Lansweeper

(22)
4.7 out of 5 stars

Lansweeper discovers Windows, Linux and Mac machines in your network. In addition, it inventories network devices such as Printers, Routers and Switches.

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Lansweeper review by <span>Brian M.</span>
Brian M.
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Two Thumbs Up

What do you like best?

We have been using Lansweeper since its inception, and don’t know what we would do without it. It surpasses other network inventory software in features, support, and price. We support 4 locations with 350 users and over 1000 devices. Lansweeper enables our IT department to locate detailed network information quickly. The days of Excel spreadsheets are over for us. In addition, the adaptability makes Lansweeper invaluable to us.

What do you dislike?

The only problem with Lansweeper is that we leave it open all day!

What business problems are you solving with the product? What benefits have you realized?

We can create endless reports based on device statistics and details. There is nothing that can be logged on a device that Lansweeper can’t make a report of. This feature alone saves us time, as well as giving us the ability to be proactive for information technology problems. On top of all else, the support is unmatched. Between the forums and one on one support, no issue goes unsolved. Lansweeper definitely prides itself with happy customers.

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Lansweeper review by <span>David M.</span>
David M.
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Low cost inventory solution with additional features

What do you like best?

Ease of scanning - very easy to get set up and scanning your devices. Some it can't clear without manual intervention, but a great way to find things on your network, especially things you may not know about, and give you daily reports. Plus you can't beat the price

What do you dislike?

Somewhat clunky at times - the speed of scanning could be better with larger implementations. Reports can be hard to write from scratch, as you have to do it in database language, not anything graphical.

Recommendations to others considering the product

I think the licensing cost for the helpdesk is too much. I'd stick with something free, like spiceworks helpdesk unless you have a solid business case. For us, the software deployment isn't worth figuring out either - we use PDQ Deploy/Inventory. However the inventory features of lansweeper outstrip PDQ inventory in that it can inventory any network item, which is vastly superior.

What business problems are you solving with the product? What benefits have you realized?

Inventory, some basic scripting/installation

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Lansweeper review by <span>Jon G.</span>
Jon G.
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Lansweeper Helpdesk tracks our user support requests.

What do you like best?

Lansweeper enables us to track user support requests, inventory and report on our devices, and even remotely run scripts and commands. It gives us a detailed look into each computer on our network.

What do you dislike?

The UI could be a more modernized and fluent. Also it would be nice if the helpdesk accepted email commands, similar to Spiceworks.

Recommendations to others considering the product

Lansweeper may be missing a few features still, but overall we have found it to meet our needs. The ability to create custom reports based on the data collected on each machine; the Deployment functionality enabling us to push out installs, uninstalls, custom scripts, etc.; and the Helpdesk all make Lansweeper worthy of your consideration.

What business problems are you solving with the product? What benefits have you realized?

We needed a helpdesk application and computer inventory management system. Lansweeper does both, and does it well.

What Network Monitoring solution do you use?

Thanks for letting us know!
Lansweeper review by <span>Michael M.</span>
Michael M.
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Excellent Inventory Management

What do you like best?

The auto-scanning is my favorite feature. Lansweeper offers a comprehensive look at all devices on your domain. Computers and user accounts which haven't been seen for a while are easily identifiable. If used in a team environment, the dashboard offers a fairly simple way to post status updates and network alerts.

What do you dislike?

The helpdesk system is lacking. However it is still new compared to Lansweeper itself. The knowledgebase also needs a bit of work. Formatting is poor, and it doesn't retain layouts when copy/pasting documents.

Recommendations to others considering the product

Buy it for the inventory management. Helpdesk and Knowledgebase still have a way to go.

What business problems are you solving with the product? What benefits have you realized?

Warranty tracking is an invaluable part of Lansweeper's arsenal. Software version tracking is easily accomplished using Lansweeper's built-in and custom reports.

Lansweeper helps us track projector and laptop loaners as well.

Lansweeper review by <span>Leonard G.</span>
Leonard G.
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Good scanner but not a fan of the new pricing model for asset management.

What do you like best?

Lansweeper has a very nice interface that correlates the data from different scanning methods.

The flexibility for scanning methods and credentials makes for a robust implementation.

The ability to add devices to location maps.

Reporting and tracking network changes.

Maintaining software compliance

What do you dislike?

The ultimate version use to include unlimited assets and remote scanners. With the new licensing structure, you have to purchase blocks of assets and the remote scanners are no longer included. With the new pricing, you are paying to maintain assets that have been disposed of but still listed in inventory for a historical record. This limits the usefulness of Lansweeper as a complete asset inventory solution.

While Lansweeper has a nice tracking feature for software purchase orders, it is lacking when it comes to tracking purchase orders for assets. You can add custom fields for vendors and purchase order numbers but it is not adequate.

The help desk feature is very lacking. I wish you could completely remove the feature instead of disabling the menu.

Recommendations to others considering the product

Lansweeper is a very good network scanner but it is lacking as a complete asset management solution. I would not waste the time evaluating the helpdesk features.

What business problems are you solving with the product? What benefits have you realized?

Tracking changes to network devices and software compliance.

Lansweeper review by <span>Mario L.</span>
Mario L.
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Complete solution into a single product!

What do you like best?

I can find information of great value from the scanning Lansweeper does.

Assets are clear to read and you find what you search for easily!

Their new Helpdesk version is good, a bunch of great features and way more to come in each update and new major versions to come.

The price is unbeatable for what it offers.

Their support team is just great, I havn't found such a quick and good support anywhere else.

They listen to their customers and do answer them in a short time (mostly in 24-48 hours).

Multi-language for Helpdesk (translation work is well done!)

What do you dislike?

Creating a form (ticket type) isn't that easy sometimes depending on the way you would like to build it. You may have to find a different way to create it as you can't reuse a custom field twice or more in the same ticket type.

The system may act slow on a regular server.

No multi-language support for Lansweeper itself, the Helpdesk portion does have it.

Recommendations to others considering the product

Just go for it. You won't regret it.

Try the demo if you're not convinced, you'll be sooner than you might think!

What business problems are you solving with the product? What benefits have you realized?

Creating (custom) reports using Lansweeper helps us when we need to do a software migration (either O/S related or a specific software being used by a deparment of 40-60 users (people come and leave on this kind of department).

We get to know which computer has the software we're looking for, where it's physically located in the office, which version it's at and if we need to update something before doing our major upgrade on each particular computer.

Lansweeper review by <span>John P.</span>
John P.
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Lansweeper-A neat solution I didn't know I needed

What do you like best?

My favorite feature of Lansweeper is its flexibility. My team has expanded use to include hardware inventory, software inventory, reports and software installs.

What do you dislike?

Honestly, not much. It's a well-written app with a simple web interface at a fair price.

Recommendations to others considering the product

I really believe you should give this a look, even if you already have something that has these capabilities. It use very intuitive and comes as a fair price.

What business problems are you solving with the product? What benefits have you realized?

Hardware and software inventory, license compliance and software installations. We also have reports that run to alert when standard software has not been installed on any machines in our environment.

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