What do you like best?
We enjoy the workflow features of Perceptive Content. We have clients at three universities comprising Undergraduate & Graduate Admissions, as well as Student Records. We designed pretty complicated business process flows in the backend of the software, but to the user, these appear very simple. Perceptive Content is very simple for the end users to use and utilize advanced features like workflow, digital signatures, and annotations.
Our system also integrates with PeopleSoft. We routinely receive data from our PeopleSoft system and pass data back to it. Perceptive Content makes integration easy with its Web Service options. With some development expertise you can very easily integrate via SOAP and their RESTful API to your business systems.
What do you dislike?
Over the past several years Perceptive has acquired multiple companies and software technologies. This has presented challenges for both the end users and the company itself. Perceptive really needs to slow down their release cycles and focus more on integrating the technologies into the core product. Having to grapple with multiple brands, technologies, license structures is really difficult for both an administrator and an executive level. We have slowed down our purchasing because we aren't necessarily sure about how long a product would be around in the perceptive portfolio. While we really like the core technology, the quick pace of release along with a lack of integration of acquisitions into the main product leaves us apprehensive about the future.
Recommendations to others considering the product
Have Perceptive in for an RFP. If they are chosen do try and negotiate favorable terms and pricing. Utilize your IN HOUSE expertise as much as possible or feasible, you will have a better outcome when you understand the product rather than relying on professional services who are in one day and gone the next.
What business problems are you solving with the product? What benefits have you realized?
Our problems are twofold, the first of these being business process optimizations. Our processes are paper intensive and spanning multiple users within the office. To solve this we developed a workflow using Perceptive Content, coupled with their task features. This allows us to perform automated actions based on user selections as well as track how long a document remains in an incomplete state in the process. To that end we have created a workflow where documents and requirements are accumulated accurately and quickly and routed to the appropriate people within the office for review and approval.
The second problem is to organize and retain the appropriate documents for admission applicants (in our case). Often we found that students might submit documentation, however the office might have misplaced these items. This caused unnecessary delays in the process and did not always lead to a good customer service experience. Utilizing Perceptive Content to organize documents has proved to be a great tool for our customers. Student documents are organized into an appropriate folder, all subsequent documents submitted are then placed into a folder and we are able to find these documents quite easily by way of searches. In addition, because each document has a creation time/date we are able to retain and dispose of documents as dictated by our universities retention schedule. This has brought us into better compliance with our universities retention policies and helps to eliminate any risk we might incur due to accumulation of documentation we do not need.