Features are advertised without testing, I feel like a beta tester for KnowledgeVision sometimes. Example of this would be KVTrack/Wufoo integration still being broken more than 9 months after I told them about the broken implementation.
There is no ability to set individual slide sync for HLS & RTMP streams, this means that over the course of a long stream your HLS video is falling behind your RTMP stream and as you only have the ability to set 1 slide delay (in seconds) then you have to decide if your mobile or desktop viewers will have a compromised experience. This is obviously not ideal.
Because of the above I actually avoid using KV's slide syncing ability on ALL live streams. It is not suitable AT ALL.
Slide sync works well for On Demand pre recorded webcasts but absolutely not ready for live streaming.
I was able to add images directly into the guestbook title using <img> tags, this feature suddenly turned off one day without warning. When I enquired about it I was told that I discovered an "easter egg" and that it should not of worked and that they have now gone out of there way to explicitly remove the feature.
Removing this feature would be fine if KVTrack/Wufoo integration worked as advertised as then I would of had a way to have a pretty (read: branded logos) registration forms.
But it simply does not and to make matters worse II have been given no firm ETA on someone even looking into the broken KVTrack/Wufoo implementation.
So when a developer removes a perfectly fine working feature, and then points to a feature (KVTrack) as an alternative that is broken it does not look great on your organisation. I actually had to tell the support person (Lauren) that removing my guestbook "easter egg" was bad as the proposed replacement feature (KVTrack) was broken and that I was the one to tell KV's support team of this.
Due to the above I actively go out of my way to use as few KV specific features as possible so that we can move platforms more easily when/if the time comes.
This is a small operation, this can be a blessing and a curse. They are lovely people to work with and they do listen to your needs, they just need to learn to not stretch themselves on constantly adding new features when their core could be stronger.