Lexmark Enterprise Software (formerly Perceptive)

(21)
4.0 out of 5 stars

Lexmark Enterprise Software builds process and content management software that closes the information gaps that exist throughout every organization.

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Lexmark review by <span>James H.</span>
James H.
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Invitation from G2 Crowd
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A top-tier enterprise content management platform

What do you like best?

What I like best about ImageNow is the incredible amount of flexibility that it affords our organization. Due to the ease in which it allows us to develop customized workflows, I'm always confident that I can design and build a solution that meets the needs of practically any business challenge thrown at us.

In addition, it's abundantly clear that Perceptive / Lexmark truly understands the needs of modern day business by the plethora of options and configurations that it makes available. I truly feel that no matter how complicated a process may seem, it can be accommodated (and vastly improved) by the product.

What do you dislike?

There are many intricate pieces that work in conjunction to form the ImageNow product and there are a number of services and options that are somewhat vague in their functionality. Context-sensitive help within the application would go a really long way in helping administrators understand all available functionality.

What business problems are you solving with the product? What benefits have you realized?

We utilize ImageNow to solve a number of business challenges across the enterprise. The most high profile use is for the capture and indexing of scanned medical records, faxed physician referrals, and imported data from legacy applications. In addition, we use ImageNow on the ERP side of the organization to process invoices, expenses, check requests, employee records & documentation, etc.

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Lexmark review by <span>Valerie L.</span>
Valerie L.
Validated Reviewer
Verified Current User
Organic
Reviewed On

Useful for scanning HR employee records

What do you like best?

I like that I was able to figure out how to use the product without a tutorial. It replaced our old system (can't recall the name) and is far superior. It uploads documents quickly and accurately.

What do you dislike?

When a sheet gets hung up in the scanner and I retrieve it sometimes the app won't recognize that I've resolved the issue and I have to restart it to be able to move forward.

Recommendations to others considering the product

I would definitely give it a shot!

What business problems are you solving with the product? What benefits have you realized?

It enables me to get my work done quickly.

What Enterprise Content Management (ECM) solution do you use?

Thanks for letting us know!
Lexmark review by <span>Jordan Reed H.</span>
Jordan Reed H.
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Verified Current User
Organic
Reviewed On

ImageNow/Perceptive Content

What do you like best?

ImageNow is an easy way to route documents through to other departments to quickly and efficiently complete a task.

What do you dislike?

ImageNow can sometimes freezer up when trying to print a document, but I think that is an internal error.

What business problems are you solving with the product? What benefits have you realized?

It makes it much easier for me to pay bills and process new vendors into the system with minimal conflict.

Lexmark review by <span>Shaifali G.</span>
Shaifali G.
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Invitation from G2 Crowd
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LES- end-to-end management

What do you like best?

It provides end-to-end solution for data management and providing that data whenever needed in smart representable way, as if it is smart enough to know which data is to show when.

With this software it is easy to keep track of all micro data necessary for today's business management where micro management is not possible without this tool.

What do you dislike?

Its data capturing and data retrieving speed is sometimes create a problem in case of big data management.

Recommendations to others considering the product

It is a very good smart data management software and its ease to use without very much knowledge makes it tempting for naive.

What business problems are you solving with the product? What benefits have you realized?

- Saving valuable information has got easier and as it is web based, it is easy to handle with mobile as well, on just one click.

Lexmark review by User in Pharmaceuticals
User in Pharmaceuticals
Validated Reviewer
Invitation from G2 Crowd
Reviewed On

Lexmark Enterprise Software - review

What do you like best?

This software is capable of handling content from a wide variety of sources - including Email, Document scans, and electronic forms. It's also capable of integrating into other software used at my work place such as JD Edwards and SAP.

What do you dislike?

Setting up this software with other software I use was somewhat problematic and required the assistance of my IT department to be get it up and running correctly. I do not recommend this software for users who do not consider themselves technologically savvy if they plan to use it with other software.

Recommendations to others considering the product

Consider purchasing this software if you intend to integrate it into other software already being used and you have IT support capable of troubleshooting any issues.

What business problems are you solving with the product? What benefits have you realized?

Integration with existing software was extremely beneficial in being able to control documents in a secure manner, especially documents that required electronic signatures from multiple users. The control system allows an audit trail when any controlled documents are updated to new revisions.

Lexmark review by <span>Christopher M.</span>
Christopher M.
Validated Reviewer
Verified Current User
Invitation from G2 Crowd
Reviewed On

Enterprise Content Management, Enterprise Process Automation

What do you like best?

We enjoy the workflow features of Perceptive Content. We have clients at three universities comprising Undergraduate & Graduate Admissions, as well as Student Records. We designed pretty complicated business process flows in the backend of the software, but to the user, these appear very simple. Perceptive Content is very simple for the end users to use and utilize advanced features like workflow, digital signatures, and annotations.

Our system also integrates with PeopleSoft. We routinely receive data from our PeopleSoft system and pass data back to it. Perceptive Content makes integration easy with its Web Service options. With some development expertise you can very easily integrate via SOAP and their RESTful API to your business systems.

What do you dislike?

Over the past several years Perceptive has acquired multiple companies and software technologies. This has presented challenges for both the end users and the company itself. Perceptive really needs to slow down their release cycles and focus more on integrating the technologies into the core product. Having to grapple with multiple brands, technologies, license structures is really difficult for both an administrator and an executive level. We have slowed down our purchasing because we aren't necessarily sure about how long a product would be around in the perceptive portfolio. While we really like the core technology, the quick pace of release along with a lack of integration of acquisitions into the main product leaves us apprehensive about the future.

Recommendations to others considering the product

Have Perceptive in for an RFP. If they are chosen do try and negotiate favorable terms and pricing. Utilize your IN HOUSE expertise as much as possible or feasible, you will have a better outcome when you understand the product rather than relying on professional services who are in one day and gone the next.

What business problems are you solving with the product? What benefits have you realized?

Our problems are twofold, the first of these being business process optimizations. Our processes are paper intensive and spanning multiple users within the office. To solve this we developed a workflow using Perceptive Content, coupled with their task features. This allows us to perform automated actions based on user selections as well as track how long a document remains in an incomplete state in the process. To that end we have created a workflow where documents and requirements are accumulated accurately and quickly and routed to the appropriate people within the office for review and approval.

The second problem is to organize and retain the appropriate documents for admission applicants (in our case). Often we found that students might submit documentation, however the office might have misplaced these items. This caused unnecessary delays in the process and did not always lead to a good customer service experience. Utilizing Perceptive Content to organize documents has proved to be a great tool for our customers. Student documents are organized into an appropriate folder, all subsequent documents submitted are then placed into a folder and we are able to find these documents quite easily by way of searches. In addition, because each document has a creation time/date we are able to retain and dispose of documents as dictated by our universities retention schedule. This has brought us into better compliance with our universities retention policies and helps to eliminate any risk we might incur due to accumulation of documentation we do not need.

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