advise your own clients!!!
What business problems are you solving with the product? What benefits have you realized?
We were one of the first Kimble users and Initially we were simply looking to get a grip on our business, save time from emailing error prone Excel files to each other and gain an understanding of the underlying contributors to our performance.
This evolved into using Kimble to a more templated approach to the more to make it easy to drive the most profitable activities.
Next, we want to use existing Kimble data to construct customer contract documentation and to automate the invoicing and reconciliation processes with our own contractors.
I realise that we are able to expand our use of Kimble as we get bigger and more profitable, exploiting more Kimble functionality and using Kimble derived data to drive 3rd party apps.