Komiko - AI-based Customer Success Solution embedded in Salesforce

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4.7 out of 5 stars

Komiko recommends playbooks based on your data, provides health score and retention probability, coaches your team to be proactive and assists them when out reaching their customers. Days to implement in your Salesforce and Gainsight (optional).

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What is Komiko - AI-based Customer Success Solution embedded in Salesforce?

AI-based Customer Success Solution - Embedded in Salesforce & Gainsight (optional)

1. Supports multiple signals including team’s engagement via email, usage data, order frequency and customer service. Advantage: Goes beyond SaaS companies. Currently supports industries like managed services, manufacturing and distribution, companies that do not have daily usage data.
2. Recommends Customer Success playbooks based on applying ML model on customer’s and benchmark data. Advantage: Cuts implementation time from months to days.
3. Predicts accounts retention and expansion probability (health score). Advantage: Not relying on subjective CSM judgment.
4. Provides on-going coaching and assistance for each Customer Success Manager. Advantage: Komiko’s coaching ensures proactive behavior and Komiko’s assistance boosts productivity.
5. Natively embedded in Salesforce, leveraging any relevant data including: accounts, opportunities, cases, contacts, activities.

Days to get started.

Komiko - AI-based Customer Success Solution embedded in Salesforce Details Provided by: Ami H.

Komiko - AI-based Customer Success Solution embedded in Salesforce Details Provided by: Ami Heitner

Co-founder at Komiko. AI-based customer success solution, natively embedded in Salesforce and Gainsight (optional).
Website
komiko.com
Languages Supported
English

Komiko - AI-based Customer Success Solution embedded in Salesforce Screenshots

About Komiko - AI-based Customer Success Solution embedded in Salesforce

Vendor
Komiko
Company Website
Year Founded
2015
HQ Location
Redmond, WA
LinkedIn® Page
www.linkedin.com
Employees on LinkedIn®
10
Twitter
@getkomiko
Twitter Followers
143
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