Komiko - AI-based Customer Success Solution embedded in Salesforce

(13)
4.7 out of 5 stars

Komiko recommends playbooks based on your data, provides health score and retention probability, coaches your team to be proactive and assists them when out reaching their customers. Days to implement in your Salesforce and Gainsight (optional).

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Komiko - AI-based Customer Success Solution embedded in Salesforce Reviews

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Showing 13 Komiko reviews
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Komiko review by <span>David B.</span>
David B.
Validated Reviewer
Verified Current User
Organic
Reviewed On

Great tool for customer intelligence and success

What do you like best?

1) Visibility into customer interactions, new connections and the nature of communications. These insights are typically "buried" in hundreds of email communications with zero visibility or insight to the decisions makers.

2) No effort to deploy - I expect today's software to be very easy to deploy and to get quick sense of the value. The solution is engineered with this in mind and the fact that it's in Salesforce makes it immediately available to our sales.

3) Team - they are very customer centric, listen to our feedback and are fast at implementing it.

4) It works - the quality of the solution is high. In general, the team includes some super talented and smart engineers.

What do you dislike?

Nothing really, they are naturally in growing phase but have a long term strategy

What business problems are you solving with the product? What benefits have you realized?

No visibility into customer interactions, no insight into the strengh of our connection with account and key champions in the account

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Komiko review by <span>Ratnesh S.</span>
Ratnesh S.
Validated Reviewer
Verified Current User
Organic
Reviewed On

Komiko brings new dimension to Analytics on Customer Engagement

What do you like best?

Komiko provides Engagement Scores on Customer Accounts based on Machine Learning at both Account and Individual Level. Komiko team is very responsive and accommodating in listening to feedback/recommendations and implementing them on priority for their customers.

What do you dislike?

Occasionally slow on Performance as they are in their high growth phase.

What business problems are you solving with the product? What benefits have you realized?

Komiko provides insights on how strong is our engagement with customers, a key metric often very hard to quantify. Through its comprehensive approach, it is able to score the health of relationship by keeping track of number of engagements (both inbound and outbound) with customers and provide a timeline of events/meetings done by Sales Team.

What Customer Success solution do you use?

Thanks for letting us know!
Komiko review by <span>Summer L.</span>
Summer L.
Validated Reviewer
Organic
Reviewed On

Komiko to Help Customer Success stay on Track

What do you like best?

-The Komiko team is extremely hands - on and fast to respond to all questions

-The product is easy to set up and quick to integrate

-The dashboard is flexible and allows us to customize to our needs

What do you dislike?

-We've had a few issues with cleaning up our own data in Salesforce, but Komiko has helped us every step of the way to ensure that our data is clean and is reporting correctly into the Komiko dashboard

Recommendations to others considering the product

If you're looking for a great team to work with, an easy integration and an ability to see value quickly, then Komiko is the right solution for you.

What business problems are you solving with the product? What benefits have you realized?

-Easier tracking for CSMs

-Clear correlation between customer interaction (which Komiko is tracking) and our Customer Health

Komiko review by Administrator in Computer Software
Administrator in Computer Software
Validated Reviewer
Verified Current User
Organic
Reviewed On

Komiko is an excellent tool for Account Management

What do you like best?

Komiko has helped us identify our key contacts at existing Accounts, and allowed our sales and customer success teams to see who has been in touch with whom at our prospect and customer Accounts in Salesforce. We have a highly cross-functional operation, so Komiko has been central to helping us keep things organized and create better transparency in our operations.

What do you dislike?

It's not a deal-breaker by any means, but it would be helpful if Komiko allowed us to export information or view data in a report in Salesforce.

What business problems are you solving with the product? What benefits have you realized?

We're able to see which of our reps are contacting which contacts across our various accounts. We are also able to see a contact K-Score at the account level that displays who our key contacts are, which helps when identifying who to reach out to when we need to get in touch with that prospect or customer.

Komiko review by <span>Tyler C.</span>
Tyler C.
Validated Reviewer
Verified Current User
Organic
Reviewed On

Great product, easy to use.

What do you like best?

Komiko gives me the ability to look at all activity within a specific account, see any trends, and also how long it's been since last correspondence with the customer right from the home screen on the Komiko dashboard. You can even see any documents that have been shared with the customer by anyone, so if my colleague has shared a proposal, I can go through Komiko to see it.

What do you dislike?

There is nothing that I dislike about Komiko.

What business problems are you solving with the product? What benefits have you realized?

Email tracking, activity tracking, activity trends, and also gives us an in depth opportunity report that we use to see when we need to be following up with customers.

Komiko review by <span>Ashley H.</span>
Ashley H.
Validated Reviewer
Verified Current User
Organic
Reviewed On

Exciting product!

What do you like best?

The customer interaction data is really powerful, it is a data nerds dream to be able to calculate how many emails/meetings customer service teams and sales reps are sending.

What do you dislike?

We are early in implementation, there have been some gaps in data population, but the tech support has been extremely responsive and proactive, they are a very smart bunch at this company and great at anticipating customer requests

What business problems are you solving with the product? What benefits have you realized?

Building a reliable, complete contact repository in Salesforce. Tapping into outlook activity, where my team does the majority of their work still, allows us to intelligently populate our Accounts in Salesforce.

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