What do you like best?
The ease of organizing documents, phone calls, and notes in Legal Files makes this an excellent case management program. It's also highly customizable so you can add different document types and case statuses unique to your organization. Being able to drag and drop documents into using a convenient desktop app is also nice. As a supervisor, it's easy to keep tabs on what the attorneys and advocates I supervise are doing by going into their files to see their most recent case updates through the chronologically organized "communications and activities" function.
What do you dislike?
It's not Mac compatible so I have to drag my work laptop home when it would be nice to connect to the remote server and use my home computer for quick projects. When saving emails and their attachments, you can't "sort" the document by type the way you can if you add it directly through the drag-and-drop icon so you have to go back and sort it into the type of document (or wind up with every attachment being sorted into "unclassified" document type).
Recommendations to others considering the product
Admittedly, I have no idea how much Legal Files costs since that is the purview of IT and our executive management; however, as a case handler and supervisor it makes managing my cases and supervising the case work of others incredibly easy. Even employees who or aren't particularly tech savvy have been able to pick it up after not too long. It could be more intuitive but it's certainly not hard to use so long as you have a minimum computer literacy.
What business problems are you solving with the product? What benefits have you realized?
When I first joined my nonprofit, we were using paper files. With the switch to a team management with remote supervision, Legal Files has both enabled us to get rid of tons of paper and switch to searchable online files, it also enables remote supervision.