What do you like best?
I really like the simplicity of this system. I am able to get a workflow up and running after signing up in minutes without much learning curve. However, I can also make it more powerful by including formulas to the forms or workflows. The system aside, I thoroughly enjoyed the fantastic and also immediate response from the "Technical Product" team who managed my account, especially Abdul. He helped me out a lot when I was starting out with the system and worked hard to help me push a much needed feature that I requested. I'm a happy customer! :)
What do you dislike?
Though the formulas are powerful and somewhat similar to DAX, it would help if there are more hints within the system to help you navigate whether or not the formula is correct. Sometimes I had to write multiple times to get the right formula that the system accepts, but there is always an amazing tech team from KiSSFlow to assist me. Separately, though I don't particularly dislike it, I do hope the reports can view all Apps as opposed to individually. Minor issue for now.
Recommendations to others considering the product
This system is definitely worth it if you are looking for a workflow management system (WMS). It is not quite the perfect system yet but it has most functionality that solves your workflow problems. Some things that I feel that makes it not the perfect system yet are not having a dashboard that I can customize, admin not able to ping users to complete a task, and minor delay/lag in processing. Otherwise, this is the best WMS I found out in the market since you can create and kick off a workflow almost immediately after signing up without much training. On top of that, they got amazing customer service!
What business problems are you solving with the product? What benefits have you realized?
I began looking for a workflow management system to solve, well, workflow problems. It helps me identify where a workflow breaks down and who may be responsible for it. I also want to rid of the paperwork that "walks off" on its own. This system streamlines the flow and make it more efficient to complete a task. It has been unbelievable what this system has benefited my company only after 2 weeks of implementation. There are no longer people pointing fingers as to who's accountable for the missing paperwork or a process being late. As long as someone initiates a task, I am able to track it through its completion.