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Laserfiche

4.3
(48)

Laserfiche offers powerful document management software solutions that are easy to implement and easy to use.

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Laserfiche Reviews

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Laserfiche review by Kendra B.
Kendra B.
Validated Reviewer
Verified Current User
Review Source

"Laserfiche New user"

What do you like best?

The feature I love best is the searching methods. You are able to input so much information that you find exactly what you are looking for without taking too much time.

What do you dislike?

The only thing I dislike is that you can only preview pdfs and images.

Recommendations to others considering the product

I would definitely recommend Laserfiche to anyone who is thinking about changing the EMDS they already have or implementing. The engineers who worked for us we fantastic at their jobs and whenever difficulties arose they worked day and night to remedy them.

What business problems are you solving with the product? What benefits have you realized?

Laserfiche is HCC's new EDMS. I love it because everything is quickly found and also indexed perfectly. One of the great features is if you are attempting to capture a document into the system it will not allow the document to be imported into the system if it has missing or incorrect information.

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Laserfiche review by Stephanie R.
Stephanie R.
Validated Reviewer
Verified Current User
Review Source

"Laserfiche"

What do you like best?

Laserfiche has made scanning, storing, filing and emailing documents so much easier and faster for our company. We have a ridiculous amount of documents that we need to access and Laserfiche has made them accessible. We used to file everything in a filing cabinet and make copies and this program has eliminated a lot of extra steps. It has been remarkable for our company.

What do you dislike?

Laserfiche is not a user friendly product. It's quite complicated to use. Once in a while, Laserfiche will have an error message and we are never able to correct the issue ourselves. It's difficult to make changes and it's easy to make mistakes which can be a total disaster. Laserfiche is not made for the average person to use and make simple changes. If something goes wrong we always have to call technical support. Laserfiche has many features that we are not utilizing because they are not easy to understand. Also, there are few tech support people who know how to fix Laserfiche.

Recommendations to others considering the product

It's a great product if you need software that can scan and file documents. Laserfiche is great when it works properly, it's difficult when it's not working.

What business problems are you solving with the product? What benefits have you realized?

Laserfiche has made it possible for our employees to access any document quickly and easily. It's easy to do research and we can share documents with everyone in the office. The benefits are saving paper, and the ability to access any document quickly without having to dig through a filing cabinet for a document. It's separated and scanned into the appropriate folder. We are also saving time, money and energy.

What Enterprise Content Management (ECM) solution do you use?

Thanks for letting us know!
Laserfiche review by Bill B.
Bill B.
Validated Reviewer
Verified Current User
Review Source

"It isn't the product, its the support that kills this."

What do you like best?

When the software works it does what it is supposed to.

What do you dislike?

Support is horrible. You can spend days trying to fix a reasonable small issue. They base the fingerprint on hardware. So if you update/change your NIC card the software doesn't work. You will not get any help from them to deactivate and reactivate the product. I'm on my second day without any resolution in sight. They stop responding if you push them.

Recommendations to others considering the product

Without providing support this product is not worth it.

What business problems are you solving with the product? What benefits have you realized?

There is no business problem being solved when you can't get the software to work.

Laserfiche review by Matthew S.
Matthew S.
Validated Reviewer
Verified Current User
Review Source

"Great product to automate your business processes"

What do you like best?

Laserfiche is a very robust, agile, and easy-to-use enterprise content management system for optimizing business processes. We have worked implemented the solution to help organization of all sizes streamline processes to improve efficiencies within their organization. One of my favorite modules about Laserfiche is their Laserfiche Forms module, you have the ability to remove paper forms and route through a workflow to capture maximum benefits for an organization.

What do you dislike?

There is a few modules that do similar functions (Workflow module and Forms BPM) that can cause some confusion to end users when talking about the solution. The biggest challenge we have is line item capture utilizing Quick Fields.

What business problems are you solving with the product? What benefits have you realized?

We have implement the solution for Vacation Requests, Expense Receipts, New Hire, Human Resource Employee Files, Contract Management, Order Fulfillment, Accounting, and Student Records. In all cases, users have been able to retrieve information from the system fast without needing to find different documents (when you aren't sure of the name) or looking through file cabinets.

Laserfiche review by Laura G.
Laura G.
Validated Reviewer
Verified Current User
Review Source

"Versatile Product and Easy for Users"

What do you like best?

Laserfiche is a very robust system. We can modify all features to work for what our company needs. It is easy to use, and allows for exact matches items needed.

What do you dislike?

As an administrator, sometimes i come across an error that i would like more details on how to solve.

Recommendations to others considering the product

When considering Laserfiche, ensure you have every department present. Have department heads bring their biggest challenges, bring items they feel take a long time, not secure enough, or any other items they can think of. Ask question on if there are solutions to your issues. The more ideas you bring, the more you will find you can streamline.

What business problems are you solving with the product? What benefits have you realized?

We are a nationwide company, and have locations in many different locations. We need fast and accurate information, and cannot always have people in one location for training. Laserfiche allows us to all work in different locations, and end up with the say type of outcome that is expected.

As with every company, we also like to not do things over and over again. With Laserfiche, we can remove many manual processes, and repetitive steps.

Laserfiche review by Ashot H.
Ashot H.
Validated Reviewer
Verified Current User
Review Source

"An ECM and So Much More"

What do you like best?

I like how easy it is to customize Laserfiche to meet our needs. Any time we have a new process that we'd like to revamp and make simpler and automated, we always find a solution in Laserfiche. It may not be the solution we always go with, depending on the needs of our business, but there's always a solution built using the tools that Laserfiche provides that we can use for comparison.

What do you dislike?

Until recently, some of the different offerings seemed disconnected. Although they had some integration, the integration didn't go both ways. That was our only dislike, but they've fixed it with LF10. Nothing to complain about anymore!

Recommendations to others considering the product

If you're looking for an ECM system that can be molded to fit your needs, then Laserfiche is the way to go. Make sure to learn as much as you can about the system and teach your users before launching it, because there are many useful features that all users can benefit from if they know how to use.

What business problems are you solving with the product? What benefits have you realized?

We have been able to automate many of our account opening processes with Laserfiche. Processes that were heavily reliant on paper documents and manual submission of documentation to different people is now handled through Laserfiche. All of the alerts are controlled through the system and the time required for most processes has been cut down by as much as 75% in some cases. The benefits are plenty including: time savings by reducing processing time, cost savings by cutting down on paper use, and easier management of accounts by allowing all of our offices (which span 3 states) to see documents instantaneously.

Laserfiche review by Mike R.
Mike R.
Validated Reviewer
Verified Current User
Review Source

"A Whole lot more than just a Document Management System"

What do you like best?

Once you get past the initial learning curve, the speed and ease to create solutions is great. I like the large number of tools within each product, not much you can't accomplish with a little imagination. I really like the fact that they are continually adding more features, documentation, and best practices, a very progressive company. The people at Laserfiche, every interaction I have had with employees of Laserfiche from working on project to their conference, they are positive, eager to help, committed to customer service.

What do you dislike?

One dislike is that there is not a developer edition at a reduced cost, it would be great if you could purchase a developer suite of all the products to use restricted to development and demonstration only. Being able to put a small investment up front and then build demos would make it easier to sell value to upper management, especially if you are a large organization the investment can be large.

Tools can be a little over whelming at first to learn, more examples would be helpful. I do seem progress in this recently.

Recommendations to others considering the product

Invest the time upfront to learn the tools and their capabilities, Start small, makes working with the tools a lot less intimidating. Use your creativity and look outside the box, with a little creative thinking you will find the Laserfiche tools can accomplish a lot more than you think. In our IT shop, we have adopted policy of prove laserfiche tools can not do the job, before we look for alternatives, often at first it looks like they don't have the tool, in proving that we discover a way to use the tools to accomplish the task.

What business problems are you solving with the product? What benefits have you realized?

We have built our Permitting and Inspection system on top of the laserfiche products, working on Onboarding and Off Boarding within HR, Tax Office utilizing it for Listing Forms. These are just a few large projects, seems like everyday another department puts in a request for a project. We have realized a tremendous amount in savings in eliminating paper. Tools also allow us to implement solutions very quickly.

Laserfiche review by Ege M. E.
Ege M. E.
Validated Reviewer
Verified Current User
Review Source

"Great platform that more than just a document management system"

What do you like best?

By far the most robust, flexible and easy-to-use document management system we have worked with. It's actually a full-blown business automation platform built on top of a central, secure content repository. Customizing it is easy, and there are multiple fully supported tools and methods to integrate it with other line of business software (accounting, HR, etc.).

What do you dislike?

There's a few modules that do similar things, and at the beginning it can be a bit confusing figuring out which one to use for the given task. But I think the developer is working on making this better.

Recommendations to others considering the product

Laserfiche itself is an extremely solid product, but you have to pick the right solution provider. Make sure the VAR you're planning to work with has experience in your vertical and has technical staff who are experts in the product so that they can help you get going.

What business problems are you solving with the product? What benefits have you realized?

We use it in accounting, HR, logistics (shipping & billing) and to manage our contracts. We were using another document management system before and it was very clunky. Laserfiche has been a huge improvement: it's fast, user-friendly and very stable.

Laserfiche review by Tony G.
Tony G.
Validated Reviewer
Verified Current User
Review Source

"Recent upgrade worked flawlessly"

What do you like best?

Laserfiche is a solid ECM product with many features. It only gets better with time with new components adding functionality that I did not even know I needed! Recent version upgrades went very smoothly and with noticeable improvements in performance and compatibilities. Also we get fantastic support from our VAR (Ricoh Canada).

What do you dislike?

Server hardware requirements are getting stiffer. With multiple servers sharing the loads we would see performance gains, but we are trying to keep our server count down due to budgetary constraints.

Recommendations to others considering the product

Get a good VAR and concentrate on initial setup of folder structure and naming convention. Also, start using metadata (templates) immediately. This will make using higher end features and workflows easier later. Attend the annual convention for excellent training, swag and fun times!!

What business problems are you solving with the product? What benefits have you realized?

Retention schedules for documents to meet our mandates, ease of finding said documents. Workflows to automate mundane filing tasks. Integration with other software.

Laserfiche review by Michelle M.
Michelle M.
Validated Reviewer
Verified Current User
Review Source

"Good product - don't try to make it do more than it is supposed to do."

What do you like best?

The ease of building forms that connect with the repository (which then can work with workflow - etc...) all connected.

What do you dislike?

Just like any other software - wait until the updates/hotfixes come out after an upgrade... all the promises of new features are not fully tested and all the bugs show up before to long... be patient and wait.

Recommendations to others considering the product

Need dedicated personnel to implement and support this software.

What business problems are you solving with the product? What benefits have you realized?

Centralized document management and process streamline/audit functionality/standardization - people will only start using the document repository when you have a process that gives them a benefit - so create a form that is stored in the repository and then they want all their documents together. Standards are very difficult - establish the options that will cause issues if different in advance! (extensions being turned on/off and versioning...)

Laserfiche review by Brian Z.
Brian Z.
Validated Reviewer
Verified Current User
Review Source

"LaserFiche is a powerful and flexible ECM System with a user interface that is easy to navigate. "

What do you like best?

The user interface is easy to navigate and customize for anyone who uses windows explorer. The searching capabilities allow you to find any document easily even if it is misplaced in the system. The workflow component is very robust and can accommodate even the most complicated workflows.

What do you dislike?

OCR is not 100%, but there isn't any OCR package that is.

What business problems are you solving with the product? What benefits have you realized?

This product eliminates the need for a paper based workflow in any environment which helps eliminate bottle necks and all but eliminates delays so that you can get early pay discounts and more productivity from employees. The benefits you get from this system helps you service your customers more effectively and a timelier manner.

Laserfiche review by Internal Consultant
Internal Consultant
Validated Reviewer
Verified Current User
Review Source

"Business Process Automation and Mobile system Integrations"

What do you like best?

The shear flexible nature of the Laserfiche system and being able to tackle a large number of business problems within a single platform.

What do you dislike?

The only thing I do not like is the ability to not have direct access to Laserfiche the company in terms of support or for purchasing. All contact must be made through a value added reseller.

Recommendations to others considering the product

Start with a small trial using Avante as this will ensure you are able to perform the tasks needed before committing to the final spend of the enterprise solutions

What business problems are you solving with the product? What benefits have you realized?

European GDPR Records Management Processes, Manual processes being automated for accuracy and efficiency.

Laserfiche review by Consultant in Information Technology and Services
Consultant in Information Technology and Services
Validated Reviewer
Verified Current User
Review Source

"A great ECM Tool for any size organisation"

What do you like best?

Easy to use for both users and admins

What do you dislike?

Cloud solution is still maturing

Recommendations to others considering the product

Laserfiche is truly one of the products out there that can actually deliver solutions unique to your own business without having to spend thousands on expert development. It is low code, easy to use robust software that can realise an ROI very quickly and make a true difference in your business.

What business problems are you solving with the product? What benefits have you realized?

Laserfiche addresses many different areas of business, including our HR, Accounts and Contract Management.

Laserfiche review by Samantha H.
Samantha H.
Validated Reviewer
Verified Current User
Review Source

"Great for sharing documents with the entire office"

What do you like best?

can print documents into Laserfiche and add metadata

What do you dislike?

nothing but some of the documents look more like scans than actual documents

Recommendations to others considering the product

Great for keeping a large amount of data and sharing it with the office.

What business problems are you solving with the product? What benefits have you realized?

easy to share all of the deeds and data with the office

Laserfiche review by User in Higher Education
User in Higher Education
Validated Reviewer
Verified Current User
Review Source

"Document Management Made Easy"

What do you like best?

I like these ease of access for myself and peers to obtain, view, and "share" documents among our campuses.

What do you dislike?

The one thing I dislike is actually just something I wish could be added. I would like to be able to compile and organize for my own workflow.

What business problems are you solving with the product? What benefits have you realized?

We are solving the issue of electronic filing over hard filing. It is so convenient to not have to file or search for students paper work or fax copies to other campuses.

Laserfiche review by Kathy J.
Kathy J.
Validated Reviewer
Verified Current User
Review Source

"Making organization more efficient and compliant"

What do you like best?

Laserfiche is user-friendly, provides ways to automate processes and allows records to be maintained and monitored in compliance with our governing retention schedule.

What do you dislike?

Obtaining user buy-in and creating/providing training.

Recommendations to others considering the product

I would highly recommend taking a good look at the Laserfiche system. It is robust, DOD certified, user-friendly (even for the system administrator) and meets all compliance standards. Support is tremendous, we can always get the assistance when needed.

What business problems are you solving with the product? What benefits have you realized?

Benefits of retaining documents per retention schedule, automating approval processes electronically, not having to store paper documents.

Laserfiche review by Zaimal M.
Zaimal M.
Validated Reviewer
Review Source

"Excellent software "

What do you like best?

Laser fiche is a very easy way to customize our needs and provides with excellent softwares, , the speed and ease to create solutions is great. However , it is a very robust, agile and easy to use enterprise content management system for the optimization of business processes.

What do you dislike?

There are few modules which provides similar functions and in the beginning it is not easy to check which one to utilize in the task.

What business problems are you solving with the product? What benefits have you realized?

We use it in accounting process to manage our data and contracts. It is bit expensive but it made a huge improvement: it's fast, user-friendly and very stable.

Laserfiche review by maria a.
maria a.
Validated Reviewer
Review Source

"Excellent product !! "

What do you like best?

In my opinion laser fiche is a very robust company and it tends to meet our needs , we always find a solution to the problems and it has excellent use of softwares for different software companies. Laser fiche is a solid ECM product itself.

What do you dislike?

I dont think there are any cons for this company because it provides every smooth excess to the problems but however , server hardware requirements are getting stiffer.

What business problems are you solving with the product? What benefits have you realized?

We use it in accounts HR department, to billing purpose and to manage our records and accounts. Laser fiche has been a huge improvement: it's fast, user-friendly and very stable.

Laserfiche review by Annette L.
Annette L.
Validated Reviewer
Verified Current User
Review Source

"Laserfiche is a great ECM program, very robust."

What do you like best?

We went 'paperless' in our office several years ago by deploying Laserfiche. It not only freed up real estate by us being able to eliminate the need for filing cabinets, but it increased our ability and timeliness with finding documents. The search engine is amazing. Once upon a time, we had problems with not being able to find a document because it had been misfiled in who knows what file. Now, we can search every document in the repository for key words not only in the name of the document, but within the document itself. Wonderful product!

What do you dislike?

Can't think of anything offhand that I dislike.

Recommendations to others considering the product

Attend their annual training (Empower), held every January. It is extremely helpful to go to the various sessions to learn more about the product and to hear what others using the product have done with it.

What business problems are you solving with the product? What benefits have you realized?

We have eliminated the need for filing cabinets, the cost of buying folders and paper, the time of filing pieces of paper, and the headaches that come with the inevitable mistakes, which leave you not really being able to find that paper that was misfiled. We have made it easier for everyone in the company to file and to access any document they need to get their job done - right from their computer.

Laserfiche review by David F.
David F.
Validated Reviewer
Verified Current User
Review Source
Business partner of the vendor or vendor's competitor, not included in G2 Crowd scores.

"Laserfiche makes capture and business process automation very easy"

What do you like best?

Solution goes way beyond just ECM.

Laserfiche ECM provides the ability to establish and deploy information management standards throughout the enterprise while giving individual business units tools to customize the system to meet their specific needs. With document imaging, document management, business process management, electronic forms and records management baked into the core system architecture, Laserfiche makes it possible to standardize on a single ECM system – revolutionizing the way information is managed, shared and presented.

Laserfiche also has client interfaces on Windows, web and mobile devices to make it easy to access anywhere.

The best part about Laserfiche is that it is a very complete solution which often allows you to deal with a single vendor which is different from some other ECM solutions.

What do you dislike?

Sometimes the way to a solution is not always obvious or requires some technical knowledge. The good part about it is that their network of resources often has an answer to help you around the issues.

Recommendations to others considering the product

Leverage the Laserifche experts to be sure the system is implemented properly at the start. There are many components to Laserfiche these days and unless they are setup properly issues can develop down the road.

What business problems are you solving with the product? What benefits have you realized?

We have used Laserfiche to solve many different problems surrounding document management, business process management and electronic forms. On the capture side Laserfiche can handle anything from scanning, electronic documents to electronic form implementation and capture. It is a very complete solution and a fantastic platform to be at the core of your IT network. The best area that they have introduced is their electronic forms engine. This allows a non-technical person to create some complex forms and business processes using an easy web-based interface.

Laserfiche review by Arthur P.
Arthur P.
Validated Reviewer
Verified Current User
Review Source

"Laserfiche Rio "

What do you like best?

Extremely robust software. Great integration middleware, archival imaging, active document processing, and form submittal software. Make sure you fully understand what you are purchasing and from whom you are purchasing. The selling VAR is responsible for getting customer installed and first line of support. We habe a RIO license that allows us to run separate installs; so Medical Records and Finance are completely separated, but share functionality. Security features are GREAT!!! Even meets DOD guidelines if properly installed and tracked. Very flexible and intuitive. Full text OCR plus is a wonderful feature!

What do you dislike?

Does require LSAP, or annual maintenance fee and licensing is not as flexible as I would like.

Buying from a VAR you are not comfortable with will limit the usefulness of the software.

This can be, but usually is NOT an out of the box software package.

Recommendations to others considering the product

Research before you purchase. Not a mass produced tangible that you just purchase from lowest price vendor. We created an RFP and analyzed all responses. Have dealt with numerous other users at annual conferences and regional training events. A good VAR and a well thought out install will make all the difference.

What business problems are you solving with the product? What benefits have you realized?

State mandated (Texas) Vehicle Use Reports automated, many features of Accounts Payable automated, extensive archival of historic records, building plans and construction, provides an automated workflow bridge between several third party proprietary software applications and Banner Higher Ed software management.

Laserfiche review by Executive Sponsor in Education Management
Executive Sponsor in Education Management
Validated Reviewer
Verified Current User
Review Source

"1989"

What do you like best?

Not a single thing. See below for what I dislike.

What do you dislike?

Everything about this product is designed to lock you in to work flows that have to be programmed in and cost exorbitant amounts of moeny to have their teams design them. Then you better not want to change anything.

Complex.

Costly.

Not modern cloud-based.

Sad version of DropBox.

Highly do NOT recommend unless you want to waste lots and lots of money at your company.

Recommendations to others considering the product

No.

What business problems are you solving with the product? What benefits have you realized?

Document storage and retention.

Document Archival.

Daily Document server storage solutions.

Laserfiche review by Kamran R.
Kamran R.
Validated Reviewer
Verified Current User
Review Source

"Definitely improves workflow in our company"

What do you like best?

Improved collaboration and workflow and found ECM implementation was simple, elegant and effective. Also was great for reduced paper usage and need for storage space

What do you dislike?

Small learning curve for lower level employees that we would like to improve.

What business problems are you solving with the product? What benefits have you realized?

Reliable text searching and we know that we have options for scalability for future needs.

Laserfiche review by User in Government Administration
User in Government Administration
Validated Reviewer
Verified Current User
Review Source

"Great Repository and Workflow"

What do you like best?

I like the ability to store and easily access documents. LF Forms are also a great way to track projects.

What do you dislike?

My lack of understanding how to fully use the product.

Recommendations to others considering the product

Great for document management and workflow solu

What business problems are you solving with the product? What benefits have you realized?

Laserfiche helps our company in our sustainability effort to be “green” by offering paperless solutions for our accounting processes.

Laserfiche review by User in Higher Education
User in Higher Education
Validated Reviewer
Verified Current User
Review Source

"User Friendly "

What do you like best?

I like the user friendliness of the program.

What do you dislike?

Although there are a lot of options on the forms, sometimes you can't always make what you are wanting.

Recommendations to others considering the product

Play around with the program. You may need to run test forms with a fellow employee prior sending out live.

What business problems are you solving with the product? What benefits have you realized?

RSVPs for events, minimizing paper flow around the office.

Laserfiche review by Dean V.
Dean V.
Validated Reviewer
Review Source

"Best OCR Archive I have seen"

What do you like best?

Full OCR capability to thousands of documents scanned in site with our team and equipment

What do you dislike?

Slightly slow, but could be our connection at the office

Recommendations to others considering the product

For converting file cabinets of files to the digital world, and then easy to search it is the best.

What business problems are you solving with the product? What benefits have you realized?

Finding details and documents from deals completed years ago

Laserfiche review by Amanda A.
Amanda A.
Validated Reviewer
Verified Current User
Review Source

"Laserfiche "

What do you like best?

Easy to modify site needs and incorporate changes quickly for all users.

What do you dislike?

Sometimes if we upgrade I had to re-download entire program.

What business problems are you solving with the product? What benefits have you realized?

Created an electronic version of hiring and reviewing transcripts for potential faculty. It has steamlined a process that would get mailed to 4 different offices to now a click to approve system.

Laserfiche review by Marco S.
Marco S.
Validated Reviewer
Verified Current User
Review Source

"Run Smarter"

What do you like best?

Easy implementation, good user experience, the workflow is amazing, the support site has a lot of information.

What do you dislike?

Sometimes in the new releases do not consider all the features of the previous version.

Recommendations to others considering the product

www.laserfiche.com

What business problems are you solving with the product? What benefits have you realized?

Paper less, Document management

Laserfiche review by David N.
David N.
Validated Reviewer
Review Source
Business partner of the vendor or vendor's competitor, not included in G2 Crowd scores.

"Reviewed this Product when Selecting an ECM"

What do you like best?

They have a large market share and were one of the first products we selected as organization for our own ECM needs and the potential to become a VAR.

What do you dislike?

The biggest issue for us was price and how modular the product was. It seemed like a lot of the functionality that was intriguing to us was an additional add-on thus making the lowering the return on investment.

Recommendations to others considering the product

Consider everything that's in the market. We found some other solutions that better fit our needs.

What business problems are you solving with the product? What benefits have you realized?

The problems we looked to solve was the windows file system storage issue. I can't find the documents and information that my company knows. Finding the most recent and up to date version of the document was important. Also scanning, OCR and the ability to integrate through and OLEDB connection was highly needed for integration with systems of record.

Laserfiche review by Larry P.
Larry P.
Validated Reviewer
Review Source

"Laserfiche ECM"

What do you like best?

Even though Laserfiche was a great product 15 years ago when I started using it, they did not rest on their laurels like many other software developers I have worked with over the years. They continually work to improve their product and support.

What do you dislike?

Nothing, I have found it to handle all the functions I thought I needed. We also found uses for Laserfiche that we were not even looking for.

Recommendations to others considering the product

I highly recommend Laserfiche, it will not only solve your current needs and your needs for many years to come.

What business problems are you solving with the product? What benefits have you realized?

One of the business processes we recently solved with Laserfiche is our monthly expense reports. It was one of our mosted dreaded tasks for our employees. Now, with Laserfiche each employee can submit an expense for reimbursement by simply taking a picture of the receipt with their smart phone and sending it to Laserfiche. Laserfiche handles the approval process and also handles the month-end process for accounting. Now, expense reports are a breeze.

Laserfiche review by Don D.
Don D.
Validated Reviewer
Review Source

"Laserfiche -- The Final Solution for Paper and Processing Problems"

What do you like best?

Finding Laserfiche some years ago was a God-Send for me and my company. I wanted to go paperless and thought I had exhausted affordable market-place offerings, yet decided to take one more chance and look at Laserfiche. At first, I was overwhelmed. I thought I had to learn everything, install everything and use everything. However, I found that I only needed to buy what I needed and expand as needed. Laserfiche has exceeded my expectations at every level. From concept to utility, I could not be happier about continuing to do business with Laserfiche.

Some of my friends believed other companies had better offerings right up until they examined Laserfiche in total. Anyone looking for a document imaging system that creates simple, elegant document management solutions that help organizations run smarter should invite Laserfiche in for a visit.

What do you dislike?

For years, I knew nothing about Laserfiche. For me and my friends, I would like for Laserfiche to promote its brand and its utility more.

Recommendations to others considering the product

Examine the product to be sure you are buying what you need. Talk to users. Do not talk to IT personnel about such products as I have found many of them lazy and unwilling to look at the total picture while considering the overall impact Laserfiche will have -- often times Laserfiche eliminates the need for certain software programs. Laserfiche address all typical business problems related to storage and retrieval in an efficient and economical fashion.

What business problems are you solving with the product? What benefits have you realized?

Biggest problem solved -- Filing Documents. Biggest benefits -- saving space, time, and money.

Laserfiche review by User in Education Management
User in Education Management
Validated Reviewer
Verified Current User
Review Source

"Love Laserfiche"

What do you like best?

The easy of the entire system. Prior to Laserfiche we would spend countless hours searching through boxes for different documents. Now all we do is enter a keyword and BOOM! Such a time saver.

What do you dislike?

At this point there isn't a lot that I don't like about this program. It's user friendly. At times the search can seem a little slow but I think that is more of a network problem.

What business problems are you solving with the product? What benefits have you realized?

It has allowed us to become much more efficient with our time. No more digging through boxes to find the information we need.

Laserfiche review by Julian V.
Julian V.
Validated Reviewer
Review Source

"Laserfiche "

What do you like best?

Ability to store files and access them for any computer that is connected to the server

What do you dislike?

Laserfiche does as advertised. No complaints at this time.

Recommendations to others considering the product

archaic system, but works as intended

What business problems are you solving with the product? What benefits have you realized?

Simple way to share and store agency documents

Laserfiche review by User in Real Estate
User in Real Estate
Validated Reviewer
Review Source

"Helpful"

What do you like best?

There are a lot of times I need to search archived folders for specific documents, and Laserfiche makes it easy to search.

What do you dislike?

Sometimes I can’t preview my documents in the program- a lot of times I have to drag them to my desktop to open them

What business problems are you solving with the product? What benefits have you realized?

Older docs that aren’t easily accessible in our every day drives our company uses are stored here. It gives one location for archived docs.

Laserfiche review by Santosh M.
Santosh M.
Validated Reviewer
Review Source

"Laserfiche for Business simplification"

What do you like best?

Out of the box it is very easy to use and it is very intuitive, but still expansive enough to have additional bells and whistles to make Enterprise Content management easier.

What do you dislike?

Advanced integration is not always easy, and that can cause problems with expanding the functionality. But you can get it to work, just make take a little more time. And when it is integrated, there is a lot of value.

Recommendations to others considering the product

Determine what your existing systems have in terms of integration or outputs. (i.e. your finance/supply chain systems. Can you access the DB's for more data? can you write to them?)

What business problems are you solving with the product? What benefits have you realized?

Automation of Accounts Payable. Removed backlogs, better organization, and less human error.

Laserfiche review by Consultant in Computer Software
Consultant in Computer Software
Validated Reviewer
Review Source

"Software that doesn't sit in the package"

What do you like best?

The Laserfiche Quick Fields and Workflow modules which deliver a realistic solution to the labor intensive process of moving paper into an automated electronically retrievable documents. These two modules together insure that what you spend your money on will be used.

What do you dislike?

Lack of commitment to business process analysis prior to purchase and implementation. Nothing will be successful unless this process is included in the implementation. Most of our analysis shows that without evaluating current processes, new functionality does not get implemented and the same mistakes that were made in the original paper filing process are replicated in the automated process.

Recommendations to others considering the product

Take you time and conduct a business process review. This process will allow you to reevaluate current processes for streamlining and use the appropriate modules to meet the needs of users. Also consider using the Agile process of project management. The team SCRUM approach is the best method it insure that the outcome of the system's implementation is exactly what you need.

What business problems are you solving with the product? What benefits have you realized?

When I first started looking at ECM in 1984, I found document management products sitting in unused computer stations both school buildings and district offices. I was so disappointed, because the number one questions I received at the regional office of education from superintendents and principals was, "How can we get rid of all this paper. It stacks up faster on my desk than I can deal with it,."

When I evaluated the solutions that a few of our leading innovative technology districts had purchased, they were all turnkey hardware/software solutions that required intensive labor. To file a document required scanning and index creation (limited to two fields of data) for each document. To conserve on costs, only one person had access to the system and all documents for a student were run together. documents were run together. If you were looking for a health record for a student, it could have been at the end of over 100 pages to find and retrieve.

In short the intensive labor needed to file and classify documents killed the process. As education funding got tighter and tighter, the operator positions were cut and the scanning station was covered up. In good conscience, we could not recommend any of them. Until the process of document acquisition could be handled with minimal to no human intervention, the products were condemned to capture dust.

The benefits are phenomenal. In accounts payable all documents are opened and scanned. Workflow directs them for payment. In human resources all the paper is gone. For student records, all student and permanent records are secured within the system to meet state and federal requirements. In special education whole file cabinets of documents for a single student disappear. Documents don't get lost. When students move from building to building they are instantly available and educational decisions are made immediately instead of awaiting documents. No longer are records stored in the school building basement and subject to destruction by rodents or disasters.

Laserfiche review by User in Education Management
User in Education Management
Validated Reviewer
Review Source

"Functional, but limited"

What do you like best?

I like that it is easy to organize documents within certain folders and that these folders can be stored nicely where you need them or locked down when they are no longer needed.

What do you dislike?

I dislike that it often locks up and must close and reopen to be useful again.

Recommendations to others considering the product

I recommend Laserfiche for other companies as it is a handy program to have.

What business problems are you solving with the product? What benefits have you realized?

Student file organization.

Laserfiche review by Joe B.
Joe B.
Validated Reviewer
Review Source

"Laserfiche review"

What do you like best?

I love how Laserfiche helped my client organize their business. They now have the ability to search and find older blueprints, leases and other docs without the hassle of sending someone to their storage unit for hours on end.

They are very satisfied.

What do you dislike?

As I am not the end user I cannot say that I have any issues but as of now my client has been using the product for well over a year and they love it.

Recommendations to others considering the product

I feel that this product is phenomenal and has been nothing but a benefit to my client.

What business problems are you solving with the product? What benefits have you realized?

increased efficiency, no loss of time for hourly employees searching for documents.

Laserfiche review by Administrator in Transportation/Trucking/Railroad
Administrator in Transportation/Trucking/Railroad
Validated Reviewer
Verified Current User
Review Source

"Everything you need in one place"

What do you like best?

Such ease to save documents in one place. Really a step forward in going paperless.

What do you dislike?

I've yet to come across a snag in the program. Simple to navigate once you get started.

What business problems are you solving with the product? What benefits have you realized?

Giving everyone access to important documents is incredibly helpful. Cuts down on unneeded copies and waste.

Laserfiche review by Heather M.
Heather M.
Validated Reviewer
Review Source

"Easy and Searchable"

What do you like best?

It eliminates the need to keep old paper work and makes searching for old invoices very easy. All data is readily available and searching is self explanatory. Very user firendly program and one of the easiest programs to teach anyone to use.

What do you dislike?

Sometimes the scanner does not read the data correctly, but this happens very rarely.

What business problems are you solving with the product? What benefits have you realized?

We use this mainly for transmitting invoices to our corporate office in another state. It is an excellent filing system and reporting system.

Laserfiche review by Molly N.
Molly N.
Validated Reviewer
Review Source

"Laserfiche Improves Workflow and Efficiency "

What do you like best?

I like how laserfiche helps improve workflow. Scanning and organizing documents with laserfiche is a much more fluid process than other programs I have used.

What do you dislike?

I would like to see more editing options in the future.

What business problems are you solving with the product? What benefits have you realized?

We have greater office efficiency. Also organizing scanned items takes much less time leaving more time for other tasks.

Laserfiche review by Administrator in Hospitality
Administrator in Hospitality
Validated Reviewer
Review Source

"Great Document Management Tool"

What do you like best?

File structure allows the documents scanned to be easily found, but secure from prying eyes.

What do you dislike?

Initial setup of repositories wasn't successful, had to create a second time for settings to grab.

What business problems are you solving with the product? What benefits have you realized?

Storing scanned documents centrally, secured.

Laserfiche review by User in Education Management
User in Education Management
Validated Reviewer
Review Source

"Decent product "

What do you like best?

Holds and organizes our scanned files. Can easily drag and drop from your documents.

What do you dislike?

Should have subfolder options to better organize.

What business problems are you solving with the product? What benefits have you realized?

Storing our scanned files as backup so we can reduce old paper copies

Laserfiche review by User in Information Technology and Services
User in Information Technology and Services
Validated Reviewer
Review Source

"Excellent product !! "

What do you like best?

It is a very user friendly software and by using it i had many advantages, and it helped in in different ways for my company.

What do you dislike?

I don't think it has something to be disliked.

What business problems are you solving with the product? What benefits have you realized?

This helped me in managing my documents and records .

Laserfiche review by User in Higher Education
User in Higher Education
Validated Reviewer
Review Source

"Document storage and processing"

What do you like best?

It is easy to print documents to Laserfiche and convert to pdf.

What do you dislike?

The browser client can be clunky, but no complaints wit the desktop client.

What business problems are you solving with the product? What benefits have you realized?

I use Laserfiche for university application documents; Laserfiche allows us to centrally store, sort, and process these documents.

Laserfiche review by Administrator in Information Technology and Services
Administrator in Information Technology and Services
Validated Reviewer
Verified Current User
Review Source

"It was an experience using Laserfiche 18 years ago"

What do you like best?

nice document management system at the time

What do you dislike?

had a few limitations that we were able to work around

What business problems are you solving with the product? What benefits have you realized?

none at the moment, not currently using Laserfiche

Laserfiche review by Industry Analyst / Tech Writer in Government Administration
Industry Analyst / Tech Writer in Government Administration
Validated Reviewer
Review Source

"Easy upload quick search "

What do you like best?

The side display view while searching for files

What do you dislike?

The search not doing exact phrasing even when using quotes

What business problems are you solving with the product? What benefits have you realized?

Uploading documents, storing a decades worth of files

Laserfiche review by Administrator in Investment Management
Administrator in Investment Management
Validated Reviewer
Review Source

"Start of Laserfiche"

What do you like best?

The advanced search feature is great. You can search within a folder or text within a document.

What do you dislike?

The user interface is very plain and not very eye pleasing.

What business problems are you solving with the product? What benefits have you realized?

Having a cleaner look and a type head search feature.

The benefits of Laserfiche is that it can be accessed on a mobile app.

Laserfiche review by Consultant in Legislative Office
Consultant in Legislative Office
Validated Reviewer
Review Source

"Review"

What do you like best?

IT gives users a robust platform in which to track customers

What do you dislike?

It may be a bit confusing for those who have never used a tool like this before. It's not the most intuitive.

What business problems are you solving with the product? What benefits have you realized?

It solved data discrepancies with sales associates. Implementing this tool helped increase the integrity of the data.

Laserfiche review by Administrator in Information Technology and Services
Administrator in Information Technology and Services
Validated Reviewer
Review Source

"In the right direction for sure!"

What do you like best?

The indexed search makes finding content FAST and EASY

What do you dislike?

Importing content is very tedious and difficult sometimes. Random errors will stop mass imports.

What business problems are you solving with the product? What benefits have you realized?

The indexed search makes finding content FAST and EASY. Security is vital and beneficial.

Kate from G2 Crowd

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* We monitor all Laserfiche reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. Validated reviews require the user to submit a screenshot of the product containing their user ID, in order to verify a user is an actual user of the product.