What do you like best?
The system is incredibly powerful and flexible, if you have a business process it is unlikely that you wont be able to use VF to streamline the efforts needed to complete the task. VF development is reasonably simple to pick up.
What do you dislike?
I`m not entirely sure that the product moves with the times, I appreciate that technology changes can be rapid, but, for example, docx remains an issue for many users (templates)
I think the product is moving in the right direction, but has stagnated over time and is playing catch up
Recommendations to others considering the product
It is probably still the best solution out there, but the feeling remains that if someone gets this area "right" they will clean up in the market. It wont be especially popular with your users, but if implemented well the business will reap the benefits a case management system can bring
What business problems are you solving with the product? What benefits have you realized?
Risk and management of Risk