What do you like best?
It is a fairly intuitive software. Our users who spend a good amount of time in the system are able to navigate quite easily. We also train new employees with the system, and they do see the ease in the system once they are shown.
Their Customer Support team is quick to respond to questions, even if the answer isn't what you always want.
What do you dislike?
We are not able to use IMO or Mobile because it does not meet our security requirements. When we reached out to InterAction about upgrading their system so we could use those features, they said no.
I wish we could also see more into our pipeline by allowing people to change the column labels for their opportunity dashboards.
We would also like for our users to use the Reminders feature. Unfortunately, reminders that you set are only visible to you, and we would like them to be visible to everyone.
Recommendations to others considering the product
they need to invest more money in their product to make it more user friendly.
What business problems are you solving with the product? What benefits have you realized?
there is a lot of work that goes into 'solving problems' by using interaction. I wish that we had dashboarding capabilities so that our users could run their own reports more easily. If they could actually create their own column reports, it would save the admin a lot of time.