KOOKOO Cloud Contact Center

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KOOKOO Cloud Contact Center is designed to enable users to deliver the service their customers demand.

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What is KOOKOO Cloud Contact Center?

KOOKOO Cloudagent offers a cloud contact center for inbound, outbound and blended communications. Key features of the application include multi-channel ACD that covers voice, email, SMS, and social media, as well as IVR, an outbound dialer and quality monitoring tools for supervisors. The ACD comes with skill based routing and intelligent universal queue.

KOOKOO Cloudagent also offers a CTI (computer telephony integration) system with screen pops for complete contact information including context of the call and caller history. This can be integrated with your CRM and other 3rd party applications. Real-time call recording and an interaction analysis of historical calls, along with integrated scoring, reports and graphs, give supervisors greater insight into the performance of their agents.

KOOKOO Cloudagent has the best in class integration with Salesforce, Zendesk, Zoho and other CRMs. You can deploy KOOKOO Cloudagent on top of your Twilio infrastructure too.

KOOKOO Cloud Contact Center Details Provided by: .

KOOKOO Cloud Contact Center Details Provided by:

Website
ozonetel.com
Related Links
FAQ
Languages Supported
English

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About KOOKOO Cloud Contact Center

Vendor
Ozonetel
Company Website
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