What do you like best?
The Lavu product is a great fit for our restaurant/cafe. We offer a QSR style ordering mixed with restaurant food/service. That way we can mix those that just want a coffee and cake with customers who want a three course meal.
Lave service options allow for this flexibility and mean we could fit into our existing ways of working well. The additional add-ons (KDS pro, customer facing screens, etc) are also benefits.
Additional reassurance of having the local server (LLS) also means we are not worried about broadband issue, and the install of this was carried out by Lavu overnight remotely from US.
All together I have managed to self install Lavu and I am (nearly) happy with the product; over time this will move up to 10 stars I am sure!
What do you dislike?
It is early days, but initial network problems have affected some of the iPad based KDS screens leaving us with lost tickets during busy services. The restarting of the app had fixed this, but ideally we would have a robust system and not be worried.
This is due in part to us using Apple Airport products for our wireless, something endorsed by Lavu when we started but they seem to have gradually moved away from them over the years. If you are going to install fresh I would recommend getting external advice on establishing a robust, enterprise grade wireless network before laying Lavu over the top.
What business problems are you solving with the product? What benefits have you realized?
Flexibility of changing menu, ability to service customers throughout premises, ease of expansion.