Kindful

Kindful

(96)
3.9 out of 5 stars

Kindful is a cloud-based donor management system with built in fundraising automation, online donation pages, and reporting tools. An open API allows nonprofits to easily connect their donor database with the best-in-class systems they are already using such as MailChimp, Quickbooks, Eventbrite, and more.

Work for Kindful?

Learning about Kindful?

We can help you find the solution that fits you best.

Kindful Reviews

Ask Kindful a Question
Write a Review
Filter Reviews
Filter Reviews
  • Ratings
  • Company Size
  • User Role
  • Industry
  • For Category
Ratings
Company Size
User Role
Industry
For Category
Showing 96 Kindful reviews
LinkedIn Connections
Kindful review by <span>Stephen R.</span>
Stephen R.
Validated Reviewer
Verified Current User
Review Source

"From Introduction to Implementation, Kindful = Stellar"

What do you like best?

The staff of Kindful are full of energy and motivation and smarts. They know their product, and are open to changing it for the better. Any question or concern I have is readily answered; any issue is never left hanging no matter how long it takes. They want you to succeed.

What do you dislike?

Creating actual tax summaries/letters (for mail) requires requesting Kindful to send it to you via email

Recommendations to others considering the product

If you want a company that cares about your success, one who will spearhead change in the non-profit organization industry, and one who also likes to get to know you as a person, go with Kindful. They are very smart and endearing.

What business problems are you solving with the product? What benefits have you realized?

My company has acquired another that has been using 1990s business philosophy. Kindful has injected their mentalities with the technology (and ease) of today. We've literally gone from almost everything manual to almost everything automatic... it gives the managers more time to actually manage.

Sign in to G2 Crowd to see what your connections have to say about Kindful
Kindful review by <span>Bobbi W.</span>
Bobbi W.
Validated Reviewer
Verified Current User
Review Source

"Could be better"

What do you like best?

I appreciate how easy it is to edit a transaction if needed & the price was right for us. Also tech support is included in the price and very responsive.

What do you dislike?

A lot of feature feel unfinished and many things are not intuitive. I wish they had an active community forum get real world examples of how people are using it.

Some of the things I've come across include:

1. there is no way of knowing which "tags" will work properly when you set us a receipt or letter template. If you choose the wrong one text will be missing from what gets sent out to your donors.

2. Causes, which allow you to set up teams to raise funds for you, are confusing to anyone not familiar with kindful already which makes it hard to get others to use it.

3. You can not self import in kind (non-cash) transactions.

Recommendations to others considering the product

If this is the first time you are using a donor CRM see if you can get a trial run and import real data. Use it to practice setting up letter/receipt templates, causes etc to make sure it will really do what you need.

What business problems are you solving with the product? What benefits have you realized?

Having a central database to track donors & contributions.

What Donor Management solution do you use?

Thanks for letting us know!
Kindful review by <span>Catriona R.</span>
Catriona R.
Validated Reviewer
Verified Current User
Review Source

"Kindful is a joy to use and lovely to look at"

What do you like best?

Everything! The dashboard is great, easy to scan for reference to how we're doing compared to last year etc.

It's easy to manage individual donors and organization donors, and to link relationships.

The acknowledgement reminders are useful. Queries are straightforward. Easy plug-in buttons for our website. Easy to set up new campaigns.

What do you dislike?

We do not have enough donors to enter this month!

Recommendations to others considering the product

See if you can find someone in your network who is already using Kindful and go look over their shoulder!

If you have any questions once you are using it reach out to customer service, they are quick to respond and solve puzzles speedily.

What business problems are you solving with the product? What benefits have you realized?

prior to this there was not one cohesive system for tracking donors and generating campaigns, now our fundraising is more streamlined and more effective.

Kindful review by <span>Ben A.</span>
Ben A.
Validated Reviewer
Verified Current User
Review Source

"Great NonProfit CRM - Easy to use"

What do you like best?

Very easy setup, easy for donors to update information. Kindful does a great job of covering the 95% + of things you need a non-profit CRM to do. It does lack the ability to highly customize certain processes, but is great for the majority of processes. They also build webhooks for connecting with other non-profit systems.

What do you dislike?

The ability to make mass updates to information via an importer is lacking at this point. The Importer is great for new information, but not for updating information.

Recommendations to others considering the product

If you are looking for a highly customized system for complex processes, Kindful may not be the best fit. For the average small non-profit Kindful is a "must-see".

What business problems are you solving with the product? What benefits have you realized?

Having a system of record for our donor base as well as giving our donors an easy way of giving and updating their financial information. This has been especially helpful for our non-profit as we are built off of recurring donations. We needed an easy way for donors to update their credit card information, and Kindful was great for this while also replacing our old CRM.

Kindful review by <span>Richard S.</span>
Richard S.
Validated Reviewer
Verified Current User
Review Source

"Great CRM "

What do you like best?

Their CRM features, filters, donor management etc. are great to use and very helpful. The platform links to all of our payment aps and email platform. This allows us to streamline and track activity across all of our aps, making tracking very easy for us with a number of donors that interact with us across many different platforms.

What do you dislike?

Their non-team peer to peer fundraising platform was not compatible with for our fundraising strategy. I believe this issue to be unique to our company and audience. We used the peer to peer once for a team activity with over 100 teams with 10 individuals per team. The tracking was very easy but that was about it. The peer to peer capability was helpful with other strategies we have executed, just not useful for all.

Recommendations to others considering the product

Take your time. There are a lot of features that can help you accomplish many tasks quickly. Setup takes time, so do not get frustrated.

What business problems are you solving with the product? What benefits have you realized?

Donor management, engagement, and tracking are all solved with the CRM platform. No more spreadsheets and countless inputting of donor information. Kindful solves all these issues and allows for quick reporting and easy tracking of all donor information.

Kindful review by <span>Ariel M.</span>
Ariel M.
Validated Reviewer
Verified Current User
Review Source

"Great Software"

What do you like best?

I really like Kindful's user-friendly interface. I really love how the new menu is so easy to navigate. Everything in the menu makes sense.

What do you dislike?

I dislike the way filters work in Kindful. I think that they should be more customizable. There should also be some way to show what each filter does.

Recommendations to others considering the product

Be patient with the support staff. They are all really nice, but they sometimes don't read the whole email before responding to you. Their information might not be helpful until you clarify, but they are normally able to help with any issues that arise.

What business problems are you solving with the product? What benefits have you realized?

We use Kindful to keep records and financial information organized. We also use it to keep notes about communicating with donors.

Learn more about Kindful

Kindful Videos

Kate from G2 Crowd

Learning about Kindful?

I can help.
* We monitor all Kindful reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. Validated reviews require the user to submit a screenshot of the product containing their user ID, in order to verify a user is an actual user of the product.
Kindful
(96)