Kofax TotalAgility is a platform that incorporates the best of document capture and management along with a workflow component that is powerful and extensible. It's integration with outside data sources, powerful form design tools, and document cleanup and transformation tools are second to none in the market.
What do you dislike?
The platform is relatively new to the domestic US market and has some growing pains when it comes to a user community and documentation aspect. With the release of TotalAgility 7.3 recently many small glaring issues have been resolved and the platform has become much more stable with great new extraction features making it ready, in my opinion, for recommending to customers on a much larger scale.
Recommendations to others considering the product
Purchase the CBTs and attend a Lexmark Transform event if you are wanting to take full advantage of the tools and features of this product.
What business problems are you solving with the product? What benefits have you realized?
Document intake and workflow management along with document lifecycles. This product is geared towards banking, insurance, and health care industries but can be used in almost any environment as most companies have bills to pay and customers.
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