What do you like best?
Lessonly has an incredibly intuitive interface, and building lessons is a breeze. We primarily use it to onboard new sales and support agents, and the response we've received at having interactive lessons has been very positive. Our agents actually enjoy taking time for training now!
It's also been a lifesaver in our ability to track who's done which training, and how they're doing. WIth their new analytics we can even spot trends, which helps us pinpoint where our training materials could be improved.
What do you dislike?
We'd really like to have a view where we can see at a glance what lessons are included in which group learning libraries. Also, bulk functions - like tagging, adding to learning libraries, etc. That would be a huge time saver.
Lastly, since I'm moving our content creation team over to structured authoring, the ability to include structured content in lessons would be really helpful. Our CCMS is Paligo, and when they release their API, having an integration to bring in structured content would save us a lot of time.
Recommendations to others considering the product
While the UI is super intuitive and the learning curve very easy with Lessonly, you'll still need to focus on how to create effective content - Lessonly is great about providing lots of resources on the most effective ways to structure information in lessons, and their experience managers help you plan your initial roll out, so there is plenty of guidance when you get started to ensure your rollout is successful.
My recommendation is to make sure that the person(s) in charge of developing learning content at your company are passionate about creating usable and interesting content, and they are excited to learn about how people learn and what makes a lesson effective.
What business problems are you solving with the product? What benefits have you realized?
first and foremost our onboarding of new agents has been much more successful. We've reduced the time it takes from hire to our agents being fully integrated into their teams by 3 months. The time it takes us to train on new features and integrations has also been reduced significantly.
Ensuring all information is disseminated to all stakeholders is now as easy as checking the lesson overview - no more reaching out to team managers and leads to see who needs training - it's all right there.
It's also given us an easier avenue to collect feedback on how effective our agents think the training is. If there is a confusing passage, or a concept requires further explanation, we know immediately.