Kronos Workforce Ready

Kronos Workforce Ready

(244)
3.9 out of 5 stars

Kronos Workforce Ready® provides a full suite or scalable tools that provide complete automation and the high-quality information you need to manage your workforce — from pre-hire to retire. Workforce Ready provides full human capital management (HCM) capabilities with the single-source, real-time data access you need — across time and attendance, HR, payroll, scheduling, and more — to engage the workforce, attract and retain high-performing employees, and manage the employee lifecycle.

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Workforce Ready review by <span>Al D.</span>
Al D.
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Powerful tool, but has issues with big staffs who are shared with other areas

What do you like best?

semi-easy editing features with great weekly/pay period calculations for quick access and reporting.

What do you dislike?

There are multiple issues or lack of functionality related to approving shifts and adding approving managers. About a year ago, they made the employees default job code come up as blank in the approval screen, which caused issues for us when employees are shared with other areas in the department as well as different pay structure. It took some time adjusting by figuring out who was originally hired in my area in order to know what clock ins to approve. The other issue we have constantly run unto also stems from sharing staff. They allow up to 5 approval managers per employee for continuity in case someone else has to do that persons payroll, but after about the 3rd manager, the remaining do not actually get access to view or approve.

Recommendations to others considering the product

Depending on the situation you are in, I would explore all options that may suit your payroll needs if that is specifically what you are using it for. We do not use any of the other features, and for large staffs, with shared people, there are definitely other options in software that allow for scheduling, time approval, and reporting that are all interconnected to make the processes quicker.

What business problems are you solving with the product? What benefits have you realized?

Kronos does handle our payroll of 300+ people fairly well. While we understand that with software implementation, we need to change our protocols since they cannot adopt the software to our specific needs. We have been able to clean up some of our practices due to this, which definitely has helped us streamline and set internal policies in place in order to become more efficient.

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Workforce Ready review by <span>Clinton V.</span>
Clinton V.
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Invitation from G2 Crowd
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Kronos Workforce Ready, an excellent alternative to other payroll and time management systems

What do you like best?

KWR has an excellent userface and allows for easy edits of timecards and punches for all employees. The levels of management approval are far less cumbersome than many competing products, especially if you're in a 24/7 environment. We love the flexibility it offers to approve from anywhere anytime.

What do you dislike?

Not much honestly, but there could be better support options. If you get locked out and need a reset or other authentication help be prepared to wait on hold for a bit.

Recommendations to others considering the product

Be sure you have rock solid physical IT infrastructure before switching--KWR is much more reasonably priced when you can host it locally.

What business problems are you solving with the product? What benefits have you realized?

under our old time card system manager approval had to be done locally at the same computer used for time punches. this created a lot of stress for our managers, so being able to access all work records in the cloud anytime with KWR is a breeze for us.

What HR Management Suites solution do you use?

Thanks for letting us know!
Workforce Ready review by <span>Michael S.</span>
Michael S.
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Verified Current User
Invitation from G2 Crowd on behalf of the vendor
Reviewed On

Kronos Workforce Not Quite Ready

What do you like best?

Good platform with a single underlying database. Kronos continues to invest in expanding and improving the software. Excellent annual KronosWorks conference where interaction among Kronos customers is encouraged. Employees seem eager to help.

What do you dislike?

Very poor job installing the product. We were able to go-live with payroll on the targeted date but much of the configuration, including taxes and W2 set-up, was incorrect. We had to issue more than 350 W2c's due to a configuration issue that should not be possible to mess up (box 12 d shouldn't include employer match yet Kronos WFR allowed it to be configured in this manner; the Kronos installation team introduced this error while doing the initial configuration).

Poor follow-through in terms of resolving/closing tickets. Poor account management follow-through.

Very poor documentation and very little access to meaningful tutorials. We are no longer a direct customer of Kronos WFR due to the poor customer experience.

Also very little ownership and help between the Kronos WFR front end software and the back-end payroll processing (we used ADP and neither ADP or Kronos seemed to accept accountability for the reconciliation of the files, nor could they point us to someone who could help).

Also did not have a good experience with Kronos WFR "trusted partners" who are willing to configure Kronos WFR on your behalf, for $130-160 an hour. We found these consultants to be only slightly more knowledgeable than the Kronos WFR help-desk, however in many cases their knowledge was lacking, once again due to very little system documentation and lack of experience with the platform.

Recommendations to others considering the product

The software and value is very good. If you choose Kronos WFR, look into one of the regional payroll/HR outsourcing firms that uses Kronos WFR that is re-branded and sold as their own. You will get much better service, will have knowledgeable support, help with complex tax set-up, help with configuration/workflows, all for a bit less than what Kronos will charge you as a direct customer!

What business problems are you solving with the product? What benefits have you realized?

We transitioned to a local payroll company who runs the same (but re-branded) Kronos WFR. We did a complete re-install and found many more configuration errors. We are now much more happy with the local company who takes full responsibility for configuration and tax filings. We now have the all the benefits of a good HCM system, without the downsides of poor service experienced while a direct customer of Kronos.

All this extra support at a slightly lower cost than what we were paying Kronos and ADP (for back-end processing)!

No employee disruption during the transition either! We love our new vendor relationship!

Workforce Ready review by <span>Joshua R.</span>
Joshua R.
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Verified Current User
Invitation from G2 Crowd
Reviewed On

Speedy Workforce Management

What do you like best?

We have recently updated to version 8.0.13 and I like the "Gantt View" option in the schedule view. It is nice being able to quickly see upcoming vacations and know how much labor is available on a given day. The Exception Alerts are also very useful, highlighting any discrepancies in time cards without having to dig through each individuals time card and look for missed/late punches, etc.

What do you dislike?

Within the schedule view it would be nice to have a full-month calendar view to more easily see a labor forecast beyond the current pay period.

Recommendations to others considering the product

If you are spending a lot of time reviewing time cards for discrepancies or going through schedules to determine the available labor on any given day, Kronos Workforce can greatly reduce the time put into those tasks.

What business problems are you solving with the product? What benefits have you realized?

Being able to quickly see the available labor for the next couple days has been a time-saving benefit when working on assignment schedules.

Workforce Ready review by <span>Courtney N.</span>
Courtney N.
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Verified Current User
Invitation from G2 Crowd on behalf of the vendor
Reviewed On

So far so good

What do you like best?

This if my first time using Kronos as a Payroll Manger, and it was a smooth learning process. It is very easy to navigate and if you cannot figure something out the Kronos Community is a great help. That is probably what I like best, the ability to reach out to other clients and discuss problems and resolutions.

What do you dislike?

I had the most trouble adapting to Kronos third party partners. We have the full sweep of Kronos Workforce Ready, but we use ADP for check writing and tax filing. When Kronos has updates, it seems that the ADP files are manipulated. The manipulated files are not able to upload to ADP, and it has caused a lot of problems.

Recommendations to others considering the product

I have had a great experience with Workforce Ready so far, it is easy to use and understand. Our employees can access a lot more than they were able to access previously. I am looking forward to learning a lot more about the software.

What business problems are you solving with the product? What benefits have you realized?

Kronos has a multitude of reports that are easily manipulated and can give us great feedback. In return, we can adjust our labor and possibly save time and money. We have also just started using the mobile app for our employees, and it has been a great hit. Some of our employees do not have computers at home, but almost all of them have smartphones. They are able to receive and adjust their schedules right from home.

Workforce Ready review by <span>AMY J.</span>
AMY J.
Validated Reviewer
Verified Current User
Invitation from G2 Crowd on behalf of the vendor
Reviewed On

The best product I have found for all aspects of the HR function

What do you like best?

I love that I can recruit, employ, and terminate an employee and every record pertaining to them is in one place. We use every module of Workforce Ready and even use third party software partnered with KRONOS. They are always improving the product and making meaningful enhancements that improve the day to day functions of our business.

What do you dislike?

I don't like the BSI option that we have with payroll. It is very confusing, difficult to use.

The security within Workforce Ready is also difficult to figure out at times.

Recommendations to others considering the product

Take advantage of all the modules and force yourself to learn the system and use it. Ask over and over for what you need. They do listen to concerns.

What business problems are you solving with the product? What benefits have you realized?

ACA reporting module is a life saver when it comes to combining HR information and financial information. We are currently working on adding the analytic data component. Workforce ready team is always making improvements to make HR administration easier. They have improved the mobile application to make the product user friendly for our employees. By implementing KRONOS, for my company, I have an infrastructure that will allow us to grow.

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