Kipsu supports leading hoteliers with international portfolios of 5,000+ properties, all the way down to single properties managed by private property owners, and everything in between and is the industry leader and pioneer in Real-Time Engagement.
They give you the option to make quick replies. It makes answering frequently asked questions as fast as possible. That helps the companies scores stay at their best.
What do you dislike?
Alerts don't always work, which leads to the companies scores to drop. They make you reply to the guest after the automated responses, otherwise your score drops. They need to work on their time clock "rules."
What business problems are you solving with the product? What benefits have you realized?
It allows guest to text in questions about the business. It also allows you to set up a web chat. Benefits the guest.
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