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Kindful

Kindful

4.0
(98)
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Kindful is a cloud-based donor management system with built in fundraising automation, online donation pages, and reporting tools. An open API allows nonprofits to easily connect their donor database with the best-in-class systems they are already using such as MailChimp, Quickbooks, Eventbrite, and more.

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Kindful review by David S.
David S.
Validated Reviewer
Verified Current User
Review Source

"Indispensable "

What do you like best?

Having good data readily available is tremendous. Reports and donor information are easy to access and share with the Team.

I signed up for Kindful primarily because it plays nice with other apps. I use the Stripe, quickbooks, and Zapier integrations.

But I find more and more I use campaign embed buttons in fundraising and rely on Kindful itself rather than the integration.

What do you dislike?

Kindful is a bit slower changing than some software companies, so what you see is what you get for a while.

I would love to see an integration with campaign monitor, my email provider.

And I would really like to see question options on the embedded donation form.

What business problems are you solving with the product? What benefits have you realized?

Good data. I rarely touch a spreadsheet these days, which is amazing!

When my accountant has a question, I can have an answer in 5 minutes.

I know exactly how we are doing financially at ALL times. That’s huge.

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Kindful review by Elizabeth S.
Elizabeth S.
Validated Reviewer
Verified Current User
Review Source

"A Wonderful Resource For Any Size Non-Profit"

What do you like best?

What I like best about Kindful is how well-thought out the database is. The structure is easy to navigate and helps organize more than just one type of data. From Kindful I can easily see who is giving, what they are giving to, whom they are associated with, what group they belong to, their giving record, and more. The number of integrations available is simply amazing - if Kindful doesn't have it, someone else they integrate with likely does.

What do you dislike?

The only thing that I could say I dislike about this product is that it is a bit difficult to access information from the database when not at a desktop. There is not app that I am aware of and when using Kindful from a mobile device, the screen appearance can get a bit clunky.

What business problems are you solving with the product? What benefits have you realized?

Kindful is our organization's primary database. We use it for acknowledgements, keeping our constituents, donors, and partners in groups for communication, and for fundraising. The end of the year tax statement tools, as well as automatically generated receipts and acknowledgements are very helpful. We use the giving page generated by Kindful as a plug in to our own

What Donor Management solution do you use?

Thanks for letting us know!
Kindful review by Stephen R.
Stephen R.
Validated Reviewer
Verified Current User
Review Source

"From Introduction to Implementation, Kindful = Stellar"

What do you like best?

The staff of Kindful are full of energy and motivation and smarts. They know their product, and are open to changing it for the better. Any question or concern I have is readily answered; any issue is never left hanging no matter how long it takes. They want you to succeed.

What do you dislike?

Creating actual tax summaries/letters (for mail) requires requesting Kindful to send it to you via email

Recommendations to others considering the product

If you want a company that cares about your success, one who will spearhead change in the non-profit organization industry, and one who also likes to get to know you as a person, go with Kindful. They are very smart and endearing.

What business problems are you solving with the product? What benefits have you realized?

My company has acquired another that has been using 1990s business philosophy. Kindful has injected their mentalities with the technology (and ease) of today. We've literally gone from almost everything manual to almost everything automatic... it gives the managers more time to actually manage.

Kindful review by Bobbi W.
Bobbi W.
Validated Reviewer
Verified Current User
Review Source

"Could be better"

What do you like best?

I appreciate how easy it is to edit a transaction if needed & the price was right for us. Also tech support is included in the price and very responsive.

What do you dislike?

A lot of feature feel unfinished and many things are not intuitive. I wish they had an active community forum get real world examples of how people are using it.

Some of the things I've come across include:

1. there is no way of knowing which "tags" will work properly when you set us a receipt or letter template. If you choose the wrong one text will be missing from what gets sent out to your donors.

2. Causes, which allow you to set up teams to raise funds for you, are confusing to anyone not familiar with kindful already which makes it hard to get others to use it.

3. You can not self import in kind (non-cash) transactions.

Recommendations to others considering the product

If this is the first time you are using a donor CRM see if you can get a trial run and import real data. Use it to practice setting up letter/receipt templates, causes etc to make sure it will really do what you need.

What business problems are you solving with the product? What benefits have you realized?

Having a central database to track donors & contributions.

Kindful review by Catriona R.
Catriona R.
Validated Reviewer
Verified Current User
Review Source

"Kindful is a joy to use and lovely to look at"

What do you like best?

Everything! The dashboard is great, easy to scan for reference to how we're doing compared to last year etc.

It's easy to manage individual donors and organization donors, and to link relationships.

The acknowledgement reminders are useful. Queries are straightforward. Easy plug-in buttons for our website. Easy to set up new campaigns.

What do you dislike?

We do not have enough donors to enter this month!

Recommendations to others considering the product

See if you can find someone in your network who is already using Kindful and go look over their shoulder!

If you have any questions once you are using it reach out to customer service, they are quick to respond and solve puzzles speedily.

What business problems are you solving with the product? What benefits have you realized?

prior to this there was not one cohesive system for tracking donors and generating campaigns, now our fundraising is more streamlined and more effective.

Kindful review by Ben A.
Ben A.
Validated Reviewer
Verified Current User
Review Source

"Great NonProfit CRM - Easy to use"

What do you like best?

Very easy setup, easy for donors to update information. Kindful does a great job of covering the 95% + of things you need a non-profit CRM to do. It does lack the ability to highly customize certain processes, but is great for the majority of processes. They also build webhooks for connecting with other non-profit systems.

What do you dislike?

The ability to make mass updates to information via an importer is lacking at this point. The Importer is great for new information, but not for updating information.

Recommendations to others considering the product

If you are looking for a highly customized system for complex processes, Kindful may not be the best fit. For the average small non-profit Kindful is a "must-see".

What business problems are you solving with the product? What benefits have you realized?

Having a system of record for our donor base as well as giving our donors an easy way of giving and updating their financial information. This has been especially helpful for our non-profit as we are built off of recurring donations. We needed an easy way for donors to update their credit card information, and Kindful was great for this while also replacing our old CRM.

Kindful review by Richard S.
Richard S.
Validated Reviewer
Verified Current User
Review Source

"Great CRM "

What do you like best?

Their CRM features, filters, donor management etc. are great to use and very helpful. The platform links to all of our payment aps and email platform. This allows us to streamline and track activity across all of our aps, making tracking very easy for us with a number of donors that interact with us across many different platforms.

What do you dislike?

Their non-team peer to peer fundraising platform was not compatible with for our fundraising strategy. I believe this issue to be unique to our company and audience. We used the peer to peer once for a team activity with over 100 teams with 10 individuals per team. The tracking was very easy but that was about it. The peer to peer capability was helpful with other strategies we have executed, just not useful for all.

Recommendations to others considering the product

Take your time. There are a lot of features that can help you accomplish many tasks quickly. Setup takes time, so do not get frustrated.

What business problems are you solving with the product? What benefits have you realized?

Donor management, engagement, and tracking are all solved with the CRM platform. No more spreadsheets and countless inputting of donor information. Kindful solves all these issues and allows for quick reporting and easy tracking of all donor information.

Kindful review by Ariel M.
Ariel M.
Validated Reviewer
Verified Current User
Review Source

"Great Software"

What do you like best?

I really like Kindful's user-friendly interface. I really love how the new menu is so easy to navigate. Everything in the menu makes sense.

What do you dislike?

I dislike the way filters work in Kindful. I think that they should be more customizable. There should also be some way to show what each filter does.

Recommendations to others considering the product

Be patient with the support staff. They are all really nice, but they sometimes don't read the whole email before responding to you. Their information might not be helpful until you clarify, but they are normally able to help with any issues that arise.

What business problems are you solving with the product? What benefits have you realized?

We use Kindful to keep records and financial information organized. We also use it to keep notes about communicating with donors.

Kindful review by Administrator
Administrator
Validated Reviewer
Verified Current User
Review Source

"Best, especially for the price."

What do you like best?

Kindful keeps all of the personal data for our donors and supporters and their contributions clear, easy to access, and easy to input. The experience for online donations is seamless - from accepting a gift to acknowledging the gift, we don't have to do a single thing for it all to work!

I also really appreciate the integrations, and while there are some quirks - we connect to a number of other services [with Kindful as the hub of donor information] and are able to meet all of our needs.

What do you dislike?

There are some small areas like collecting multiple email addresses or physical addresses that feels clunky [we either have to choose a single data point to keep or create a million custom fields]. And if you're looking to primarily use it for major donor moves-management, then the tasks features don't have as much functionality as I would wish.

What business problems are you solving with the product? What benefits have you realized?

We're a small staff, and Kindful automates enough day-to-day tasks that it takes a lot of work off our plates. The integrations also allow us to keep our information in one central hub, but also take advantage of other platforms that are more tailored for specific uses [MailChimp, CauseVox, Fundraising Report Card are my favorites].

Kindful review by Administrator
Administrator
Validated Reviewer
Verified Current User
Review Source

"Great software for the price!"

What do you like best?

This system is great for the price. Their new update makes the dashboard easy to pull data from and see an overview of how your nonprofit is doing. Kindful makes it easy to keep track of donor data and see an overview of how your nonprofit it doing. Connecting to Quickbooks also makes entering donation data a breeze.

What do you dislike?

Search functionality could be improved, as well as their contact duplicate finder. It is frustrating to have so many different options to search for, yet they never seem to be exactly what you are looking for. The contact duplicate finder also does not work incredibly well. Contacts with the same zip code will be pulled, but not with the same first and last name.

Recommendations to others considering the product

Kindful does come with a learning curve. Once you get used to it though, the system is pretty user friendly and the support staff are more than willing to help and answer any questions you might have. If you are going to sync with Quickbooks, be prepared for some transactions to accidentally duplicate (especially if you use PayPal as a online payment collection source).

What business problems are you solving with the product? What benefits have you realized?

This makes it easy for us to see how our organization is doing and track donors.

Kindful review by Administrator
Administrator
Validated Reviewer
Verified Current User
Review Source

"Kindful has changed the way we engage supporters"

What do you like best?

We love that Kindful is affordable, super easy to use, the numerous integrations with other platforms, and its visual appeal.

What do you dislike?

Kindful's user-friendly platform makes it difficult to customize to an organization's specific needs. Some other platforms are more clumsy, but allow users to create their own fields (which Kindful allows) and run reports on those fields (which Kindful does not).

Recommendations to others considering the product

Kindful is great--especially for smaller nonprofits who do not have the time and resources to mangage all aspects of CRMS, and donor databases. The integrations make life easier, allowing more time to be spent serving clients. Highly recommend!

What business problems are you solving with the product? What benefits have you realized?

Kindful has been transformative for our organization. We are now able to track donors and donations, view more succiently our overall development portfolio and progress, and communicate/better engage with our supporters. We can send tax summaries with a click of a button, can track inside the database if our emails were opened--it has been a game changer!

Kindful review by Administrator
Administrator
Validated Reviewer
Verified Current User
Review Source

"Useful for startup non-profits"

What do you like best?

Kindful has been useful for tracking donations, producing useful reports, sending out tax receipts and for collecting online donations. Since taking over in my position at work, I have also begun to sync it to Quickbooks which is very helpful as well as use it for sending letters to donors.

What do you dislike?

I have had multiple issues with various aspects of the software, from Quickbooks syncs not working properly to the letters not formatting (and only downloading in PDF format so no corrections can be made in order to print). I also don't like the frequency that the system logs you out (especially since it cannot sync with Quickbooks if it does). I also don't like that it can only sync with Quickbooks once an hour.

What business problems are you solving with the product? What benefits have you realized?

We are able to run reports in order track donor giving better as well as to be able to produce clean tax receipts.

Kindful review by Jared D.
Jared D.
Validated Reviewer
Verified Current User
Review Source

"Kindful - Wonderful DMS for your non-profit!"

What do you like best?

Kindful is constantly rolling out new features. Whenever we've come across something, they've either already fixed it or add it to their queue. Also the layout and design of their platform is beautiful.

What do you dislike?

Some features can be a tad tedious. They introduced a new filtering system that took some time to learn, however it's much more powerful than their old system. Being a small company, they're still growing and improving, so things like multiple users performing heavy data tasks can bog down the system sometimes.

Recommendations to others considering the product

Definitely consider Kindful! Dig deep to see that they'll truly meet your needs, but I feel assured that they've thought through all of the donor management challenges that non-profits face.

What business problems are you solving with the product? What benefits have you realized?

Before Kindful, we were managing all of our donation activity and donor information through spreadsheets. Now, we're quickly able to pull specific sets of data for analysis, prepare mail merges, marketing campaigns, etc. One of the biggest benefits is being able to see a donor's profile which includes things like their giving history and interactions with our Emma e-blasts.

Kindful review by Dan S.
Dan S.
Validated Reviewer
Verified Current User
Review Source

"Friendly User Interface, but Feature Set Lacking"

What do you like best?

The user interface is fantastic and is much more modern than most donor management systems. The donation pages are beautiful and very easy to set up.

What do you dislike?

I find that most donor development CRM's suffer from a complete lack of automation tool sets and Kindful is no different. At the end of the day, Kindful is only a simple CRM that can take donations. The analytic dashboard is poor in that you can't the date range of the stats, which makes it very difficult to track trends to gain insights (which is kind of the point of the dashboard in my opinion). We regreted paying for a full year in advance and have completely abandoned the system. We still have not found a great donor management system that is as capable as come of the CRM's in the small business market like Infusionsoft. The customer service is also sub par.

Recommendations to others considering the product

They don't do trail's, so purchase a month and play around with it before you pay in advance for a year.

What business problems are you solving with the product? What benefits have you realized?

We are simply trying to better manage our relationships with two very different categories of donors. The first are large donors and the second is small donors (under $10k in donations). Following up with each of them is very different and we are specifically looking trying to figure out how to follow up more automatically with small donors.

Kindful review by Rick L.
Rick L.
Validated Reviewer
Verified Current User
Review Source

"All in one, All accessible wherever you are!"

What do you like best?

We like that we can have all of our donor information, history, notes, contact information etc.. all in one place and all accessible wherever we are. Kindful integrates well with Stripe and Mail Chimp, two services that we use. This was easy to setup and get working. From the external user's point of view, it has worked very well. Although Kindful does not have a mobile App, I have found the response design to work well on my phone. The support team has been helpful and responsive. The custom branding gives our donors assurance that they are still donating with us, even when they conclude their donation through the Kindful interface.

What do you dislike?

Since Kindful has a lot of features, a solid online training time would have been helpful as we started so that we could have a more custom session based upon our particular use, integration and development. There are times when we have specific questions that are not found in the support material. Although the support team has been helpful, sometimes it is easier to have a live conversation rather than a trail of emails back and forth. Kindful is also cloud managed so it can lag a bit when it is loading searches and reports.

What business problems are you solving with the product? What benefits have you realized?

We are a small non-proffit and Kindful is allowing us to have a much more seamless and integrated donor receipting, tracking and appreciation system. Our younger donors have easily adopted to the recurring donations.

Kindful review by Linda H.
Linda H.
Validated Reviewer
Verified Current User
Review Source

"Getting there"

What do you like best?

Team is responsive and constantly updating to improve the system and address concerns.

Lots of capabilities - link to cause pages/peer to peer fundraising, link to email company so mailing list for e-newsletters is synced and updated - Huge

Great ways to connect/leave messages for others working with donors within Kindful and keeping track of what has been done.

Linked customizable donor page is fantastic.

Having Kindful search for records that I need to address is helpful - I have it look for new recurring donors. It tells me when someone sets up a recurring donation and then I verify that all is set up according to our protocol. - so helpful to have Kindful look instead of doing it manually!

Quick reporting to see how much money has been given to various funds or campaigns.

Colorful/friendly website

Friendly and helpful tech support with very handy help button to send questions and attach copy of the URL that initiated the question so that they better understand what you're looking at and need.

Price is much more reasonable than eTapestry was for us.

What do you dislike?

The biggest weakness in Kindful for me is the reporting system. Although there is a lot of flexibility to the system, I still find myself creating reports that I need to manipulate in Excel in order to get the answers that I want. eTapestry had a better reporting system even though it could be very confusing and difficult to use.

Kindful has awesome potential and I like it, but it still is a program that is learning it's ins and outs - still making and needing updates to make it work better. Sometimes it feels like I'm working on a beta system. That said, they are making changes and the price does compensate for some drawbacks.

What business problems are you solving with the product? What benefits have you realized?

We use Kindful to keep track of donations and how various appeals are generating revenue as well as to which project donors are giving. I also use it to create reports for marketing, development, administration, executives, and for import into our accounting software.

Kindful review by David H.
David H.
Validated Reviewer
Verified Current User
Review Source

"Beautiful donor management software"

What do you like best?

The interface is modern, elegant, and easy to use. It's packed with features that are very useful to nonprofits small and large, and it interfaces well with other tools such as Eventbrite and Mailchimp so that we can use the ideal tool for each task. It has attractive donation pages, including user accounts for donors to see their donations and update payment methods, etc. For a volunteer run small nonprofit where everyone has other jobs and responsibilities, Kindful has made donor management very, very easy. They also keep improving it. Lastly, it has a really beautiful dashboard with useful information displayed in an easy-to-digest manner.

What do you dislike?

It seems pretty expensive for a small nonprofit, but not prohibitively so.

Recommendations to others considering the product

At the time we were researching our options, we compared, and evaluated, the top contenders offering modern, beautiful, and feature packed donor management software. Some SEEMED to offer more functionality Kindful, and while it was attractive to have an "all in one" solutions, actually using the software revealed that while the all in ones can do a lot of things, they can't do anything really, really well. Kindful does what it does very, very well, and perhaps the most powerful aspect of Kindful is its ability to work with other tools (Mailchimp, Eventbrite and others) that do other functions much better than Kindful likely ever could. It's a great product that really makes like easier for small nonprofits like ours.

What business problems are you solving with the product? What benefits have you realized?

Before Kindful, I had used several other similar products, but found they had major flaws. Either they were too clunky and difficult to use, or were missing valuable features (like auto-generating year end giving statements), or were geared for massive organizations with so much complexity that it just wasn't user friendly. Some had more functionality ( such as email management, event management), but none of the features really worked that well - they were trying to do too much. We are a small nonprofit that is not necessarily attempting to grow into something much larger. We have limited time to give to the nonprofit, so we needed software that was friendly and easy to use, had a powerful feature set, and integrates well with tools that are the best at what they do. Kindful tracks all donations, whether credit card, PayPal, or through Eventbrite, issues donation receipts, auto generates year end statements, has beautiful donor profiles with donation history, payment method management, and all contact info (a true donor-focused CRM system). It has nice reporting and basically does the things you would hope a donor management system to do, and it does them very well. It allows us to simply focus on the running of our events, not have to spend time generating donation receipts or giving statements, have our volunteer/donor base centralized, and still use the best software tools for other tasks, such as Mailchimp for mailings and Eventbrite for event management.

Kindful review by Jean-Luc R.
Jean-Luc R.
Validated Reviewer
Verified Current User
Review Source

"Kindful has been wonderful to work with "

What do you like best?

The reporting features are one of the best parts in my opinion. When it's time for a board meeting, I simply pull the development report and I'm good to go! Also, the custom reporting based on activity has been crucial. Tracking down donors throughout the year has been a lot easier because of this feature.

What do you dislike?

The QuickBooks sync has been a troublemaker from the get go. But I adjusted and do offline donations now.

Recommendations to others considering the product

I would recommend being very organized in the way you upload your data. I wish we had done this from the start, but as a small staff we really just needed to get thing started. Make sure you tag gifts, put contacts into the correct groups, and really check for duplicates. All of these things are made possible in Kindful.

What business problems are you solving with the product? What benefits have you realized?

This is our first CRM and it has really helped us with donor relations. We've been able to regain lapsed donors and work on retention.

Kindful review by Andrew C.
Andrew C.
Validated Reviewer
Verified Current User
Review Source

"Great costumer service, user-friendly interface"

What do you like best?

Kindful has amazing customer service. Their staff does a great job. We had an issue at first with our data import, where the data from our previous system was not matching up with Kindful's system. Kindful helped us tremendously with this problem and ended up solving it for us while staying in constant communication. I also like how clean the campaigns look and how easy they are to use, on the admin side and the user side. We have seen our online donations increase, simply because the donation software is more appealing.

What do you dislike?

There was that problem with our import, which was frustrating, but they helped us solve the issue. Other than that, I was there was more customization with the donation page and the cause pages.

Recommendations to others considering the product

Take some time to really get to know the system and build it out. You can't continue to do all your other work and then just find some time for it. Really learn it and utilize it and you'll be better off.

What business problems are you solving with the product? What benefits have you realized?

We are receiving more online donations. And the reports we are able to run help us segment our audience and target them. We are especially aided by the integration with Emma, where we can send emails to people based on the Kindful reports.

Kindful review by Abraham T.
Abraham T.
Validated Reviewer
Verified Current User
Review Source

"Great software for a non profit. Excellent customer service. Once you join, you join a family!"

What do you like best?

World Class Customer Service. Many times companies sell product and then they forget you. Kindful team is with you every step of the way. They accommodate every reasonable request you have and go out of their way to help you. Software is well thought out and yet very simple enough to use it. Loved the simplicity of the product and ease of use. With little technical knowledge you will be able to get up and running. The social media engagement is really good.

What do you dislike?

Limited ability at this time for

- Bulk edit of the Funds, and Campaigns

- Changing the look and feel of the campaign and cause pages

This is not dislike... I wish they were there.

Recommendations to others considering the product

Look no further. Start with trial. Get all your answered. Then sign up. Once you join the KINDFUL you got another family. They are very prompt to answer your question. They have the WORLD CLASS customer support. The price is very reasonable.

What business problems are you solving with the product? What benefits have you realized?

We are a non profit Organization. One of the humanitarian projects that we are engaged is to provide clean drinking water to the people in third world countries by digging the wells. This software helped us to bring all our donors to one place and see their involvement in our work. The Social fundraising is so much help. I am hoping to use it at the maximum.

Kindful review by April B.
April B.
Validated Reviewer
Verified Current User
Review Source

"Helped us organize our data"

What do you like best?

This is a very user friendly database as compared to our old system. I like how neat and simple everything is, and they partner with most of our other tools as well which makes it a great database for our non-profit.

What do you dislike?

I wish I would have understood how to organize our data before we uploaded it. Also, I think some of the communication features to make automatic are tricky to learn.

Recommendations to others considering the product

Make sure you have all of your information you need before transferring your data. Maybe have a trial before giving all your data. It is great but it is hard to filter once you go live with all of the merged data.

What business problems are you solving with the product? What benefits have you realized?

We have people buying products, participating in events and donating. This system is helpful to see each contact and what their involvement is to better target our contacts and communicate well with them on their desires.

Kindful review by Erica M.
Erica M.
Validated Reviewer
Verified Current User
Review Source

"Great for Small Non-Profits!"

What do you like best?

I love how accessible the Customer Service team is! They respond quickly and their many helpful articles provide many of the answers you need.

What do you dislike?

It's not always extremely user friendly and requires a major learning curve.

Recommendations to others considering the product

This is a great company that is continually growing and improving its product! There is a learning curve to start-up but it is the best product for its price and the only one accessible to small companies and non-profits which so seamlessly combines Fundraising and CRM!

What business problems are you solving with the product? What benefits have you realized?

We are a small non-profit aiding those in need around the world. We needed a giving system and CRM that wouldn't break the bank! Kindful meets our needs and their team is incredibly helpful. It is so convenient not to manually pull giving records and to ensure there isn't much room for user error. We want to protect our company, grow our donor base, and make a great impact! Kindful has helped us make a way for those things!

Kindful review by Administrator
Administrator
Validated Reviewer
Verified Current User
Review Source

"Great for Donor Relations and Payment"

What do you like best?

I love that it is easy to set up a donor, add a form of payment and charge the card within 5 minutes.

What do you dislike?

Creating reports: you really have to understand the filters and really think through all the details when making a report. If the report doesn't have what you need, you have to start over.

Recommendations to others considering the product

Great to track donors/donations. Great to set relationship between businesses and business owners.

Great for Donor Relations, and easy and quick enough to use while on the phone with a donor. Great for reporting and for hosting a run/race, or fund raising for specific campaigns.

What business problems are you solving with the product? What benefits have you realized?

We have donors that fund raise for trips, and they are able to have their own "trip participant page" , which is so easy! Super helpful

Kindful review by Brady J.
Brady J.
Validated Reviewer
Verified Current User
Review Source

"Great CRM for small and medium sized nonprofits"

What do you like best?

It's a cost effective, full featured CRM. The social fundraising pages are a big plus.

What do you dislike?

Not the easiest to use actually and some of the great things (social fundraising pages) don't allow for reporting or custom communications (right now).

Recommendations to others considering the product

Pay for the extra help to get it set up properly from day one. Read the support articles. Watch the videos.

What business problems are you solving with the product? What benefits have you realized?

For small and medium-sized nonprofits, finding a CRM that can track and manage their data in a cost-effective way is tough and I think Kindful does a good job there. The integrations with Stripe and MailChimp are very useful and the peer to peer pages being integrated into the CRM is very handy.

So while I'm not a big fan of 'all-in-one' products, Kindful is about as good as I've seen and for those small and medium-sized nonprofits it can be a very valuable tool.

Kindful review by Clint B.
Clint B.
Validated Reviewer
Verified Current User
Review Source

"Kindful User"

What do you like best?

Online Giving/CRM integration.

Process automation (Mail merge) is a great feature.

What do you dislike?

Integrations with other services (Emma, Eventbrite) sometimes require extra legwork on back end to correct syncing issues.

Recommendations to others considering the product

Be patient.

Make sure your data is correct. A database is only as good as the data in it.

Be willing to explore your business processes. Kindful can help make them easier if you are willing to do something different.

What business problems are you solving with the product? What benefits have you realized?

Our old system was created in 1986 and doesn't even work on our current computers.

Kindful is constantly growing and getting better.

The process automation saves a lot of time on an ongoing basis, but requires a lot of work on the front end to make sure it works right. The time saved is key though.

Being cloud based allows us to utilize database features from outside the office which we weren't used to before.

Kindful review by Administrator in Non-Profit Organization Management
Administrator in Non-Profit Organization Management
Validated Reviewer
Verified Current User
Review Source

"Making the best of it"

What do you like best?

Best feature is the ability to access online. I like the immediate acknowledgement for donors. I like being able to create campaigns for fund-raising for direct clients or activities (although adding images is difficult)

What do you dislike?

Ah, where to begin: it is very clumsy to move between screens, populating lists time consuming and I can't change the default to the user friendly view that I prefer. Duplicate filter is ineffective. The "relational" aspect of the data base is poor - not integrated. Creating relationships require too many entries - should be reciprocal from the initial entry. Reports are difficult to customize - so many defaults that I can't get what actually want. CAVEAT: I was thrown in without any training, all OJT. :-(

Recommendations to others considering the product

Set aside the time for training staff who will use it routinely.

What business problems are you solving with the product? What benefits have you realized?

We are entering all our client, Service Dog, donor and volunteers into Kindful - a SINGLE database for all.

Kindful review by Administrator
Administrator
Validated Reviewer
Verified Current User
Review Source

"Kindful has made my day-to-day significantly easier."

What do you like best?

It's intuitive and logical for users to interpret and understand their donor data. The plugins within the system are also very easy to implement. My favorite feature is the peer-to-peer campaign builder; it's wonderful to be able to manage a fundraiser within your donor management system.

What do you dislike?

Its mailing generator needs more address tags.

What business problems are you solving with the product? What benefits have you realized?

Kindful makes it easy to compare donor and campaign data. It's also simple to create campaign fundraisers through the program, which made our last fundraiser a huge success. Overall, I've been very pleased with the numerous ways I can look at our nonprofit's numbers and how I can utilize the built-in features to maximize our reach with donors.

Kindful review by Lesley F.
Lesley F.
Validated Reviewer
Verified Current User
Review Source

"Exciting, customizable tool for depicting true picture of organization"

What do you like best?

ability to customize to reflect our organization

ability to reflect how we engage with donors, volunteers and client

good support team: excellent response time when any of our donors have an issue.

Kindful added some of our suggestions with recent updates

made me like data!

What do you dislike?

support from Kindful when issues arise has become increasingly slower.

would like additional customization tools

we are a fiscal sponsorship fund managed by an umbrella 501c3 so we must manually enter all transactions into Kindful.

would like reporting tools to be more intuitive

Recommendations to others considering the product

Try it. Excellent partnerships with Emma and Event Brite

What business problems are you solving with the product? What benefits have you realized?

one place to record and demonstrate our engagement with donors, volunteers and clients

reporting tool is quite good after some trial and error

Kindful review by Junaid M.
Junaid M.
Validated Reviewer
Verified Current User
Review Source

"A well-design half-baked product"

What do you like best?

Slick user interface, great customer services, amazing ability to pull data from the internet on donors (like social profiles, pictures).

What do you dislike?

Speed of the system is really slow, some basic filters and search capabilities are missing, recurring transactions management is a pain.

Recommendations to others considering the product

We ended up switching away after 4 months because of issues with recurring transaction management, so if recurring transactions are important to you, you may want to really explore that feature in trial phase.

What business problems are you solving with the product? What benefits have you realized?

Effective donor and donation management is the key problem we were trying to solve. While Kindful gave us a lot of great insights into our donor data, the inability to effectively process recurring transactions within Kindful made it a no-go for us.

Kindful review by Caleb M.
Caleb M.
Validated Reviewer
Verified Current User
Review Source

"Development Assistant"

What do you like best?

We really appreciate the extensive reporting that is available from the CRM, the user-friendly dashboard view, and the clean donation forms

What do you dislike?

As an organization that uses a considerable amount of volunteers, we wish that there was a volunteer system built into Kindful. We have had a fair amount of trouble with the import of our data as well.

Recommendations to others considering the product

Make sure you get all of your data imported correctly. Our data was not all imported correctly and it has been a headache to figure it all out. So take the extra time to go through all of your data.

What business problems are you solving with the product? What benefits have you realized?

We are able to procure online donations more effectively because of the simple donation pages that Kindful offers.

Kindful review by Administrator in Non-Profit Organization Management
Administrator in Non-Profit Organization Management
Validated Reviewer
Verified Current User
Review Source

"Decent Database"

What do you like best?

One of the best things that I like about Kindful is that recurring donations are automatically processed at the interval the donor selects. This was a big step up for us from our previous program and honestly one of the major reasons we switched. I also like viewing all the campaigns and funds for the year at a quick glance, as a chart and a list, in one of the tabs in the reports section. Another positive note is that donors are able to log-in to their account to view and edit their information, view their transaction history, and print out their yearly tax receipts.

What do you dislike?

Kindful is not really set up for memberships. I wish there was an easier and better way to track membership levels and funds for membership. If we were easily able to have the system calculate the giving levels for certain campaigns and assign donors to the correct membership levels, it would definitely enhance our use of the system. Another major downfall of the system for us is that donations may not be linked to the correct record and we as users have no way to adjust the error and move the donation to the correct record. Kindful prefers we refund the donation and ask the donor to make the donation again, which is simply not acceptable, especially for non-profits.

Recommendations to others considering the product

Make sure you consider all the features you are looking for before you consider switching.

What business problems are you solving with the product? What benefits have you realized?

One of the best benefits we have with Kindful is that the recurring donations are processed automatically. Donation processing will not be held up if the employee that would process these donations is out one day. This also means that the donor can reliably count on the donation being processed on the specific date that they have chosen. The system also allows donors to sign in to update their credit card information. This is extremely helpful for us.

Kindful review by Erin G.
Erin G.
Validated Reviewer
Verified Current User
Review Source

"Great product - Still learning the ropes"

What do you like best?

Once I figured out where the tabs and menus I needed were, I found Kindful very easy to use. I started learning the program before the interface switched to "Kindful 2.0" so it took me a bit to navigate the changes. But once I figured out where everything was that I needed, it was pretty simple. The chat function is great and I like being about to generate reports and graphs to track our donations. It's been incredibly helpful as I learn my job and the inner working of the organization I work for.

What do you dislike?

Honestly, the switch of the interface was the most frustrating part, but it didn't hate it. From an aesthetics stand point, the new version looks much cleaner - I was just bummed that I had finally figured things out and then had to re-learn everything when it switched to Kindful 2.0. I don't have any major dislikes, though. I'm still learning which features are beneficial for my role and which ones aren't.

Recommendations to others considering the product

This software is great for non-profits. We're able to keep a database of volunteer information, volunteer activity, as well as donations. From that database, we can generate mailing lists and reports for administrative use with incredible ease. I haven't been in my role very long, but using Kindful with my organization has been a tremendous help to see the "big picture" of what we have done and currently do. I feel like I learn new parts of the program every time I use it, which is also exciting - There's so much to it, but not in a terribly overwhelming sort of way!

What business problems are you solving with the product? What benefits have you realized?

I work for a non-profit and we use Kindful primarily to track our donations and volunteer activity. We don't really have any "business problems" that we're trying to solve, specifically with Kindful. But we do really like how we can print mailing labels, generate reports, track donations, and merge previous records pretty effortlessly. It's made our jobs much easier having everything streamlined.

Kindful review by Administrator in Civic & Social Organization
Administrator in Civic & Social Organization
Validated Reviewer
Verified Current User
Review Source

"Thorough, Great Options"

What do you like best?

I really like the fundraising pages that Kindful allows you to set up. Each campaign can have their own unique URL with a customized photo and a very simple step-by-step way for recurring donors to set up their giving accounts.

What do you dislike?

Kindful asks donors if they would like to cover the transaction fee. If the donor marks yes, they agree to cover 3% of their stated amount. For example, a donation of $50 incurs a fee of $1.50. However, Kindful taxes based not upon the $50, but based upon the $51.50 and the donor's coverage of transaction fees doesn't even out, behind the scenes, to what the recipient is actually paying per transaction to kindful.

What business problems are you solving with the product? What benefits have you realized?

As a sect of the non-profit that is using this program, I am not personally solving any business problems. There are occasionally some kinks with running reports, but it's typically something that our staff are able to figure out on their own.

Kindful review by Jenna C.
Jenna C.
Validated Reviewer
Review Source

"Community Relation Director"

What do you like best?

The thing that drew me to Kindful in the first place was the ability to have as many users as possible on Kindful but not charged additional for it as well as the ability to run social campaigns through the site with not having to purchase additional modules to be able to run a crowd funding social campaign. We mainly thought we would try it out b/c we mainly needed it for donor management and not as much for gift processing and transactions. Our website registration process does that for us and actually has lower transactions fees that paypal. But we also liked that it integrated with other systems that we already use: MyEmma and Eventbrite.

What do you dislike?

It seems like some basic user ease features need to be in place or added or put BACK in. For example, before a system update happened in the fall of 2015, you could go to the contacts page and search by alphabet. So if i was looking specifically for someone with the last name that started with M, i could click the letter M and see all of my contacts with the last name that started with M. For some reason, with their update, they took that away and you have to search by filters and it just isn't as user friendly AT ALL to me. Also, if you were to filter all last names by the name of "Smith" it doesn't put them in alpha order which also isn't as user friendly. I do however feel like they are a newer and growing company and will continue to make changes and updates to make this a better and better system for donor management. My one other qualm is in report. They have made it easy to have some pre-set reports but you also cant add or subtract on those pre-set reports. Also, creating a report from scratch with exactly what you are looking for isnt easy. Wish that was a little easier. But again, this is a new-ish company and relatively new product. I believe they are continuing to grow and make things better and make changes to continually be competitive with others.

Recommendations to others considering the product

great product continuing to make changes, grow and be better for the development staff.

What business problems are you solving with the product? What benefits have you realized?

It is a great, affordable donor management software that has some of the same capabilities as others. It is new and growing and relevant. They have wonderful customer service and have made their software with the development staff in mind.

Kindful review by User in Non-Profit Organization Management
User in Non-Profit Organization Management
Validated Reviewer
Verified Current User
Review Source

"Human Services Organization using Kindful"

What do you like best?

We recently moved from Salesforce to Kindful because the product was easy to use, seemed intutitive and we liked the concept that create system that is easy to plug the best in class products out there into Kindful instead of trying to use proprietary products that are not as good as others on the market.

What do you dislike?

Their integration with quickbooks is very limited and some of the user experience for our donors was not well thought through (crowdfunding tools and their stock giving page) in our opinion requiring us to build a custom giving page at an added cost.

Recommendations to others considering the product

There are better data bases out there but many of them felt "over built" to us. They seemed to be very robust but with that came a great deal of complexity which made them harder for us to use. We felt Kindful was a happy medium - not so overbuilt that it was hard to navigate but enough of the essential functions that we had all our bases covered.

What business problems are you solving with the product? What benefits have you realized?

The issue we were seeking to solve is to have a relationship management system that was easy to use for our team and facilitated a decent user experience for our donors.

Kindful review by Administrator in Non-Profit Organization Management
Administrator in Non-Profit Organization Management
Validated Reviewer
Verified Current User
Review Source

"Network for Good/Kindful"

What do you like best?

I like that you can set up campaigns that allow peer to peer fundraising. Once you become familiar with the platform, it is very easy to use and to maintain. You can export most reports as a .csv which interfaces with Excel so data is easy to manipulate. There are lots of help videos to teach you how the system works. The pricing is also pretty good but we got an upgrade deal when we added Kindful.

What do you dislike?

That you can only import data in once.

That we have the same capabilities with Network for Good with regards to events, campaigns and peer to peer fundraising.

That it is not a user friendly system. it is not easy to pull the data in the way you want it and the process to export it to excel is antiquated and cumbersome.

That it is not easy to add a lot of new contacts after the first data dump in.

That with our renewal the pricing may not be so good.

That pulling data by dates many times gives you more data than you specifically asked for.

The help site is not contained within the system.

I feel most of the time I can get the data and reports I want easier and faster from an excel spreadsheet than this system.

What business problems are you solving with the product? What benefits have you realized?

We have all the contacts and giving information located in one system. We can easily add transactions and contacts to the system as needed. We can conduct campaigns that allow peer to peer fundraising.

We have been able to raise more dollars with the peer to peer fundraising ability.

Kindful review by Administrator in Non-Profit Organization Management
Administrator in Non-Profit Organization Management
Validated Reviewer
Verified Current User
Review Source

"Good startup platform with quick and thorough customer service"

What do you like best?

Kindful has been a good platform for our startup non-profit because, 1) as we continue to learn the system they provide quick responses to our questions, 2) it has the versatility we need for a variety of services (integrations and functions), and 3) the interface is easy to navigate and visually pleasing.

What do you dislike?

There are details that seem to make navigating a bit frustrating. 1) We have multiple campaigns and upon editing and saving changes in a campaign, it automatically reroutes to the campaign home screen (where all the campaigns are listed). When making small changes and needing to verify it before moving on, this can be frustrating. 2) When is a campaign is disabled, usually because we are no longer raising funds for it, it's no longer possible to sort donations by that campaign. We can look donations up individually (the records are not erased) but we can't pull them in one search.

Recommendations to others considering the product

Kindful is a good organization for startups because of their customer service and the assistance they provide to those still learning the system.

What business problems are you solving with the product? What benefits have you realized?

1) It's been very helpful to set up relationships and, for us, see on one list a member's donors via the relationships. 2) The customization options allow us to add fields for needed numbers or things we track, which largely comes into play in running reports. 3) We often use the report section to pull summaries for review and as part of our decision making process.

Kindful review by JT O.
JT O.
Validated Reviewer
Verified Current User
Review Source

"Kindful Executive Director Experience"

What do you like best?

Kindful is catered specifically to nonprofits, so they're constantly adding new features that are useful to us and we don't have to do any custom work like we would have had to do w/ Salesforce.

What do you dislike?

There are some things we'd like changed that are taking them some time because they're a smaller company and have lots of tasks in their pipeline.

Recommendations to others considering the product

Sign-up for Kindful! It may take you a little time to learn, but will save your organization time and increase your effectiveness.

What business problems are you solving with the product? What benefits have you realized?

We're much more quickly able to pull reports to analyze data and make decisions to move the organization forward.

Kindful review by Daniel W.
Daniel W.
Validated Reviewer
Review Source

"Great Donor Management for Smaller Nonprofit"

What do you like best?

Easy to use and always adding features. Plug it into stripe and you have a very well-featured CRM and online donation system in minutes. Replaced a much more expensive and clunky system with really great results.

What do you dislike?

It's newer, so less community and documentation than I would like.

Recommendations to others considering the product

Kindful is a great place to start for a nonprofit CRM and may very well meet all of your needs.

What business problems are you solving with the product? What benefits have you realized?

Donor management, fundraising, online giving. I successfully implemented this for a small nonprofit shelter and it has been really easy for them to maintain. Also love that it integrates with Stripe, which is a great low cost payment processor.

Kindful review by Mary C.
Mary C.
Validated Reviewer
Verified Current User
Review Source

"Very responsive customer service!!!"

What do you like best?

Kindful is easy-to-use and pretty intuitive. Their customer service department is very responsive, They answer questions in an easy-to-understand manner. They also listen to recommendations that customers make and try to implement them in future roll-outs. Kudos to the Kindful team! We really like using them as our CRM!

What do you dislike?

I would like more drop-down options or at least the ability to create our own drop-down items.

What business problems are you solving with the product? What benefits have you realized?

We are a service organization with many donations and member dues coming in a monthly basis. I love that Kindful tracks all of our donations. I can also enter donations manually which then feed into our YTD income reports.

Kindful review by Philip C.
Philip C.
Validated Reviewer
Verified Current User
Review Source

"Life with Kindful"

What do you like best?

The user interface and admin interface are clean and modern.

What do you dislike?

not as customizable as i would like. We have some trouble getting info that we want and we have to manually edit data pulls every time because I'm not able to get the data exactly like i want.

What business problems are you solving with the product? What benefits have you realized?

It allows us to keep track and monitor our donors

Kindful review by Administrator
Administrator
Validated Reviewer
Verified Current User
Review Source

"Excellent Donor Management Software for Our Small Non-Profit"

What do you like best?

Excellent, responsive customer service. Kindful almost always responds within 24 hours when we have issues surface, even though we are one of their smaller clients.

What do you dislike?

Still some bugs with latest release, but you have to love the way Kindful is constantly improving their software, and the improvements far outweigh the bugs.

Recommendations to others considering the product

Highly recommend Kindful, especially for small non-profits looking to make better use of what limited resources you have.

What business problems are you solving with the product? What benefits have you realized?

We can much more efficiently and effectively manage our donors. As a small, primarily volunteer organization, Kindful has enabled us to better use our limited resources.

Kindful review by Brady K.
Brady K.
Validated Reviewer
Verified Current User
Review Source

"Great product, even better customer service!"

What do you like best?

I love the modern, intuitive interface. It's very easy to navigate and enter donations/records. I also like working with a local company who is passionate about their product and is continually making it better.

What do you dislike?

I would like to be able to view more information on the donor profile page without having to switch to the "Activity" page. I also wish there was a little more flexibility with the fundraising pages.

Recommendations to others considering the product

I would definitely recommend Kindful. Just reach out to their support team if you have any questions or concerns!

What business problems are you solving with the product? What benefits have you realized?

We had to solve the issue of having multiple organizations under one parent organization. Kindful makes this possible by offering their "Chapter" system. That way each of our donors can interact with the brand that they're familiar with. Also the integrations with Quickbooks and Emma are a significant advantage for us as well.

Kindful review by Administrator in Higher Education
Administrator in Higher Education
Validated Reviewer
Verified Current User
Review Source

"A Good Solution for a Think Tank"

What do you like best?

Kindful's user interface is very graphically appealing. It is easy for us to quickly manage various aspects of gift entry, contact updates, etc.

What do you dislike?

It can sometimes be difficult to generate and pull reports. It would be useful if Kindful had some built in reports that organizations could use as a template and then tailor to their needs. It is also VERY frustrating that we are unable to fully delete contacts. As an organization, we are fully capable of deciding who should and shouldn't remain in our records; this should NOT be up to Kindful. It almost feels like a bit of a scam that we pay based on the number of contacts, but then can't delete them.

What business problems are you solving with the product? What benefits have you realized?

We use Kindful as a supplementary database. Our parent university uses its own database, but doesn't allow for on-demand reporting.

Kindful review by Administrator in Education Management
Administrator in Education Management
Validated Reviewer
Verified Current User
Review Source

"Lacking expectations"

What do you like best?

It has a clean user interface, it's easy to onboard others on using it, and robust CRM functionality.

What do you dislike?

The platform is lacking in necessary fundraising areas, including embeddable donation capture widgets, lacking fundraising pages, and notifications when donations are received. They also have poor customer service and no notifications related to fees. The sales rep completely oversold the platform and hasn't budged in delivering us a refund of any sort.

Recommendations to others considering the product

I will not recommend Kindful because their customer service and transparency is very poor. We have not enjoyed working with them.

What business problems are you solving with the product? What benefits have you realized?

We're a nonprofit leveraging kindful to track in-kind and financial donations, but have found that we're better off leveraging a separate CRM platform and hand-coding our donation needs, which is frustrating considering the level of investment into Kindful.

Kindful review by Administrator
Administrator
Validated Reviewer
Verified Current User
Review Source

"Full featured, modern UI, easy-to-use, great support"

What do you like best?

I like how easy it is to onboard new users because of the easy-to-use UI.

What do you dislike?

I'm not as big a fan of the way everything is report-driven - it's a different paradigm that makes it a little more cumbersome to dive into details.

What business problems are you solving with the product? What benefits have you realized?

We needed to move from Excel as our primary donor "database" and be able to engage with our donors on a more proactive, consistent basis.

Kindful has added so much insight into our donor base while making the administration of it super easy.

Kindful review by Dena B.
Dena B.
Validated Reviewer
Review Source

"Not quite up to snuff"

What do you like best?

The customer service was, well, kindful. The design is definitely on the right track – overall it's a good human-to-human user experience.

What do you dislike?

Perhaps it was just the four months we were using it, but the software itself needs re-engineering. In that respect, the user experience was dreadful – I received 404 errors constantly for most of their most basic, built-in reports. Results in general were slow to load even on my super-fast computer (which is a huge problem if you are on the phone with a donor and need an answer immediately). Despite hours spent with the instructional guides, videos, and online help, I couldn't seem to figure out how to refine reports to produce the most simple results (i.e. who are our current members?), and I seemed to get divergent and incomplete results with every try. Custom fields were limited and not helpful during the import process and we had to lose some data. Exporting results for mail merges and analysis was a 4 step process and often required more than 5 minutes load time. In sum, it was very difficult to get fast, accurate information on our 800 or so donors. I ended up returning to my original Excel sheet again and again to find the information that I needed – definitely not what we wanted from CRM database service.

The database was the primary and most elemental reason for this being the wrong choice for our organization. However, there were many other issues: the crowdfunding module was not intuitive and put a halt on our efforts promoting our big yearly fundraiser. Despite being software engineers and tech savvy Bay Area types who were enthusiastic about the process, our Board ended up opting to purchase separate crowdfunding software. It was unclear at the outset that Mailchimp records would count towards our total records. We purchased the software at annual flat rate of $1200 for our 800 or so donors, but once we imported our 5K mailing list we were charged an additional $200 overage fee each month. We were charged an additional fee for each and every transaction, which threw off our accounting systems and created some confusion (where were these additional fees coming from? Paypal, Stripe, or Kindful?). Our donors were annoyed/confused that they were bounced to a Kindful-branded page to make donations and purchase membership. We couldn't customize the donor-facing page with text to explain the process, since most of the menus and buttons were locked-in. We also tried to cancel subscription memberships and make refunds, and although Kindful indicated that the cancellations/refunds had been successful, the donor was still charged.

All in all I liked where Kindful was going with the design and integrations and it does seem that they are constantly making improvements, however the software itself does not seem to be ready for professional use.

Recommendations to others considering the product

We ended up switching to Neon. The cost of of the $1200 annual fee was not refunded and the time spent implementing a dysfunctional database was crippling to our small organization, but with Neon's thorough training and highly fine-tuned database we bounced back fairly quickly.

Neon offers the added benefit of event ticketing and does not charge additional fees on transactions. It took more time to set up and the design was less appealing, but in the end the added value of Neon's expertise was extremely valuable and the return on investment was palpable. Unfortunate about Kindful, but it's a new service and we should have predicted that it was still in its early stages of development.

What business problems are you solving with the product? What benefits have you realized?

We needed to track donation histories across 6 distinct campaigns, provide automatic donor acknowledgments/tax receipts, offer a seamless donor-facing experience, and do consistent fundraising for our large-scale events and small scale high-level campaigns.

Kindful review by Evan H.
Evan H.
Validated Reviewer
Verified Current User
Review Source

"Nonprofit Integration Almost Ready "

What do you like best?

I like the way that it can be used on mobile devices and how customization is possible.

What do you dislike?

I don't like how the opening page dashboard doesn't have much useful information. I would like to see a couple graphs there with relevant info.

Recommendations to others considering the product

I would wait until they get more customizations built in to the product instead of having to tweak a lot of things to make it work for a nonprofit workflow.

What business problems are you solving with the product? What benefits have you realized?

I have a nonprofit that manages donors and this system helps keep contacts in one place.

Kindful review by Administrator
Administrator
Validated Reviewer
Verified Current User
Review Source

"Strong in it's few features"

What do you like best?

I like how easy it is to search for members, and change parts of their account. Often I need to find a long list of users quickly, edit a single function on their account, and then move into the next. I do appreciate that about Kindful.

What do you dislike?

I wish their were more options for searching easily accessible. You can only search using member names in the easy search function, though you can access other search options by doing an advanced search on a different page. Also, for an undetermined reason duplicates are created out of nowhere.

Recommendations to others considering the product

Ask for help when you need it!

What business problems are you solving with the product? What benefits have you realized?

It's been nice being able to access all of our data from anywhere. I feel safe keeping our data in Kindful.

Kindful review by Kristi L.
Kristi L.
Validated Reviewer
Review Source

"This is the CRM you have been looking for!"

What do you like best?

It's simple - actually FUN! - to use but still accomplishes everything we were looking for.

What do you dislike?

I wish I had more hours in the day to create more automated processes. We are only starting to scratch the surface of possibilities.

Recommendations to others considering the product

Kindful equips us to honor our relationships with donors and volunteers. I wish we had started using it 10 years ago!

What business problems are you solving with the product? What benefits have you realized?

Connecting processes and databases, integrations, better communication and gratitude for our volunteers and donors.

Kindful review by Kimberly C.
Kimberly C.
Validated Reviewer
Verified Current User
Review Source

"Easy Peasey"

What do you like best?

I like the ease of use most of all and managing everything in one place.

What do you dislike?

The price is a bit much for a small NGO but it is valuable.

What business problems are you solving with the product? What benefits have you realized?

I primarily use it to maintain communications with our donors and supporters

Kindful review by Administrator in Non-Profit Organization Management
Administrator in Non-Profit Organization Management
Validated Reviewer
Verified Current User
Review Source

"Great simplistic CRM with modern and easy to use features"

What do you like best?

The simplicity of everything you do - unlike a traditional CRM, there are simple ways to look up donors, run reports on a variety of perimeters and manage receipting - all without using queries!!

They have included crowd-funding page options for you to be able to avoid using outside sites that take significant fees out of your funds raised and you are able to keep them all consistent to match your sites look and feel.

Their response team and customer service is great and always really helpful as well.

Their integrations are really helpful as they work with mailchimp, stripe and eventbrite - all huge time savers and ultimately really help make things for us run much smoother than

What do you dislike?

Their receipting options are acceptable, but they have very limited options when it comes to actual layout of your thank you notes (for example, I can't center our logo on the top of the page, it can only be left justified). I do wish you had a little more functionality with that.

Recommendations to others considering the product

Look closely at your reporting frustrations and how they can be solved by Kindful's simple system. Also consider how crowdfunding could be incorporated into your development plan as this function is simple to use, easy to track, and needs very little oversight from you as the non-profit.

If you are extremely picky about the look of your receipting, definitely do a trial to see what you can do with that because that is the only limitation I've found so far. There are ways to make it work and look nice, but there are not ways to simply mimic what you may be used to in a thank you.

What business problems are you solving with the product? What benefits have you realized?

This platform acts as our crowd-funding page, our donation processing system, or donor database and our receipting and thank you platform. It helps us to run reports on income and also is a crucial part of end of year account and audit. It allows us to seamlessly track all of the donor and donation information we need as well as encourage more people to build their own crowdfunding pages without paying high fees or needing our constant oversight. This has freed up a lot of human resources for us by being so simple.

Kindful review by Kyle M.
Kyle M.
Validated Reviewer
Review Source

"I never loved a CRM until now"

What do you like best?

Kindful has eliminated so much manual labor and annoying work we used to have to do. Having all event date, online fundraising, and peer to peer fundraising in a single place, and seeing it seamlessly sync to Quickbooks Online for accounting… it’s beautiful.

What do you dislike?

At first glance Kindful pricier than some of it's competitors, but when you consider how well it works, how many products you're actually getting, and the fact there's no additional fees, it's worth every penny.

Recommendations to others considering the product

There may be some setup cost involved in moving over your donor data, and I advise using their Custom Services if they suggest it. They're good at it, and import all your existing relationships and data professionally.

What business problems are you solving with the product? What benefits have you realized?

Kindful tracks all our donors and contacts. It syncs swimmingly with MailChimp (our email marketing tool); directly from within Kindful we can see all our donors, what emails they’ve opened, when they’ve given or reached out to us, and so much more.

Even better than their great approach to donor management, they have a wealth of additional features for online fundraising. We had previously been using Classy for peer to peer fundraising (like when you do a 5k run and people can set up their own pages to fundraise on), and Kindful does all that easily, at no extra charge. They process cards through PayPal or Stripe (we use Stripe), and you only pay Stripe’s normal fee (2.9% + $0.30 per transaction). Kindful also manages event registration and ticketing. They also have donation widgets you can embed on your website, for both one time and recurring donations.

Snailers! This feature alone is half the reason we switched. You can easily set up mail merge templates and print snail mail for sending. We like to do an end of year letter every year thanking our supporters for their help, and summarizing what they gave. This has never been easy to do, but now is a simple couple clicks in Kindful. Create a template, then choose which donors you want to use, and hit Print. They all come out correctly formatted per donor.

Kindful review by Jessie K.
Jessie K.
Validated Reviewer
Review Source

"Easy to use!"

What do you like best?

I love that it's easy to use and I don't need to do a lot of training if someone new comes onboard. As someone without an extensive background in development, it was nice to find a software that was easy to understand, but also offered the opportunity to create powerful reports and track a great deal of donor data. The search options are expansive and the customer service was good.

What do you dislike?

Kindful is newer to the CRM scene, so sometimes I'd run into issues with some of the features. However, they're constantly updating and offering new versions, and the customer service was typically very helpful.

Recommendations to others considering the product

Get it organized right from the beginning. If your system isn't set-up well initially, you'll get lost in it and miss out on a lot of the helpful features.

What business problems are you solving with the product? What benefits have you realized?

Kindful (unlike the convoluted system of excel spreadsheets we were using previously) can be accessed by multiple people at the same time. This helps us all to stay on the same page.

It allows us to track each point of contact with our donors more easily and helps us stay organized. Also, as we gather more data over time, I look forward to tracking and comparing our year to year progress more efficiently.

Kindful review by Christopher W.
Christopher W.
Validated Reviewer
Review Source

"Kindful is fantastic"

What do you like best?

The user interface is very intuitive. The reporting is dynamic, and the online interface for donors is incredibly intuitive to use.

What do you dislike?

I don't like that they've moved away from call-in support. The chat function is not my favorite.

Recommendations to others considering the product

I have recommended Kindful to many of my friends due to its ease of use, affordability and dynamic functionality. I have been in professional non-profit management for the last ten years and worked in many platforms. Kindful delivers better functionality at much lower cost than many of the "gold standard" fundraising platform on the market.

What business problems are you solving with the product? What benefits have you realized?

Integration with blast e-mail and event management software creates many operational efficiencies and helps us track success of various campaigns.

Kindful review by Melanie H.
Melanie H.
Validated Reviewer
Review Source

"The Right Platform for Us"

What do you like best?

My favorite thing about Kindful is that it's a platform built for nonprofits and is tailored to assist with both fundraising and donor management challenges. Almost all the main features are applicable to helping me and the nonprofit I work for stay organized and better connect with our donors. I also really love the individual and team crowdfunding pages. They're great for crowdfunding projects or for promoting a year-end campaign. As a web developer, I also love that I have a lot of flexibility to customize the pages with CSS. I've found in a lot of other platforms, that component is missing. Maybe most importantly, I love how easy it is to use.

What do you dislike?

Overall, we've been really happy with the platform! One thing we wish it had that it doesn't, is a way to see the total amount of money raised on a campaign with the fees taken out. It's really easy to calculate that ourselves, but I would like to see that added, as it would make monthly reporting a bit easier. Kindful has a lot of ways you can customize donor records, but I wish it was a little bit more robust for non-donor records, (ie: keeping track of progress metrics of the children in our bridge schools in India, etc.).

What business problems are you solving with the product? What benefits have you realized?

We're solving the evolving need to know our donor base better. We've been able to run reports that help us know how to better segment our audience, how to stay better in touch with our donors, and also provide easy to use fundraising pages. We're more organized and can better meet our development goals.

Kindful review by Jennie S.
Jennie S.
Validated Reviewer
Verified Current User
Review Source

"Takes the edge off fundraising! "

What do you like best?

The dashboard is great -- giving us our most update information instantly. Also, whenever we have a problem the staff at Kindful are easy to get ahold of, and our Emma marketing account integrates nicely with it.

What do you dislike?

It still seems to a platform in transition and still seems to many issues but they are quick to address them!

What business problems are you solving with the product? What benefits have you realized?

Before Kindful our donor database did not integrate with our Emma marketing account, but now it does allowing us to send target messages to our different stakeholders. Because of this we have seen a higher percentage of our emails opened and success in raising more money from different segments of our population!

Kindful review by Administrator in Non-Profit Organization Management
Administrator in Non-Profit Organization Management
Validated Reviewer
Verified Current User
Review Source

"Kindful"

What do you like best?

It has a simple design and straightforward dashboard. It tracks multiple points of data, not just financial.

What do you dislike?

Some tasks that should be easy are not. Deleting a contact. Creating a group. Syncing Eventbrite data like addresses. How to do it is either not obvious or not possible.

Recommendations to others considering the product

I would recommend it to other non-profits trying to build a foundational database.

What business problems are you solving with the product? What benefits have you realized?

We are finally able to access financial and contact data as a team, build and change it as needed. We were living in excel spreadsheets before. We are able to keep donor info current and track donations much better. We can use contacts to create marketing pushes faster.

Kindful review by Darlene K.
Darlene K.
Validated Reviewer
Verified Current User
Review Source

"Great Donor Software"

What do you like best?

Kindful is very easy to use and affordable. I've researched a few other programs and found this one to provide the same functions, including support, at a better price.

What do you dislike?

I have not encountered any negative features.

Recommendations to others considering the product

Try the demo to see if you like it and it meets your needs.

What business problems are you solving with the product? What benefits have you realized?

We are able to more efficiently track and manage our donors. We are able to evaluate and plan fundraising efforts.

Kindful review by Billy B.
Billy B.
Validated Reviewer
Verified Current User
Review Source

"I love Kindful!"

What do you like best?

The ease. Very easy to find my donor's info, easy to enter, integrates with other platforms we use like MailChimp and EventBrite.

What do you dislike?

NOTHING. It was easy to set up, easy to use, etc!

Recommendations to others considering the product

Online and over the phone, the staff is awesome. Don't hesitate to reach out!

What business problems are you solving with the product? What benefits have you realized?

Saving a ton of time finding donor info, payment info, etc. Time. It's saving me a ton of time, which is money!

Kindful review by Emily M.
Emily M.
Validated Reviewer
Verified Current User
Review Source

"It is sufficient but has fallen short in key areas."

What do you like best?

The integration with Paypal, stripe and mailchimp.

What do you dislike?

The layout and lack of ability to customize. Wish it was more robust on the database side.

Recommendations to others considering the product

Know that it is not as robust a database as it seems at first glance. Do your research and make sure it meets all your needs.

What business problems are you solving with the product? What benefits have you realized?

Managing processing and organization of donor data and donations. The actual processing and receiving of donations is great.

Kindful review by Jessica W.
Jessica W.
Validated Reviewer
Verified Current User
Review Source

"Mostly straightforward and simple but occasionally confusing at times"

What do you like best?

What I liked best about Kindful was the help and advice online tutorials

What do you dislike?

What I disliked about Kindful was layout is a bit confusing at times

Recommendations to others considering the product

Go for it as it's fairly straightforward and the support you receive is fantastic no matter how silly the question you are asking may sound.

What business problems are you solving with the product? What benefits have you realized?

We are mostly trying to import contacts so that we have them all in one place

Kindful review by Administrator in Entertainment
Administrator in Entertainment
Validated Reviewer
Verified Current User
Review Source

"Mixed Bag"

What do you like best?

Having a database where all donor information can be stored in 1 place. Being able to create groups for our donors in order to better communicate with/manage them.

What do you dislike?

Design-wise I feel pages/features should be better linked so you don't have to go back to the beginning each time you start a different aspect of work in the same file. Questions are not always answered in a timely fashion.

Recommendations to others considering the product

Make sure all features promised at demo are actually up and running at your time of implementation.

What business problems are you solving with the product? What benefits have you realized?

I've been better able to track donor and trip payments and to assign soft credits to other donor accounts.

Kindful review by Megan G.
Megan G.
Validated Reviewer
Verified Current User
Review Source

"Amazing customer service and a truly outstanding product!"

What do you like best?

The staff at Kindful are second-to-none. They are knowledgable and truly check-in with you throughout the process of set-up and later as you might have questions about functionality or how to use.

What do you dislike?

Nothing to dislike! This product is wonderful!

What business problems are you solving with the product? What benefits have you realized?

We were able to gather ALL our donors into one VERY robust system, ready to grow as we do!

Kindful review by Administrator in Non-Profit Organization Management
Administrator in Non-Profit Organization Management
Validated Reviewer
Verified Current User
Review Source

"Kindful is a clear & simple donor management system that has been helpful in our member relations."

What do you like best?

Everything is simply displayed on each page and gives an attractive & clear look to the data you are keeping.

What do you dislike?

There are some nuances with the software that don't allow for clear navigation & in those instances, a couple more steps are needed to complete a task.

Recommendations to others considering the product

I do highly recommend Kindful because even when you do come across problems within the system, the online support is super helpful and quick in responding to inquiries.

What business problems are you solving with the product? What benefits have you realized?

Monitoring all our giving & outdated billing information is tracked through Kindful and can then notify our members to update their information. Because of this, our declined transaction rate has gone down & our rebill goals are higher since we are able to contact those members immediately.

Kindful review by Leslie d.
Leslie d.
Validated Reviewer
Verified Current User
Review Source

"Kindful review"

What do you like best?

Easy to use. Easy for donors to use and give. Summaries were helpful.

What do you dislike?

We had a difficult time moving our account to a different provider. But it's all fixed now.

Recommendations to others considering the product

Helpful for starting out in donor relations.

What business problems are you solving with the product? What benefits have you realized?

We are helping people become more aware of their needs in business and life.

Kindful review by User in Information Technology and Services
User in Information Technology and Services
Validated Reviewer
Verified Current User
Review Source

"It has great potential, I like it, but still needs more developement."

What do you like best?

I like the dashboard and user-interface. I like its non-profit specific task oriented approach.

What do you dislike?

I dislike that there are still intuitive things that are hard to do (e.g. for some reason, doing a single action on multiple accounts/users/transactions is almost impossible to figure out and if so, very buggy).

What business problems are you solving with the product? What benefits have you realized?

We are trying to setup a donor management system that will allow us to do all the basic organizational tasks, make it user friendly to operate the donor management system, and integrate with various events for innovative solutions.

Kindful review by Noah B.
Noah B.
Validated Reviewer
Verified Current User
Review Source

"customer for a year"

What do you like best?

simple layout, easy to access information,

What do you dislike?

Integration with Network For Good not nearly what promised by sales rep--feel a little bamboozled.

It seems like the duplicate cleaning is a little uneven in its performance

Recommendations to others considering the product

more integrations, more groups options

What business problems are you solving with the product? What benefits have you realized?

a more user friendly donor CRM for active donor management

Kindful review by User
User
Validated Reviewer
Verified Current User
Review Source

"Perfect all around platform. "

What do you like best?

Customer service, automation of communication with donors, multiple integrations

What do you dislike?

That setting up recurring donations isn’t on the front of my donor page, the integration with MailChimp could be better (more specific) and the peer to peer fundraising platform isn’t super user friendly for donors.

What business problems are you solving with the product? What benefits have you realized?

Communication with donors, tax receipts, data base of donors

Kindful review by User in Automotive
User in Automotive
Validated Reviewer
Verified Current User
Review Source

"Kindful Review"

What do you like best?

I really enjoy the fact that Kindful allows you to create campaigns. This is invaluable for non-profits and can really make an impact to the organization.

Thank you

What do you dislike?

The set-up has been a bit difficult, due to our older systems and such. I think the overall implementation for Kindful was great.

What business problems are you solving with the product? What benefits have you realized?

We have solved the problem of having a way to have our membership involved. They now have a tool they can use on their email and social media to raise funds.

Kindful review by Margie W.
Margie W.
Validated Reviewer
Verified Current User
Review Source

"good"

What do you like best?

that it can work with direct donation platform

What do you dislike?

we like the product and are still implementing - too soon to identify anything that we don't like

What business problems are you solving with the product? What benefits have you realized?

keeping accurate records of donors and giving levels

Kindful review by Tracy H.
Tracy H.
Validated Reviewer
Review Source

"easy to use"

What do you like best?

Kindful is a clear, concise platform to record donations, track donation trends and manage donors.

What do you dislike?

We wish there was a better to track volunteers and volunteer time.

Recommendations to others considering the product

better volunteer management or interface

What business problems are you solving with the product? What benefits have you realized?

We are better able to track donations to our agency

Kindful review by Nate B.
Nate B.
Validated Reviewer
Review Source

"Great interface, lagging functionality"

What do you like best?

The backend user interface is very easy to learn and use. Aesthetics and design make sense.

What do you dislike?

Limited functionality, at least when I last used it. And our data always had duplicate issues because of poor integration with 3rd party. Relationship management capacity was weak, and ability to separate organizations from individuaks was poor.

Recommendations to others considering the product

Only use if your needs are very simple

What business problems are you solving with the product? What benefits have you realized?

Nonprofit in enviro ed space

Kindful review by User in Non-Profit Organization Management
User in Non-Profit Organization Management
Validated Reviewer
Verified Current User
Review Source

"Upscale Donor Mangament"

What do you like best?

The system is easy to learn and use. WE love the various ways we can manage profiles and cross link with our other management systems

What do you dislike?

Merging from 3 systems to 1 has come with some kinks! But the staff has been great in troubleshooting with us.

What business problems are you solving with the product? What benefits have you realized?

Mangagement of so many donor streams, clubs, and communities have been simplified with this one system for upkeep and information

Kindful review by Amy S.
Amy S.
Validated Reviewer
Review Source

"We transitioned to Kindful a little over a year ago and it was seamless. "

What do you like best?

I like the support that I have through the Kindful team, they are quick to respond and always willing to help me navigate the program and arrive at a solution.

What do you dislike?

Sometimes it is difficult to get the information in reports that I would like to have. Sometimes it is difficult to navigate contacts --- it can be cumbersome find specific information.

What business problems are you solving with the product? What benefits have you realized?

Tracking financial donors.

Kindful review by Niambi T.
Niambi T.
Validated Reviewer
Verified Current User
Review Source

"Nonprofit's Best Friend"

What do you like best?

Willingness to help new organizations and walk them through the donor management process.

What do you dislike?

This is not applicable, as there is nothing that we dislike.

What business problems are you solving with the product? What benefits have you realized?

Fundraising

Kindful review by Administrator in Broadcast Media
Administrator in Broadcast Media
Validated Reviewer
Review Source

"Checking into what Kindful has to offer"

What do you like best?

Looks like you can edit campaigns, funds thru a bulk concept.

Donors can manage their accounts online.

You'll send donors an email 60 days before cards expire.

What do you dislike?

New dashboard does not include pledged in the campaigns total. It only includes transactions.

Recommendations to others considering the product

Please consider! We are still considering Kindful, but the communication we have had with our sale rep has been pleasant & very informative.

What business problems are you solving with the product? What benefits have you realized?

Better tech support, easier ways to process reports & queries.

Kindful review by Administrator in Information Services
Administrator in Information Services
Validated Reviewer
Verified Current User
Review Source

"Kindful in use less than 6 months"

What do you like best?

administrative access from anywhere on anything at anytime

What do you dislike?

lack of detailed documentation, lack of phone support, creating and generating snailers is very labor intensive,

Recommendations to others considering the product

Have prior experience with your organization's software and business rules or use a consutant

What business problems are you solving with the product? What benefits have you realized?

reduced cost and problems with tracking donors, volunteers, board members, and reconciliation with accounting, resolved access issues with Citrix and old system

Kindful review by Executive Sponsor in Non-Profit Organization Management
Executive Sponsor in Non-Profit Organization Management
Validated Reviewer
Verified Current User
Review Source

"Kindful is ideal for smaller non profits with a mix of modern fundraising relationships. "

What do you like best?

It is organized around a campaign methodology.

What do you dislike?

It's getting better at helping manage major donor relationships, but it's not there yet. Would love to see more support for action-item tracking related to individual donors.

What business problems are you solving with the product? What benefits have you realized?

This is a much better platform for serving our campaign-based approach to fundraising than traditional systems that are usually built around serving a direct mail constituent.

Kindful review by Administrator in Hospitality
Administrator in Hospitality
Validated Reviewer
Verified Current User
Review Source

"Fine for small nonprofits"

What do you like best?

The price was great, but not much else.

What do you dislike?

Interface was slow and not user-friendly

Recommendations to others considering the product

Know what you need and don't let the price be the deciding factor.

What business problems are you solving with the product? What benefits have you realized?

We used Kindful for 2 years and found that it wasn't serving our needs. Besides being clunky, their lack of call or chat support was a negative for us.

Kindful review by Melanie G.
Melanie G.
Validated Reviewer
Review Source

"Great for large fundraisers and auctions"

What do you like best?

The ease of use for volunteers and new users

What do you dislike?

Not as attractive design-wise as some of it's competitors

Recommendations to others considering the product

Easy to use for volunteers!

What business problems are you solving with the product? What benefits have you realized?

Used for large fundraisers and client/donor tracking. Exporting reports for data research.

Kindful review by User
User
Validated Reviewer
Verified Current User
Review Source

"Moving forward"

What do you like best?

I am happy with the technology and ease of use

What do you dislike?

I am disappointed that there is not a robust function for assigning and tracking tasks

What business problems are you solving with the product? What benefits have you realized?

Basic donor management

Kindful review by Administrator in Financial Services
Administrator in Financial Services
Validated Reviewer
Review Source

"Kindful"

What do you like best?

The interface was easy on the eyes and easy to learn. The integrations were helpful (at times) as well.

What do you dislike?

In trying to make the interface simple and easy to use, the developers made the back end overly simplistic. I went from using Giftworks to using Kindful and while Giftworks was old and ugly, it had WAY more NECESSARY features than Kindful. There were also many bugs in the system. I would prefer a functional, yet ugly application over a pretty, useless one any day.

Recommendations to others considering the product

Don't be fooled by the flashy graphics. Make sure the back end is sufficient for your needs before purchasing

What business problems are you solving with the product? What benefits have you realized?

Donor tracking

Kindful review by User in Non-Profit Organization Management
User in Non-Profit Organization Management
Validated Reviewer
Verified Current User
Review Source

"Easy to use!"

What do you like best?

Kindful is very intuitive and easy to use for a small, donor base.

What do you dislike?

It is not capable of pulling donor lists with detailed donor gift information.

What business problems are you solving with the product? What benefits have you realized?

Organization of our donor database. This is an easy to use platform that has helped us recognize all of our donors.

Kindful review by User in Philanthropy
User in Philanthropy
Validated Reviewer
Review Source

"We use Kindful for our donor management program"

What do you like best?

Information is well organized and easily accessed. Easy to create and download reports. Highly responsive support network.

What do you dislike?

It's a good thing that they are constantly updating their systems/infrastructure, but sometimes it gets frustrating and time consuming having to relearn new ways of getting needed information.

What business problems are you solving with the product? What benefits have you realized?

Organization and management of donors. We have occasionally used Kindful for specific fundraising opportunities. Kindful has been terrific in helping us keep track of our donors, and multiple reporting options allow us to further monitor specific donor analytics. Kindful was very responsive in helping us to create custom fundraising links to our website and then follow-up custom response communications to participating donors.

Kindful review by Mifflin D.
Mifflin D.
Validated Reviewer
Review Source

"Kindful is a Great Tool for Your Nonprofit Organization"

What do you like best?

The system is great for fundraising and donor tracking. It makes the job easy for year-end donor reporting.

What do you dislike?

The reports are not friendly for accounting purposes with regards to online transactions.

What business problems are you solving with the product? What benefits have you realized?

Donor tracking is key for a nonprofit, and this program does the job well.

Kindful review by Lauren S.
Lauren S.
Validated Reviewer
Review Source

"Positive Experience"

What do you like best?

I appreciate the snapshot that the dashboard provides. The product in general is very intuitive.

What do you dislike?

I don't love the help function...that there is no longer a chat function or number to call....though your staff is super quick at responding to emails!

Also, I have yet to discover how to easily upload an excel sheet with previous donations.

What business problems are you solving with the product? What benefits have you realized?

Organization of donations.

Kindful review by Consultant in Fund-Raising
Consultant in Fund-Raising
Validated Reviewer
Verified Current User
Review Source

"Overall, really good basic software"

What do you like best?

Ease of use, basic operations. Very good system for basic functions and small amount of donors.

What do you dislike?

some processes are difficult to go through, not great reporting. Thank you letter process needs workd

What business problems are you solving with the product? What benefits have you realized?

Nonprofit had no previous software, useful for donor tracking

Kindful review by Internal Consultant in Non-Profit Organization Management
Internal Consultant in Non-Profit Organization Management
Validated Reviewer
Verified Current User
Review Source

"First navigation on Kindful"

What do you like best?

I like the intuitive interface. It's very easy to navigate and enter data. The customer service is really amazing and responsive

What do you dislike?

I found Kindful very limited and lacking of flexibility. It is especially true when you want to run reports, which was my first purpose with the app.

What business problems are you solving with the product? What benefits have you realized?

I tried to run various reports but it didn't work out.

Kindful review by User in Religious Institutions
User in Religious Institutions
Validated Reviewer
Verified Current User
Review Source

"I would do this again"

What do you like best?

The product seemed to be very rady to use and rasy to inyerface with our needs.

What do you dislike?

It turned it Kindful was more than we needed for our operation

What business problems are you solving with the product? What benefits have you realized?

No problems right now. Have had more contacts.

Kindful review by Administrator in Non-Profit Organization Management
Administrator in Non-Profit Organization Management
Validated Reviewer
Verified Current User
Review Source

"Kindful has been a major help to our organization."

What do you like best?

The ease of managing many different areas.

What do you dislike?

A few glitches in the system. Can't search for campaigns on the search bar.

Recommendations to others considering the product

It's great, Go for it!

What business problems are you solving with the product? What benefits have you realized?

Organize donor information. Providing a user-friendly way to donate.

Kindful review by User
User
Validated Reviewer
Verified Current User
Review Source

"Amazing service and Jonathan is awesome to work with!"

What do you like best?

The interaction is user friendly and easy to navigate reports.

What do you dislike?

I like everything its finally an answer to my database prayers.

What business problems are you solving with the product? What benefits have you realized?

easy to navigate through reports and see which donors are giving.

Kindful review by Administrator in Non-Profit Organization Management
Administrator in Non-Profit Organization Management
Validated Reviewer
Review Source

"Kindful Platform "

What do you like best?

I think the Donor organization is sleek and easy to use. Customer service is great and very responsive. Great crowd funding campaigns!

What do you dislike?

I think that Kindful is expensive and cost-prohibitive for some smaller organizations. It could be that we aren't maximizing its ability to fundraise but they do take 4% from every donation in addition to the Stripe transfer fee.

What business problems are you solving with the product? What benefits have you realized?

We're solving the issue of how to frame our crowd funding campaigns. The sleekness makes it easy to have others run campaigns for us.

Kindful review by Administrator in Civic & Social Organization
Administrator in Civic & Social Organization
Validated Reviewer
Verified Current User
Review Source

"I have had a decent experience using Kindful"

What do you like best?

social media connection

automated alerts after donations are made

integration of Emma (email marketing)

What do you dislike?

creating reports, payment processor options.

What business problems are you solving with the product? What benefits have you realized?

capturing donors information and updating profile

Kindful review by Administrator
Administrator
Validated Reviewer
Review Source

"Kindful is a great tool for small to mid-sized organizations"

What do you like best?

Kindful's Support Team is AMAZING! extremely responsive and clear explanations

What do you dislike?

Kindful relies too heavily on 3rd party apps like Crowdrise and Emma to complete their overall CRM functionality.

Recommendations to others considering the product

if you are just starting out with online CRM this is a great tool.

What business problems are you solving with the product? What benefits have you realized?

organizing all our constituents

Kindful review by Administrator
Administrator
Validated Reviewer
Review Source

"Kindful"

What do you like best?

Kindful is incredibly easy to use and the backend is nice to look at

What do you dislike?

The new dashboard doesn't show a YTD revenue total

What business problems are you solving with the product? What benefits have you realized?

Real time data and reports

Kindful review by User
User
Validated Reviewer
Review Source

"So far so good"

What do you like best?

User friendly and their staff is very responsive.

What do you dislike?

Some clunkiness with data importing, but they are updating the system next week.

What business problems are you solving with the product? What benefits have you realized?

Donor tracking, peer to peer fundraising.

Kindful review by Internal Consultant in Events Services
Internal Consultant in Events Services
Validated Reviewer
Review Source

"Organization that can transform methods of tracking information on donors & volunteers."

What do you like best?

User friendly! Easy explanation of step by step directions.

What do you dislike?

Design can be cubersome when trying to upload a picture for a fundraiser.

What business problems are you solving with the product? What benefits have you realized?

Tracking information. Benefits: Not having to manually input information on a donor.

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