What do you like best?
I can find information of great value from the scanning Lansweeper does.
Assets are clear to read and you find what you search for easily!
Their new Helpdesk version is good, a bunch of great features and way more to come in each update and new major versions to come.
The price is unbeatable for what it offers.
Their support team is just great, I havn't found such a quick and good support anywhere else.
They listen to their customers and do answer them in a short time (mostly in 24-48 hours).
Multi-language for Helpdesk (translation work is well done!)
What do you dislike?
Creating a form (ticket type) isn't that easy sometimes depending on the way you would like to build it. You may have to find a different way to create it as you can't reuse a custom field twice or more in the same ticket type.
The system may act slow on a regular server.
No multi-language support for Lansweeper itself, the Helpdesk portion does have it.
Recommendations to others considering the product
Just go for it. You won't regret it.
Try the demo if you're not convinced, you'll be sooner than you might think!
What business problems are you solving with the product? What benefits have you realized?
Creating (custom) reports using Lansweeper helps us when we need to do a software migration (either O/S related or a specific software being used by a deparment of 40-60 users (people come and leave on this kind of department).
We get to know which computer has the software we're looking for, where it's physically located in the office, which version it's at and if we need to update something before doing our major upgrade on each particular computer.