Setup a plug & play cloud call center with zero installation and no upfront costs. Seamless Integration with all major CRMs and Ticketing Softwares so your teams can use telephony seamlessly within your CRM or Ticketing Software. You also get access to advaced telephony features like - Click to Call, Auto Dialer, Automatic Call Distribution, Call Recording and 70+ Ready Reports
KOOKOO Cloudagent offers a cloud contact center for inbound, outbound and blended communications. Key features of the application include multi-channel ACD that covers voice, email, SMS, and social media, as well as IVR, an outbound dialer and quality monitoring tools for supervisors. The ACD comes with skill based routing and intelligent universal queue.
KOOKOO Cloudagent also offers a CTI (computer telephony integration) system with screen pops for complete contact information including context of the call and caller history. This can be integrated with your CRM and other 3rd party applications. Real-time call recording and an interaction analysis of historical calls, along with integrated scoring, reports and graphs, give supervisors greater insight into the performance of their agents.
KOOKOO Cloudagent has the best in class integration with Salesforce, Zendesk, Zoho and other CRMs. You can deploy KOOKOO Cloudagent on top of your Twilio infrastructure too.