What do you like best?
First off let me state that the searching feature for this software is phenomenal and goes off without a hitch. You are also able to attach notes to each users account which makes tracking notes and reminders much easier, this might be the most useful part of this software as other softwares I am familiar with either dont offer this function at all, or fall short of providing a comparable feature. There is a wealth of statistics that can be learned through the softwares reports features. The interface is friendly and works smoothly. I hope to get my current school division to adopt this program as we are currently using an older platform at my new job.
What do you dislike?
Since the software is SO customizable it can cause the system to lag. Like I said, for someone unfamiliar with this software it might be overwhelming due to the vast array of options and customizations you can select. The lag and jumpyness can be an issue especially if you are running an older computer or running several programs in the background.
Recommendations to others considering the product
Have your staff properly trained! Make sure everyone is on board and ready to adopt a new system. it makes all the difference in the world. This software can save your staff so much headache and busy work when properly integrated.
What business problems are you solving with the product? What benefits have you realized?
We have eliminated the need for multiple programs by adopting Koha. Before we had one program for check outs and user statistics and another for account notes. our workflow has increased and the smoothness of the library has improved, especially when we are short staffed or we have a fill in worker.