LevelUp

(15)
4.2 out of 5 stars

Enable customers to pay with their phones at your store locations. Leverage LevelUp's already-built POS integrations for free to enable a seamlessly integrated payment workflow. Reward your users when they achieve goals in your app by sending them LevelUp Credit for specific merchants.

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Showing 15 LevelUp reviews
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LevelUp review by User in Marketing and Advertising
User in Marketing and Advertising
Validated Reviewer
Review Source

"Great Concept, Vendors Need More Education "

What do you like best?

I really like the idea of have an easy way to pay with my mobile phone, while also earning rewards and receiving perks for being loyal to different vendors and retailers.

What do you dislike?

Even though the concept is great, for the brief time I used this app, I did not feel like it was widely accepted by the vendors. For example, I would show up with the app and the cashier would get flustered and have no idea how to use the app for my order or apply any discounts I was promised. It's important that all staff members are trained when any new technology is integrated and I do not feel like LevelUp provided an easy training system for retailers.

What business problems are you solving with the product? What benefits have you realized?

LevelUp definitely encourages customer loyalty because it can offer rewards and perks for being a repeat customers. It provides an easy way to pay through mobile, but the store employees need to understand how to properly use it in order for it to be effective.

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LevelUp review by User in Writing and Editing
User in Writing and Editing
Validated Reviewer
Review Source

"Overall, we have success with using this software at my workplace."

What do you like best?

The best part about using the LevelUp system for our business is that it offers an easy way for our customers to pay without having to use cash or a card. It also allows them to easily and discreetly leave a tip for the employees behind the counter. As for employees, it makes keeping track of LevelUp sales and tips simple.

What do you dislike?

As with any technology, there are glitches. At times it may stop working for seemingly no reason. Also, if the internet is down or slow, LevelUp may not work at all. This is inconvenient and results in lost business when a customer comes in and only has their phone to use as payment (LevelUp App). The reader/camera on the front sometimes has trouble picking up the QVC code on the smartphone.

Recommendations to others considering the product

Train employees well on usage and basic troubleshooting issues.

What business problems are you solving with the product? What benefits have you realized?

Our customer loyalty program and payments are not left up to chance. An employee can not just chose to give someone extra "punches" on a card or not charge them for a product. It also saves customers the hassle of carrying cash. It saves us and the customer both credit card transaction fees.

What Gamification solution do you use?

Thanks for letting us know!
LevelUp review by User in Real Estate
User in Real Estate
Validated Reviewer
Verified Current User
Review Source

"User Friendly and Updated Software "

What do you like best?

That the software remembers orders, bills me once a month and that several different restaurants use it. Also that is shows where the restaurants are around me - this makes ordering ahead very easy and quick

What do you dislike?

So many options on menu, extra stuff that I don't care about such as digital gift card, news, etc

What business problems are you solving with the product? What benefits have you realized?

As a user, it makes ordering quick and easy

LevelUp review by <span>Ellie W.</span>
Ellie W.
Validated Reviewer
Review Source

"Easy way to make payments"

What do you like best?

I love that I can just pay for services with my phone. There are often incentives for using LevelUp that involve cash back through the vendor which is great. I also like that it tracks my spending each month in total and at each vender. Great product.

What do you dislike?

I wish more places used this program and that there was one app instead of one for each vender. It would be great to streamline with one app for all the venders.

Recommendations to others considering the product

Great product and incentives users via cash back programs.

What business problems are you solving with the product? What benefits have you realized?

Great way to pay for things without having to take my wallet with me.

LevelUp review by User in Computer Software
User in Computer Software
Validated Reviewer
Verified Current User
Review Source

"Good"

What do you like best?

Clean website design. Easy to sign up, start and navigate.

What do you dislike?

It's a less known option and in this kind of business, established and good reputation is important. Few people would dare to try the less popular things. I am not aware of any business nearby that are using it, which is why I am unlikely to use it at this point. Some competitors have demo videos on the website to get users started.

Recommendations to others considering the product

There is no clear differentiation for LevelUp to stand out from the herd. It's also not clear how strong its network and its security are.

What business problems are you solving with the product? What benefits have you realized?

Easy transaction for both business owners and customers. Easy money management for business owners.

LevelUp review by <span>Ken S.</span>
Ken S.
Validated Reviewer
Review Source

"The Next Level of Mobile Payment and Rewards!"

What do you like best?

LevelUP has the most modern and intuitive UI in the market for mobile payment and rewards available. Their ease of use is like nothing else in the market.

What do you dislike?

The only dislike that I could possibly have with LevelUP is that they are not as widely known as some of the other mobile pay providers. This can sometimes create a certain level of unfamiliarity with the customer and therefore some hesitation during the purchase process.

Recommendations to others considering the product

We highly recommend that you take full advantage of LevelUP's open development platform. It will allow you to give your customers a seamless experience between your Brick and Mortar store, your website and your mobile application.

What business problems are you solving with the product? What benefits have you realized?

Our customers are on the move and therefore we needed a way to be on the move with them. LevelUP has allowed us to step into the current times by offering our customers a convenient and easy way to purchase our goods and services as well as reward them for their continued loyalty.

LevelUp review by User in Internet
User in Internet
Validated Reviewer
Verified Current User
Review Source

"I wish all restaurants accepted LevelUp."

What do you like best?

I like that I don't have to carry around my wallet and just use my phone. It's nice that there is no barrier to payment as my old phone seems to have problems with NFC sometimes.

What do you dislike?

I don't like that there is no 2 factor authentication. This needs to be implemented asap since it has my credit card attached to it! I also wish that more places accepted LevelUp. I would like it if they gave more rewards for places that I frequent.

What business problems are you solving with the product? What benefits have you realized?

I am hoping to minimize the need to carry around a wallet. It's hard to fully realize this when not all merchants are on board with mobile payments.

LevelUp review by User in Internet
User in Internet
Validated Reviewer
Verified Current User
Review Source

"big time user --- "

What do you like best?

i am a personal user of level up and have been to at least 25-50 of the chicago locations...i love everything about it, i find new places to go and love the rewards.

What do you dislike?

unfortunately, very frequently the machines don't work or they claim they dont work.....customer service is great however and they will give me credit when these situations occur.

Recommendations to others considering the product

be prepared for a few hiccups but its a great platform.

What business problems are you solving with the product? What benefits have you realized?

personally - im saving money! and im finding about and learning about new places.

LevelUp review by User in Marketing and Advertising
User in Marketing and Advertising
Validated Reviewer
Verified Current User
Review Source

"Great if you live in Boston"

What do you like best?

So easy for POS transactions. Great rewards from partner vendors.

What do you dislike?

I have only ever seen LevelUp in Boston. The great thing is you can find it at a TON of places in Boston, but outside of their geography you're out of luck. I have yet to see LevelUp in the wild elsewhere.

Recommendations to others considering the product

On the consumer side - I don't see any reason for people to consider using LevelUp unless they live in Boston.

What business problems are you solving with the product? What benefits have you realized?

Easy, fast transactions at busy restaurants. Never having to remember to carry loyalty cards.

LevelUp review by User in Higher Education
User in Higher Education
Validated Reviewer
Verified Current User
Review Source

"Well-rounded payment system, requires more vendor implementation"

What do you like best?

Allows for digital loyalty cards/rewards for multiple places through a single app. Receive points per transaction which are then used as $ off future purchases. Can use printed version of QR code as well if you don't have your phone.

What do you dislike?

Too few merchants accept it, especially outside major cities. Usually, it's only small business that accept Level Up.

Recommendations to others considering the product

Free to join!

What business problems are you solving with the product? What benefits have you realized?

Rewarding customers for frequent visits. Increases my desire to return the place since I am receiving loyalty rewards for future purchases.

LevelUp review by User in Marketing and Advertising
User in Marketing and Advertising
Validated Reviewer
Verified Current User
Review Source

"Levelup Review"

What do you like best?

The ease of payment via mobile allows me to build loyalty at various locations.

What do you dislike?

Many retail locations require their own app

What business problems are you solving with the product? What benefits have you realized?

You have a database of customers you can communicate with.

LevelUp review by Consultant in Information Technology and Services
Consultant in Information Technology and Services
Validated Reviewer
Review Source

"Best platform for most restaurants. "

What do you like best?

Comes with all the most important features right out of the box. Payment, GPS, Notifications, all in a slick UI.

What do you dislike?

Nothing major. I can see a huge chain wanting more customization, but the built in features suit our needs perfectly.

What business problems are you solving with the product? What benefits have you realized?

Rather than developing an app from scratch, we worked with LevelUp as a plug and play provider. Initial rollout was not too cumbersome, and now maintenance is straightforward.

LevelUp review by <span>Stuart F.</span>
Stuart F.
Validated Reviewer
Review Source

"An evolving and useful tool"

What do you like best?

POS integration. Most start-ups in the location-based loyalty space don't have POS integration due to the prohibitive cost and complicated logistics of a roll out. However, LevelUp has a superb interface and system - I look forward to seeing where they go next.

What do you dislike?

This tool has grown significantly in Boston/New England but doesn't have much of a national profile. This makes sense as they are likely working out the bugs in a regional setting rather then a national one. You still have access to the mobile app - but it's not as complete without the POS functionality.

Recommendations to others considering the product

Great POS & loyalty system for the New England area.

What business problems are you solving with the product? What benefits have you realized?

Want to build a grassroots loyalty marketing program? Look no further.

LevelUp review by User in Public Relations and Communications
User in Public Relations and Communications
Validated Reviewer
Review Source

"Payment + loyalty, all in one package"

What do you like best?

I really like the fact that LevelUp combines payment and loyalty functionality in one interface. It's very convenient

What do you dislike?

My only dislike with LevelUp is the fact that it's not everywhere yet. I wish more vendors in more locations + markets used this.

Recommendations to others considering the product

You just have to get over the fact that you're giving your CC # to a third-party vendor, but this is no different than storing your info in an Amazon or Google account. If there's a local vendor you like that uses LevelUp, don't hesitate - download it!

What business problems are you solving with the product? What benefits have you realized?

As a consumer, I like to be able to pay for my purchases, and "punch" my loyalty card without having to carry around an extra card. LevelUp lets me do this, and it's quite seamless.

LevelUp review by Consultant in Financial Services
Consultant in Financial Services
Validated Reviewer
Review Source

"Great product "

What do you like best?

Easy to use and efficient. Easier than others I tried

What do you dislike?

It is a little pricey, but not outrageous for what you get

What business problems are you solving with the product? What benefits have you realized?

Life cycle management

Kate from G2 Crowd

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