What do you like best?
The ability to sync contacts with my CRM, as well as importing contacts from google spreadsheets or one by one (other softwares lacked a lot in this regard).
Klenty allows me to treat a single prospect, or a huge number of contacts at the same time. I can do a cold email campaign, or a tailored sequence to a single person
Also, the emails look like they were written from my inbox, unlike, for example, Mailchimp automation, where the emails look very "markety"
What do you dislike?
The interface is not 100% user friendly sometimes (work flows could improve).
The chrome extension does not have enough information about a single prospect, and it should, in the very least, include a link to their profile inside of Klenty.
The prospect's profile in Klenty should have a dedicated page, in my opinion, but the way it is now is acceptable.
Recommendations to others considering the product
Remember to update your prospects on Klenty (from CRM especially). If you have a deal and you send an email to them with Klenty's extension, and the person is not created in Klenty, you will not get the open data
What business problems are you solving with the product? What benefits have you realized?
Sales automation. We are a small company and cannot nurture every lead in an organic way. Klenty allows me to do some customization to my emails so that they are targeted.