Nothing is more important in a call center than having reliable phone service. If the phones are down then your business is down. In the time we've been using Kixie there has only been once incident where the service was down. Communication was great, and it was fixed quickly. I've worked with call center and phone service providers for the better part of a decade, and haven't experienced a more reliable phone service.
The next biggest thing is call clarity. Working phones don't really matter if you can't tell what the other person is saying. With Kixie the clarity is always top notch. If you’re experiencing problems then it is likely an issue with your network settings.
Speaking of network, this is another area where Kixie really shines. They make solid router recommendations and provide step-by-step documentation on how to configure the router for optimal performance. No other phone system I’ve used goes so far to ensure the success of their customers. That includes having great tech support who respond quickly with great solutions.
Lastly, Kixie offers some fantastic features. We save hundreds of dollars each month with their unlimited minutes plan. And the success of our campaigns saw an 8% bump in connection rates when we enabled local presence to always show a local area code when placing outbound calls.
Kixie provides reliable service with affordable prices, top notch support, and fantastic features. You really can’t do much better.
There’s not much to dislike about Kixie. The only suggestion I would make is for better CSV exports when it comes to call reporting. Their reporting within the webapp is good for looking at call data. Sometimes we need to include call data as part of other reports, and there is where we are somewhat restricted. That said, they expanded their functionality to include webhooks, so with a little elbow grease we got all the data we need where we need it.
The business problem we solved with Kixie was launching a call center on short notice. Thanks to their helpful support team and great documentation we were able to go from nothing to a fully-functional call center setting appointments within a week. We’ve also realized the benefits of their robust features - see Local Presence and Unlimited Minutes above.