Laserfiche

(47)
4.2 out of 5 stars

Laserfiche offers powerful document management software solutions that are easy to implement and easy to use.

Work for Laserfiche?
R2 docuo star rating  2x

Learning about Laserfiche?

We can help you find the solution that fits you best.

Find the Right Product

Laserfiche Reviews

Ask Laserfiche a Question
Write a Review
Filter Reviews
Filter Reviews
  • Ratings
  • Company Size
  • User Role
  • User Industry
Ratings
Company Size
User Role
User Industry
Showing 49 Laserfiche reviews
LinkedIn Connections
Laserfiche review by <span>Kendra B.</span>
Kendra B.
Validated Reviewer
Verified Current User
Invitation from G2 Crowd
Reviewed On

Laserfiche New user

What do you like best?

The feature I love best is the searching methods. You are able to input so much information that you find exactly what you are looking for without taking too much time.

What do you dislike?

The only thing I dislike is that you can only preview pdfs and images.

Recommendations to others considering the product

I would definitely recommend Laserfiche to anyone who is thinking about changing the EMDS they already have or implementing. The engineers who worked for us we fantastic at their jobs and whenever difficulties arose they worked day and night to remedy them.

What business problems are you solving with the product? What benefits have you realized?

Laserfiche is HCC's new EDMS. I love it because everything is quickly found and also indexed perfectly. One of the great features is if you are attempting to capture a document into the system it will not allow the document to be imported into the system if it has missing or incorrect information.

Sign in to G2 Crowd to see what your connections have to say about Laserfiche
Headshots
Laserfiche review by <span>Stephanie R.</span>
Stephanie R.
Validated Reviewer
Verified Current User
Invitation from G2 Crowd
Reviewed On

Laserfiche

What do you like best?

Laserfiche has made scanning, storing, filing and emailing documents so much easier and faster for our company. We have a ridiculous amount of documents that we need to access and Laserfiche has made them accessible. We used to file everything in a filing cabinet and make copies and this program has eliminated a lot of extra steps. It has been remarkable for our company.

What do you dislike?

Laserfiche is not a user friendly product. It's quite complicated to use. Once in a while, Laserfiche will have an error message and we are never able to correct the issue ourselves. It's difficult to make changes and it's easy to make mistakes which can be a total disaster. Laserfiche is not made for the average person to use and make simple changes. If something goes wrong we always have to call technical support. Laserfiche has many features that we are not utilizing because they are not easy to understand. Also, there are few tech support people who know how to fix Laserfiche.

Recommendations to others considering the product

It's a great product if you need software that can scan and file documents. Laserfiche is great when it works properly, it's difficult when it's not working.

What business problems are you solving with the product? What benefits have you realized?

Laserfiche has made it possible for our employees to access any document quickly and easily. It's easy to do research and we can share documents with everyone in the office. The benefits are saving paper, and the ability to access any document quickly without having to dig through a filing cabinet for a document. It's separated and scanned into the appropriate folder. We are also saving time, money and energy.

What Enterprise Content Management (ECM) solution do you use?

Thanks for letting us know!
Laserfiche review by <span>Bill B.</span>
Bill B.
Validated Reviewer
Verified Current User
Organic
Reviewed On

It isn't the product, its the support that kills this.

What do you like best?

When the software works it does what it is supposed to.

What do you dislike?

Support is horrible. You can spend days trying to fix a reasonable small issue. They base the fingerprint on hardware. So if you update/change your NIC card the software doesn't work. You will not get any help from them to deactivate and reactivate the product. I'm on my second day without any resolution in sight. They stop responding if you push them.

Recommendations to others considering the product

Without providing support this product is not worth it.

What business problems are you solving with the product? What benefits have you realized?

There is no business problem being solved when you can't get the software to work.

Laserfiche review by <span>Matthew S.</span>
Matthew S.
Validated Reviewer
Verified Current User
Organic
Reviewed On

Great product to automate your business processes

What do you like best?

Laserfiche is a very robust, agile, and easy-to-use enterprise content management system for optimizing business processes. We have worked implemented the solution to help organization of all sizes streamline processes to improve efficiencies within their organization. One of my favorite modules about Laserfiche is their Laserfiche Forms module, you have the ability to remove paper forms and route through a workflow to capture maximum benefits for an organization.

What do you dislike?

There is a few modules that do similar functions (Workflow module and Forms BPM) that can cause some confusion to end users when talking about the solution. The biggest challenge we have is line item capture utilizing Quick Fields.

What business problems are you solving with the product? What benefits have you realized?

We have implement the solution for Vacation Requests, Expense Receipts, New Hire, Human Resource Employee Files, Contract Management, Order Fulfillment, Accounting, and Student Records. In all cases, users have been able to retrieve information from the system fast without needing to find different documents (when you aren't sure of the name) or looking through file cabinets.

Laserfiche review by <span>Laura G.</span>
Laura G.
Validated Reviewer
Verified Current User
Organic
Reviewed On

Versatile Product and Easy for Users

What do you like best?

Laserfiche is a very robust system. We can modify all features to work for what our company needs. It is easy to use, and allows for exact matches items needed.

What do you dislike?

As an administrator, sometimes i come across an error that i would like more details on how to solve.

Recommendations to others considering the product

When considering Laserfiche, ensure you have every department present. Have department heads bring their biggest challenges, bring items they feel take a long time, not secure enough, or any other items they can think of. Ask question on if there are solutions to your issues. The more ideas you bring, the more you will find you can streamline.

What business problems are you solving with the product? What benefits have you realized?

We are a nationwide company, and have locations in many different locations. We need fast and accurate information, and cannot always have people in one location for training. Laserfiche allows us to all work in different locations, and end up with the say type of outcome that is expected.

As with every company, we also like to not do things over and over again. With Laserfiche, we can remove many manual processes, and repetitive steps.

Laserfiche review by <span>Ashot H.</span>
Ashot H.
Validated Reviewer
Verified Current User
Organic
Reviewed On

An ECM and So Much More

What do you like best?

I like how easy it is to customize Laserfiche to meet our needs. Any time we have a new process that we'd like to revamp and make simpler and automated, we always find a solution in Laserfiche. It may not be the solution we always go with, depending on the needs of our business, but there's always a solution built using the tools that Laserfiche provides that we can use for comparison.

What do you dislike?

Until recently, some of the different offerings seemed disconnected. Although they had some integration, the integration didn't go both ways. That was our only dislike, but they've fixed it with LF10. Nothing to complain about anymore!

Recommendations to others considering the product

If you're looking for an ECM system that can be molded to fit your needs, then Laserfiche is the way to go. Make sure to learn as much as you can about the system and teach your users before launching it, because there are many useful features that all users can benefit from if they know how to use.

What business problems are you solving with the product? What benefits have you realized?

We have been able to automate many of our account opening processes with Laserfiche. Processes that were heavily reliant on paper documents and manual submission of documentation to different people is now handled through Laserfiche. All of the alerts are controlled through the system and the time required for most processes has been cut down by as much as 75% in some cases. The benefits are plenty including: time savings by reducing processing time, cost savings by cutting down on paper use, and easier management of accounts by allowing all of our offices (which span 3 states) to see documents instantaneously.

Kate avatar
Kate from G2 Crowd

Learning about Laserfiche?

I can help.
* We monitor all Laserfiche reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. Validated reviews require the user to submit a screenshot of the product containing their user ID, in order to verify a user is an actual user of the product.