Kindful

Kindful

(77)
3.8 out of 5 stars

Kindful is a cloud-based donor management system with built in fundraising automation, online donation pages, and reporting tools. An open API allows nonprofits to easily connect their donor database with the best-in-class systems they are already using such as MailChimp, Quickbooks, Eventbrite, and more.

Work for Kindful?

Learning about Kindful?

We can help you find the solution that fits you best.

Kindful Reviews

Ask Kindful a Question
Write a Review
Filter Reviews
Filter Reviews
  • Ratings
  • Company Size
  • User Role
  • User Industry
  • For Category
Ratings
Company Size
User Role
User Industry
For Category
Showing 77 Kindful reviews
LinkedIn Connections
Kindful review by <span>Stephen R.</span>
Stephen R.
Validated Review
Verified Current User
Review Source
Validated Review
Verified Current User
What do you like best?

The staff of Kindful are full of energy and motivation and smarts. They know their product, and are open to changing it for the better. Any question or concern I have is readily answered; any issue is never left hanging no matter how long it takes. They want you to succeed.

What do you dislike?

Creating actual tax summaries/letters (for mail) requires requesting Kindful to send it to you via email

Recommendations to others considering the product

If you want a company that cares about your success, one who will spearhead change in the non-profit organization industry, and one who also likes to get to know you as a person, go with Kindful. They are very smart and endearing.

What business problems are you solving with the product? What benefits have you realized?

My company has acquired another that has been using 1990s business philosophy. Kindful has injected their mentalities with the technology (and ease) of today. We've literally gone from almost everything manual to almost everything automatic... it gives the managers more time to actually manage.

0 of 0 found this helpful.
Helpful?
Sign in to G2 Crowd to see what your connections have to say about Kindful
Headshots
Kindful review by <span>Bobbi W.</span>
Bobbi W.
Validated Review
Verified Current User
Review Source

Could be better

Reviewed On
Validated Review
Verified Current User
What do you like best?

I appreciate how easy it is to edit a transaction if needed & the price was right for us. Also tech support is included in the price and very responsive.

What do you dislike?

A lot of feature feel unfinished and many things are not intuitive. I wish they had an active community forum get real world examples of how people are using it.

Some of the things I've come across include:

1. there is no way of knowing which "tags" will work properly when you set us a receipt or letter template. If you choose the wrong one text will be missing from what gets sent out to your donors.

2. Causes, which allow you to set up teams to raise funds for you, are confusing to anyone not familiar with kindful already which makes it hard to get others to use it.

3. You can not self import in kind (non-cash) transactions.

Recommendations to others considering the product

If this is the first time you are using a donor CRM see if you can get a trial run and import real data. Use it to practice setting up letter/receipt templates, causes etc to make sure it will really do what you need.

What business problems are you solving with the product? What benefits have you realized?

Having a central database to track donors & contributions.

0 of 0 found this helpful.
Helpful?

What Donor Management solution do you use?

Thanks for letting us know!
Kindful review by <span>Ben A.</span>
Ben A.
Validated Review
Verified Current User
Review Source

Great NonProfit CRM - Easy to use

Reviewed On
Validated Review
Verified Current User
What do you like best?

Very easy setup, easy for donors to update information. Kindful does a great job of covering the 95% + of things you need a non-profit CRM to do. It does lack the ability to highly customize certain processes, but is great for the majority of processes. They also build webhooks for connecting with other non-profit systems.

What do you dislike?

The ability to make mass updates to information via an importer is lacking at this point. The Importer is great for new information, but not for updating information.

Recommendations to others considering the product

If you are looking for a highly customized system for complex processes, Kindful may not be the best fit. For the average small non-profit Kindful is a "must-see".

What business problems are you solving with the product? What benefits have you realized?

Having a system of record for our donor base as well as giving our donors an easy way of giving and updating their financial information. This has been especially helpful for our non-profit as we are built off of recurring donations. We needed an easy way for donors to update their credit card information, and Kindful was great for this while also replacing our old CRM.

0 of 0 found this helpful.
Helpful?
Response from Jared Evers of Kindful

Hi Ben,

Thanks for the wonderful review! We're honored to hear you guys are experience success using Kindful.

Your review was all spot-on. We try to accomplish so much, but the things that other people do better, we leave up to integrations with industry leaders (as you know). But we're glad that we could accommodate that 95%+ of things you need a database for!

Thanks for mentioning the webhooks and the importer. The former is good for us to know so we can continue to offer and expand on our webhooks and API abilities, while the latter is great feedback for us to improve.

We're honored to partner with you in the good work your nonprofit is doing. Thanks for being part of the Kindful family, and for writing a thorough review :)

Cheers,

Jared E

Kindful review by <span>Richard S.</span>
Richard S.
Validated Review
Verified Current User
Review Source

Great CRM

Reviewed On
Validated Review
Verified Current User
What do you like best?

Their CRM features, filters, donor management etc. are great to use and very helpful. The platform links to all of our payment aps and email platform. This allows us to streamline and track activity across all of our aps, making tracking very easy for us with a number of donors that interact with us across many different platforms.

What do you dislike?

Their non-team peer to peer fundraising platform was not compatible with for our fundraising strategy. I believe this issue to be unique to our company and audience. We used the peer to peer once for a team activity with over 100 teams with 10 individuals per team. The tracking was very easy but that was about it. The peer to peer capability was helpful with other strategies we have executed, just not useful for all.

Recommendations to others considering the product

Take your time. There are a lot of features that can help you accomplish many tasks quickly. Setup takes time, so do not get frustrated.

What business problems are you solving with the product? What benefits have you realized?

Donor management, engagement, and tracking are all solved with the CRM platform. No more spreadsheets and countless inputting of donor information. Kindful solves all these issues and allows for quick reporting and easy tracking of all donor information.

0 of 0 found this helpful.
Helpful?
Response from Jared Evers of Kindful

Hi Richard,

Thanks for the glowing review! We're glad to hear your nonprofit is working well with Kindful. We focus a lot on making sure the app is robust enough to cover a lot of ground, but accessible enough to approach without a learning curve. It sounds like that's been your experience, and we're honored to receive these positive comments from you!

I think you did a great job explaining exactly what our platform does. Offering up integrations so other industry leading services can accomplish the things they do best (e.g. your email and payment apps) is a vital feature to us. And you're right – we have tons of features that we try to make broad enough to accommodate most nonprofits, so they're not going to fit everyone all the time. Specifically speaking about our peer-to-peer functions, we'd also suggest looking at CrowdRise, whom we integrate with. They might be able to fit your need while keeping all your data flowing into Kindful!

Thanks again for writing in! We're incredibly grateful to support nonprofits like yours.

Cheers,

Jared E

Kindful review by <span>Jared D.</span>
Jared D.
Validated Review
Verified Current User
Review Source
Validated Review
Verified Current User
What do you like best?

Kindful is constantly rolling out new features. Whenever we've come across something, they've either already fixed it or add it to their queue. Also the layout and design of their platform is beautiful.

What do you dislike?

Some features can be a tad tedious. They introduced a new filtering system that took some time to learn, however it's much more powerful than their old system. Being a small company, they're still growing and improving, so things like multiple users performing heavy data tasks can bog down the system sometimes.

Recommendations to others considering the product

Definitely consider Kindful! Dig deep to see that they'll truly meet your needs, but I feel assured that they've thought through all of the donor management challenges that non-profits face.

What business problems are you solving with the product? What benefits have you realized?

Before Kindful, we were managing all of our donation activity and donor information through spreadsheets. Now, we're quickly able to pull specific sets of data for analysis, prepare mail merges, marketing campaigns, etc. One of the biggest benefits is being able to see a donor's profile which includes things like their giving history and interactions with our Emma e-blasts.

0 of 0 found this helpful.
Helpful?
Kindful review by <span>Dan S.</span>
Dan S.
Validated Review
Verified Current User
Review Source
Validated Review
Verified Current User
What do you like best?

The user interface is fantastic and is much more modern than most donor management systems. The donation pages are beautiful and very easy to set up.

What do you dislike?

I find that most donor development CRM's suffer from a complete lack of automation tool sets and Kindful is no different. At the end of the day, Kindful is only a simple CRM that can take donations. The analytic dashboard is poor in that you can't the date range of the stats, which makes it very difficult to track trends to gain insights (which is kind of the point of the dashboard in my opinion). We regreted paying for a full year in advance and have completely abandoned the system. We still have not found a great donor management system that is as capable as come of the CRM's in the small business market like Infusionsoft. The customer service is also sub par.

Recommendations to others considering the product

They don't do trail's, so purchase a month and play around with it before you pay in advance for a year.

What business problems are you solving with the product? What benefits have you realized?

We are simply trying to better manage our relationships with two very different categories of donors. The first are large donors and the second is small donors (under $10k in donations). Following up with each of them is very different and we are specifically looking trying to figure out how to follow up more automatically with small donors.

0 of 0 found this helpful.
Helpful?

Learn more about Kindful

Kindful Videos

Kate avatar
Kate from G2 Crowd

Learning about Kindful?

I can help.
* We monitor all Kindful reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. Validated reviews require the user to submit a screenshot of the product containing their user ID, in order to verify a user is an actual user of the product.
Kindful
(77)