What do you like best?
I like that everything is in one place- billing, contact information, case notes, document upload into the cloud.
What do you dislike?
There's no function to create a schedule chain for calendaring events like they have in TimeMatters.
Recommendations to others considering the product
This is billed monthly, which is nice. I prefer using their TimeMatters product, but that is charged by license; so this may work better for you if you want to pay on a monthly basis.
What business problems are you solving with the product? What benefits have you realized?
Keeping track of billable hours.