What do you like best?
The optional and forced modifiers make it easier to train staff on our menu variations. We're in between a quick serve and sit-down restaurant, so don't utilize the table layout. Catered events are much easier to create tabs without distracting the customers, while also providing a timeline of hourly sales to help examine scheduling needs.
What do you dislike?
Lavu's main tripping points come in two areas: (1) trying to be an all-encompassing business software, and (2) inefficient or rushed updating its software. Typically, this doesn't affect smaller mom-and-pops, but can be very frustrating for medium or large companies.
For example, available reports are sectioned into New and Version 1 (old). Often, we find that the New reports don't hold all of the information that a business truly needs, and have to resort to the Version 1 reports - which are also slightly incomplete. While the New Reports have snazzy charts to help visualize numbers, an expansion of the available Version 1 reports would have been more helpful. Exporting to Excel could then create the snazzy charts.
I've been in discussion with Lavu, and they've made a few staffing changes to address this. I hope to see good things on the horizon.
Recommendations to others considering the product
This is a good start. Don't look at it, right now, for inventory purposes, but instead for ease of customer use and categorizing your sales.
What business problems are you solving with the product? What benefits have you realized?
Having portability with our POS systems, where our registers aren't necessarily tied down, is a good thing. Likewise, the interface is easier for our less tech-savvy customers to adapt.
Having Lavu based off of Apple iPads allows us to use the registers for other features, as well: quick communications, offsite trouble-shooting, or enhanced customer service (directions, cocktail recipes, etc.).