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Komiko - AI-based Customer Success Solution embedded in Salesforce

4.7
(15)

Komiko recommends playbooks based on your data, provides health score and retention probability, coaches your team to be proactive and assists them when out reaching their customers. Days to implement in your Salesforce and Gainsight (optional).

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Komiko - AI-based Customer Success Solution embedded in Salesforce Reviews

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Showing 15 Komiko reviews
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Komiko review by David B.
David B.
Validated Reviewer
Verified Current User
Review Source

"Great tool for customer intelligence and success "

What do you like best?

1) Visibility into customer interactions, new connections and the nature of communications. These insights are typically "buried" in hundreds of email communications with zero visibility or insight to the decisions makers.

2) No effort to deploy - I expect today's software to be very easy to deploy and to get quick sense of the value. The solution is engineered with this in mind and the fact that it's in Salesforce makes it immediately available to our sales.

3) Team - they are very customer centric, listen to our feedback and are fast at implementing it.

4) It works - the quality of the solution is high. In general, the team includes some super talented and smart engineers.

What do you dislike?

Nothing really, they are naturally in growing phase but have a long term strategy

What business problems are you solving with the product? What benefits have you realized?

No visibility into customer interactions, no insight into the strengh of our connection with account and key champions in the account

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Komiko review by Daniel T.
Daniel T.
Validated Reviewer
Verified Current User
Review Source

"Solves the mail tracking problem for Sales reps and Sales Managers"

What do you like best?

All emails are automatically logged against Lead, Account and Opps. This helps pipeline reviews tremendously. This along with the data insights help in exception reporting greatly!

What do you dislike?

No major issues. Actual counts instead of % fields would have been helpful.

Recommendations to others considering the product

The Komiko team has been very supportive about all asks. Its worth doing a free trial and letting their system pull in the last 3 months of data and looking through your pipeline. I am sure you will realize the value when you look at your opps with the engagement scores and the last emails

What business problems are you solving with the product? What benefits have you realized?

All email communication is stored in SFDC and is viewable against the account and opportunity. Helps in better pipeline reviews and coaching options for Sales Managers

What Email Tracking solution do you use?

Thanks for letting us know!
Komiko review by Administrator in Computer Software
Administrator in Computer Software
Validated Reviewer
Verified Current User
Review Source

"Komiko is an excellent tool for Account Management"

What do you like best?

Komiko has helped us identify our key contacts at existing Accounts, and allowed our sales and customer success teams to see who has been in touch with whom at our prospect and customer Accounts in Salesforce. We have a highly cross-functional operation, so Komiko has been central to helping us keep things organized and create better transparency in our operations.

What do you dislike?

It's not a deal-breaker by any means, but it would be helpful if Komiko allowed us to export information or view data in a report in Salesforce.

What business problems are you solving with the product? What benefits have you realized?

We're able to see which of our reps are contacting which contacts across our various accounts. We are also able to see a contact K-Score at the account level that displays who our key contacts are, which helps when identifying who to reach out to when we need to get in touch with that prospect or customer.

Komiko review by Tyler C.
Tyler C.
Validated Reviewer
Verified Current User
Review Source

"Great product, easy to use."

What do you like best?

Komiko gives me the ability to look at all activity within a specific account, see any trends, and also how long it's been since last correspondence with the customer right from the home screen on the Komiko dashboard. You can even see any documents that have been shared with the customer by anyone, so if my colleague has shared a proposal, I can go through Komiko to see it.

What do you dislike?

There is nothing that I dislike about Komiko.

What business problems are you solving with the product? What benefits have you realized?

Email tracking, activity tracking, activity trends, and also gives us an in depth opportunity report that we use to see when we need to be following up with customers.

Komiko review by Ratnesh S.
Ratnesh S.
Validated Reviewer
Verified Current User
Review Source

"Komiko brings new dimension to Analytics on Customer Engagement"

What do you like best?

Komiko provides Engagement Scores on Customer Accounts based on Machine Learning at both Account and Individual Level. Komiko team is very responsive and accommodating in listening to feedback/recommendations and implementing them on priority for their customers.

What do you dislike?

Occasionally slow on Performance as they are in their high growth phase.

What business problems are you solving with the product? What benefits have you realized?

Komiko provides insights on how strong is our engagement with customers, a key metric often very hard to quantify. Through its comprehensive approach, it is able to score the health of relationship by keeping track of number of engagements (both inbound and outbound) with customers and provide a timeline of events/meetings done by Sales Team.

Komiko review by Ashley H.
Ashley H.
Validated Reviewer
Verified Current User
Review Source

"Exciting product!"

What do you like best?

The customer interaction data is really powerful, it is a data nerds dream to be able to calculate how many emails/meetings customer service teams and sales reps are sending.

What do you dislike?

We are early in implementation, there have been some gaps in data population, but the tech support has been extremely responsive and proactive, they are a very smart bunch at this company and great at anticipating customer requests

What business problems are you solving with the product? What benefits have you realized?

Building a reliable, complete contact repository in Salesforce. Tapping into outlook activity, where my team does the majority of their work still, allows us to intelligently populate our Accounts in Salesforce.

Komiko review by Administrator
Administrator
Validated Reviewer
Verified Current User
Review Source

"Easy setup, solid service, valuable customer insights achieved "

What do you like best?

I've been looking for CS software for a few months now. Komiko provided the highest value-add with the lowest required resources for implementation.

What do you dislike?

Right now, the company is still in its early stage so I had to rely a lot on them for things like - playbook edits, segmentation changes, etc. Seems they address a lot of this in their roadmap but right now, that's been a challenge.

What business problems are you solving with the product? What benefits have you realized?

At OpenGov, we work with large government agencies that require a lot of hands-on touch from multiple departments. The CSM team is still expected to manage the overall customer partnership. Komiko allows them to do that effectively through proactive risk warnings, display of complex customer communication patterns, tying of usage data to commercial activities, etc.

Komiko review by Summer L.
Summer L.
Validated Reviewer
Review Source

"Komiko to Help Customer Success stay on Track"

What do you like best?

-The Komiko team is extremely hands - on and fast to respond to all questions

-The product is easy to set up and quick to integrate

-The dashboard is flexible and allows us to customize to our needs

What do you dislike?

-We've had a few issues with cleaning up our own data in Salesforce, but Komiko has helped us every step of the way to ensure that our data is clean and is reporting correctly into the Komiko dashboard

Recommendations to others considering the product

If you're looking for a great team to work with, an easy integration and an ability to see value quickly, then Komiko is the right solution for you.

What business problems are you solving with the product? What benefits have you realized?

-Easier tracking for CSMs

-Clear correlation between customer interaction (which Komiko is tracking) and our Customer Health

Komiko review by Tal K.
Tal K.
Validated Reviewer
Verified Current User
Review Source

"Great product, great customer service"

What do you like best?

That Komiko works for me and put all the data into salesforce.

Adding new contacts is super easy.

Also it shows you the last interactions, which helps you keep track of customers.

What do you dislike?

There is a problem in differentiating data for different opportunity in the same account.

What business problems are you solving with the product? What benefits have you realized?

It just saves a lot of time and keeps everything organized.

Komiko review by Anthony H.
Anthony H.
Validated Reviewer
Review Source

"A Seamless Sales/Customer Success Tool"

What do you like best?

I love the email and calendar tracking that Komiko does. Unlike many of their competitors, they are doing the tracking from server side so users are not required to download a clunky plugin that slows down their day to day use of Salesforce or Gmail.

What do you dislike?

None. All of the small issues I've experiecned, the team has provided prompt solutions and workarounds.

What business problems are you solving with the product? What benefits have you realized?

Komiko has allowed me to maintain and improve our Salesforce data integrity by tracking everything automatically. This has made metrics performance much more reliable for sales reps and sales management.

Komiko review by Josh H.
Josh H.
Validated Reviewer
Review Source

"Sales and Marketing Operations Specialist"

What do you like best?

Komiko has been essential in taking the mundane away from our reps.

What do you dislike?

We've run into the need for customization based off our email program and user origination (filtered tracking), and Komiko has been able to quickly develop a solution to of our issues.

What business problems are you solving with the product? What benefits have you realized?

Komiko tracks our emails and calendar invites for mailboxes that we elect to monitor. It takes away the annoyance of logging email activities and removes the guessing game of whether a lead has been followed up with properly.

Komiko review by Jochen (Joe) R.
Jochen (Joe) R.
Validated Reviewer
Verified Current User
Review Source

"Customer Success Enablement at its best"

What do you like best?

Technical Integration and no touch generation of actionable customer information allows for laser focused Customer Success Enablement.

What do you dislike?

Nothing. It is a wholistic solution designed by a senior team.

What business problems are you solving with the product? What benefits have you realized?

360 degree view of the customer.

Komiko review by Administrator
Administrator
Validated Reviewer
Verified Current User
Review Source

"Excellent tool for keeping on top of customer interactions and utilising our data"

What do you like best?

The simplicity of the solution and the friendliness of the team at Komiko.

What do you dislike?

Some things were not as intuitive but the team were on hand to provide support when we needed it.

What business problems are you solving with the product? What benefits have you realized?

Komiko allows us to automatically keep track of all customer interactions. This not only has benefits for keeping up-to-date data making it more valuable, but it also helps with our compliance obligations.

Komiko review by Administrator
Administrator
Validated Reviewer
Verified Current User
Review Source

"Works perfectly for what we need"

What do you like best?

The auto logging of emails to Salesforce

What do you dislike?

We have not found anything as of yet. Everything works to our liking.

What business problems are you solving with the product? What benefits have you realized?

Our Sales & Client Services teams were using up lots of their time throughout the week logging their emails they sent into Salesforce. Komiko has automated this process for us at an affordable price.

Komiko review by Administrator
Administrator
Validated Reviewer
Review Source

"Komiko for Salesforce"

What do you like best?

-Ease of visibility of communications with key players in accounts/leads

-Reporting

-Ease of integration

What do you dislike?

-Some panels are optimized for lightning interface, which we don't use

What business problems are you solving with the product? What benefits have you realized?

Komiko allows us visibility into our sales team communications with customers.

Kate from G2 Crowd

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