AI-based Customer Success Solution - Embedded in Salesforce & Gainsight (optional)
1. Supports multiple signals including team’s engagement via email, usage data, order frequency and customer service. Advantage: Goes beyond SaaS companies. Currently supports industries like managed services, manufacturing and distribution, companies that do not have daily usage data.
2. Recommends Customer Success playbooks based on applying ML model on customer’s and benchmark data. Advantage: Cuts implementation time from months to days.
3. Predicts accounts retention and expansion probability (health score). Advantage: Not relying on subjective CSM judgment.
4. Provides on-going coaching and assistance for each Customer Success Manager. Advantage: Komiko’s coaching ensures proactive behavior and Komiko’s assistance boosts productivity.
5. Natively embedded in Salesforce, leveraging any relevant data including: accounts, opportunities, cases, contacts, activities.
Days to get started.