LeadSquared CRM

(34)
4.6 out of 5 stars

LeadSquared is marketing and CRM software designed for small and medium businesses.

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Showing 34 LeadSquared CRM reviews
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LeadSquared CRM review by <span>Rohit N.</span>
Rohit N.
Validated Reviewer
Verified Current User
Organic
Reviewed On

Discovered a perfect solution for us!

What do you like best?

We were looking for a solution which would cater to our specific needs and solve the problems faced by our Telecalling team, Customer Support team, Business Development team and the Marketing team. Leadsquared is a perfect mix of everything that you can imagine. I'm currently using it and the efficiency of all the users have significantly increased.

What do you dislike?

There's not much to dislike. We were initially using Zoho and then moved to Leadsquared because of its exhaustive nature. Some more extra features in the Basic plan would not hurt them but benefit us a lot!

Recommendations to others considering the product

Do check out all the features as per your industry and talk to their Sales team in details before making the purchase. This product will definitely do wonders for us in the Education industry.

What business problems are you solving with the product? What benefits have you realized?

Like I mentioned, we were looking for a solution which would cater to our specific needs and solve the problems faced by our Telecalling team, Customer Support team, Business Development team and the Marketing team. Leadsquared is a perfect mix of everything that you can imagine. I'm currently using it and the efficiency of all the users have significantly increased. Since I'm the one using the Marketing automation I can vouch for its effectiveness and scope.

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LeadSquared CRM review by <span>Eric  S.</span>
Eric S.
Validated Reviewer
Verified Current User
Organic
Reviewed On

CRM to the mark

What do you like best?

Whatever I expected from CRM, I found all possible solution from Leadsquared CRM that too value for money.

implementation side 100% satisfied...

immediate action to any queries from the support team.

Felt like dealing with any international company. truly professional.

What do you dislike?

So far no any dislikes, but It is only 60 days I have started using fulfledged, Will be very early to comment on it.

Recommendations to others considering the product

Go for it

What business problems are you solving with the product? What benefits have you realized?

Beaing realestate company we got leads from many sources online and offline. I have been able to create all my leads at 1 place with proffessional welcome sms & Email. also do auto distribuion of leads as per per reset criteria's.

I can analise which of my campaigns are giving best results.

What CRM solution do you use?

Thanks for letting us know!
LeadSquared CRM review by <span>Sanju Mathew G.</span>
Sanju Mathew G.
Validated Reviewer
Verified Current User
Organic
Reviewed On

A highly effective CRM and automation solution with an efficient team to support

What do you like best?

Economical but effective solution for Small and Medium enterprises and customized, personal support provided by their Customer Success team who make sure they go the extra mile to provide the service which the client needs. The solution is not too hard to be trained on which makes adoption at call centres easier.

What do you dislike?

Some financial services basic requirements had to be developed later which resulted in us working with some stop-gap solutions.

Recommendations to others considering the product

Extremely good solution for small and medium sized companies and teams.

What business problems are you solving with the product? What benefits have you realized?

Proper Lead and Sales Attribution, Business Reporting, Sales force automation and Drip campaigns.

LeadSquared CRM review by <span>Kapil A.</span>
Kapil A.
Validated Reviewer
Organic
Reviewed On

No other tool provides these many matured automation features in this price range

What do you like best?

Leadsquared provides best of the automation features at a very reasonable price range. Specially they have recently launched an automation feature which was long awaited and zapier integration which helps you integrate with most of the apps available in the market. The best thing about leadsqured is it's very easy to setup and hardly takes 2 days to get up and running.

What do you dislike?

Few of the features are still in the product roadmap and will be released soon. For example filters where "was not sent email" "Many opportunities linked with one account tracking" and "Bookmarking in automation". These are few of the features because of that it may little extra time to setup campaigns but still can be worked out with other hacks. Product team is very responsive and they did mention that these are the features are in the pipeline and should be released soon.

What business problems are you solving with the product? What benefits have you realized?

We are using leadsquared for automation our complete sales and markeitng funnel. And the tool does it very efficiently.

LeadSquared CRM review by <span>Mangesh D.</span>
Mangesh D.
Validated Reviewer
Organic
Reviewed On

Perfect sales and CRM solution for Startups

What do you like best?

StoreMore is an old customer for LeadSqaured and actually have seen this evolving. From day one the product is very stable and remains the same as and when they added more feature. The support is top-notch. Most importantly its UX is simple and features are very easy to understand. You can easily customize the default options to your needs. From technical aspect the documentation and help articles are really helpful. Today I think all important 3rd party plugins are in-build, like cloud telephony connector, because of which the team does all the daily task and jobs right from their leadsquared account and not required to login to any other portal. There APIs allows further integrations with your product seamlessly.

What do you dislike?

In initial days(almost 3 years back) there where some key plugins missing from the product, like facebook ads integration, without which we had to make extra effort. We struggled a lot that time. But now many 3rd party plugins added and no issues so far.

Also if you submit a custom requirement as per your business model (we being at there basic plan), they will warmly accept it as a suggestion and help you find an alternate way in the existing system for time being. And they might include what you need in future releases but not immediately. If you need it asap, you have no option but to wait or custom build using there APIs. I guess even for enterprise customers, it might take them time to roll out custom requirements as there product is huge now.

There is a good scope of improvement in reports.

Recommendations to others considering the product

Before deciding that this product doesn't meet your requirement, do have a call with there team. Most of the times its there and a new user might just not be good with customization. There team is really helpful and might suggest you better ways of doing things with proper reasons.

What business problems are you solving with the product? What benefits have you realized?

We run marketing ad campaigns on various social media platforms life FB and google. Also landing pages hosted on the CRM. Leads from various platforms accumulates on CRM realtime and agents start following up with the prospects. For us, many a time, converting prospect to customer takes time. This is where LS allows us to easily follow up with them regularly manually or automatically with emails and SMSs. After they become customer, constant contact with them time to time and knowing there history becomes of importance. Also segregating customers based on various conditions(custom audience) help us send emails and SMS more precisely.

Our agent make and receive phone calls right from LS as it is connected to our cloud telephony provider. Lead history details including call recordings are of great help.

Benefits: When your agents does all there activities from one portal, including figuring out every possible lead history, the agents efficiency and satisfaction becomes very high. And that ultimately leads to satisfied leads and customers.

LeadSquared CRM review by <span>Gaurav W.</span>
Gaurav W.
Validated Reviewer
Verified Current User
Organic
Reviewed On

Complete CRM and Marketing Automation solution

What do you like best?

They have almost all features covered. There are a very few companies which will provide with all the features in a single product. Best part is the ease of use.

What do you dislike?

I feel there is scope to improve the reports section. It not very customized according to requirements. There should also be a publisher dashboard which will help him see how his leads are performing. Also, the UI can be improved.

What business problems are you solving with the product? What benefits have you realized?

Integration of leads from various sources like call center, landing pages, walk ins etc. on a single platform. Lead nurturing through marketing automation.

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