Lexmark Enterprise Software (formerly Perceptive)

4.0
(21)

Lexmark Enterprise Software builds process and content management software that closes the information gaps that exist throughout every organization.

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Lexmark Enterprise Software (formerly Perceptive) Reviews

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Lexmark review by James H.
James H.
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Verified Current User
Review Source

"A top-tier enterprise content management platform"

What do you like best?

What I like best about ImageNow is the incredible amount of flexibility that it affords our organization. Due to the ease in which it allows us to develop customized workflows, I'm always confident that I can design and build a solution that meets the needs of practically any business challenge thrown at us.

In addition, it's abundantly clear that Perceptive / Lexmark truly understands the needs of modern day business by the plethora of options and configurations that it makes available. I truly feel that no matter how complicated a process may seem, it can be accommodated (and vastly improved) by the product.

What do you dislike?

There are many intricate pieces that work in conjunction to form the ImageNow product and there are a number of services and options that are somewhat vague in their functionality. Context-sensitive help within the application would go a really long way in helping administrators understand all available functionality.

What business problems are you solving with the product? What benefits have you realized?

We utilize ImageNow to solve a number of business challenges across the enterprise. The most high profile use is for the capture and indexing of scanned medical records, faxed physician referrals, and imported data from legacy applications. In addition, we use ImageNow on the ERP side of the organization to process invoices, expenses, check requests, employee records & documentation, etc.

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Lexmark review by Valerie L.
Valerie L.
Validated Reviewer
Verified Current User
Review Source

"Useful for scanning HR employee records"

What do you like best?

I like that I was able to figure out how to use the product without a tutorial. It replaced our old system (can't recall the name) and is far superior. It uploads documents quickly and accurately.

What do you dislike?

When a sheet gets hung up in the scanner and I retrieve it sometimes the app won't recognize that I've resolved the issue and I have to restart it to be able to move forward.

Recommendations to others considering the product

I would definitely give it a shot!

What business problems are you solving with the product? What benefits have you realized?

It enables me to get my work done quickly.

What Enterprise Content Management (ECM) solution do you use?

Thanks for letting us know!
Lexmark review by Jordan Reed H.
Jordan Reed H.
Validated Reviewer
Verified Current User
Review Source

"ImageNow/Perceptive Content"

What do you like best?

ImageNow is an easy way to route documents through to other departments to quickly and efficiently complete a task.

What do you dislike?

ImageNow can sometimes freezer up when trying to print a document, but I think that is an internal error.

What business problems are you solving with the product? What benefits have you realized?

It makes it much easier for me to pay bills and process new vendors into the system with minimal conflict.

Lexmark review by Shaifali G.
Shaifali G.
Validated Reviewer
Review Source

"LES- end-to-end management"

What do you like best?

It provides end-to-end solution for data management and providing that data whenever needed in smart representable way, as if it is smart enough to know which data is to show when.

With this software it is easy to keep track of all micro data necessary for today's business management where micro management is not possible without this tool.

What do you dislike?

Its data capturing and data retrieving speed is sometimes create a problem in case of big data management.

Recommendations to others considering the product

It is a very good smart data management software and its ease to use without very much knowledge makes it tempting for naive.

What business problems are you solving with the product? What benefits have you realized?

- Saving valuable information has got easier and as it is web based, it is easy to handle with mobile as well, on just one click.

Lexmark review by User in Pharmaceuticals
User in Pharmaceuticals
Validated Reviewer
Review Source

"Lexmark Enterprise Software - review"

What do you like best?

This software is capable of handling content from a wide variety of sources - including Email, Document scans, and electronic forms. It's also capable of integrating into other software used at my work place such as JD Edwards and SAP.

What do you dislike?

Setting up this software with other software I use was somewhat problematic and required the assistance of my IT department to be get it up and running correctly. I do not recommend this software for users who do not consider themselves technologically savvy if they plan to use it with other software.

Recommendations to others considering the product

Consider purchasing this software if you intend to integrate it into other software already being used and you have IT support capable of troubleshooting any issues.

What business problems are you solving with the product? What benefits have you realized?

Integration with existing software was extremely beneficial in being able to control documents in a secure manner, especially documents that required electronic signatures from multiple users. The control system allows an audit trail when any controlled documents are updated to new revisions.

Lexmark review by Christopher M.
Christopher M.
Validated Reviewer
Verified Current User
Review Source

"Enterprise Content Management, Enterprise Process Automation"

What do you like best?

We enjoy the workflow features of Perceptive Content. We have clients at three universities comprising Undergraduate & Graduate Admissions, as well as Student Records. We designed pretty complicated business process flows in the backend of the software, but to the user, these appear very simple. Perceptive Content is very simple for the end users to use and utilize advanced features like workflow, digital signatures, and annotations.

Our system also integrates with PeopleSoft. We routinely receive data from our PeopleSoft system and pass data back to it. Perceptive Content makes integration easy with its Web Service options. With some development expertise you can very easily integrate via SOAP and their RESTful API to your business systems.

What do you dislike?

Over the past several years Perceptive has acquired multiple companies and software technologies. This has presented challenges for both the end users and the company itself. Perceptive really needs to slow down their release cycles and focus more on integrating the technologies into the core product. Having to grapple with multiple brands, technologies, license structures is really difficult for both an administrator and an executive level. We have slowed down our purchasing because we aren't necessarily sure about how long a product would be around in the perceptive portfolio. While we really like the core technology, the quick pace of release along with a lack of integration of acquisitions into the main product leaves us apprehensive about the future.

Recommendations to others considering the product

Have Perceptive in for an RFP. If they are chosen do try and negotiate favorable terms and pricing. Utilize your IN HOUSE expertise as much as possible or feasible, you will have a better outcome when you understand the product rather than relying on professional services who are in one day and gone the next.

What business problems are you solving with the product? What benefits have you realized?

Our problems are twofold, the first of these being business process optimizations. Our processes are paper intensive and spanning multiple users within the office. To solve this we developed a workflow using Perceptive Content, coupled with their task features. This allows us to perform automated actions based on user selections as well as track how long a document remains in an incomplete state in the process. To that end we have created a workflow where documents and requirements are accumulated accurately and quickly and routed to the appropriate people within the office for review and approval.

The second problem is to organize and retain the appropriate documents for admission applicants (in our case). Often we found that students might submit documentation, however the office might have misplaced these items. This caused unnecessary delays in the process and did not always lead to a good customer service experience. Utilizing Perceptive Content to organize documents has proved to be a great tool for our customers. Student documents are organized into an appropriate folder, all subsequent documents submitted are then placed into a folder and we are able to find these documents quite easily by way of searches. In addition, because each document has a creation time/date we are able to retain and dispose of documents as dictated by our universities retention schedule. This has brought us into better compliance with our universities retention policies and helps to eliminate any risk we might incur due to accumulation of documentation we do not need.

Lexmark review by Administrator in Higher Education
Administrator in Higher Education
Validated Reviewer
Verified Current User
Review Source

"An affordable and easy-to-implementing software for small colleges"

What do you like best?

We are a SQL shop so the product NOLIJ from Perceptive Software fits into our shoes perfectly. We can maintain all tables and stored procedures via SQL syntax at the back end which is convenient for us.

What do you dislike?

This software is built using Java so the initial setup on each computer is consuming time. Besides, Oracle is constantly upgrading the version for Java so we need to confirm with the company each time to make sure we can allow the end users to update their Java; otherwise, the users will experience an incompatible issue with the newer version.

Recommendations to others considering the product

It's an affordable and adequate software for small colleges.

What business problems are you solving with the product? What benefits have you realized?

We utilize this software to allow offices to share documents electronically and save physical storage space. The counselors and faculty advisors can make instant decisions whenever and wherever they need to access the documents. It has greatly shortened the communication delay between offices and makes us a more eco-friendly college.

Lexmark review by Ryan S.
Ryan S.
Validated Reviewer
Verified Current User
Review Source

"A very user and admin friendly suite at a very competitive cost."

What do you like best?

The ease of use of the interface, the flexibility using java/vb scripts and the lower professional services and software costs.

Newer employees are able to learn the software more quickly thanks to the interface, increasing adoption.

The flexibility allows us to expand our use across the organization to include ERP, Clinical and ancillary services.

What do you dislike?

Occasionally the solutions and products are not as mature as competitors. You may be a beta tester for a new solution (although to their credit you usually get additional professional services hours for free). Additionally they have moved much of their support offshore, it is frustrating to deal with those tier 1 support prior to being referred

What business problems are you solving with the product? What benefits have you realized?

We are working to eliminate paper within our organization. On top of that goal we have been able to centralize tasks across the organization/region.

Lexmark review by Dustin M.
Dustin M.
Validated Reviewer
Review Source

"Perceptive ImageNow "

What do you like best?

Perceptive ImageNow (aka Content) is a great CMS for workflow management and process automation. With the right tricks, you can integrate with a variety of other business software and services thanks to iScripts (written in JavaScript) and the import client.

From an information security stand point the images are saved in a (from what I gather) proprietary way which prevents any would be intruders from easily accessing the data. However, the key fields are stored in an MS SQL database so data mining is easy as pie.

Perceptive support is very proactive and I never had trouble contacting them or resolving any issues with ImageNow. If not for the excellent product support I may have reviewed them a bit lower due to my experiences with eForms-- but they do stand by their products and help out clients quickly and effectively.

We did not use BI, Reports, or Brainware- however the demo for Brainware (if they haven't renamed it yet) made the technology seem very useful.

What do you dislike?

eForms have the potential to be a great feature-- however be warned they are run in Java and may not be the best solution for any internet forms as users will receive a security warning message due to recent security exploits with Java. For this reason, our company did not follow through with our eForms implementation and wound up eating the cost of the license. eForms also has a rather tedious development environment-- the form designer it was packaged with wasn't even finished when we received the module. The demo provided via a remote session was also very misleading. My worst experience with Perceptive was definitely eForms.

Licensing for additional modules is expensive for smaller companies! Every time I asked for a quote regarding a module the price was out of our budget. Some modules are based on usage, which does help, however some of them would benefit from tiered pricing.

Not a big deal really, but Perceptive seems to be unable to decide on a final name for any of their products. I remember they were trying to rename Perceptive ImageNow to Perceptive Content and it seemed to result in a fair amount of confusion during an Inspire conference.

Recommendations to others considering the product

Thoroughly test new modules before purchasing licenses-- the demo provided for eForms was misleading and Perceptive did not refund the license cost resulting in a large loss for our company.

What business problems are you solving with the product? What benefits have you realized?

We used Perceptive ImageNow for business process automation (AP, AR, HR) as well as for form submission/approval for various other departments. We also used it for our online application (forms were imported after being submitted) before our HR department moved to another system.

Lexmark review by Administrator in Hospital & Health Care
Administrator in Hospital & Health Care
Validated Reviewer
Review Source

"Scanning Made easy!"

What do you like best?

It was very easy to integrate our EPIC System with Lexmark - ImageNow. The software and support was very helpful during these rough times and the staff was always available to assist. We had numerous scanners pointing to various points along the way (HIM Scan folders/ PB Scan folders, card scans, etc.) and it was just very easy to configure and optimize.

What do you dislike?

occasionally, we would run into issues with the paths crossing (HIM going to PB and vice versa), however overall it was an easy fix. nothing really to dislike

Recommendations to others considering the product

very easy to use enabling end users to scan easily without much hassle

What business problems are you solving with the product? What benefits have you realized?

As of right now, the business problems that we are solving is how to get all the images that are scanned in via EPIC's EKG machines, sonos, etc. into the lexmark program. we have hundreds of scanning licenses, however they have certain limitations

Lexmark review by User in Insurance
User in Insurance
Validated Reviewer
Review Source

"Helps with Successful Customer interactions and engagements"

What do you like best?

What I like best is the amount of flexibility that it grants our organization. It allows us to develop customized workflows at ease-so I'm always confident that I can design and build a solution that meets the needs of any business challenge that presents itself.

What do you dislike?

There are many intricate pieces that work in conjunction to form the ImageNow product and there are a number of services and options that are somewhat vague in their functionality. Context-sensitive help within the application would go a really long way in helping administrators understand all available functionality.

What business problems are you solving with the product? What benefits have you realized?

We solve a great deal of business challenges across the board with ImageNow. Its helpful in capturing and indexing scanned in medical records, faxed PCP referrals, and imported data from legacy applications.

Lexmark review by Administrator in Transportation/Trucking/Railroad
Administrator in Transportation/Trucking/Railroad
Validated Reviewer
Verified Current User
Review Source

"Perceptive Software - ImageNow Review"

What do you like best?

We began using ImageNow from Perceptive for routing approval and storage of our AP invoices. we have since expanded the usage to include our driver qualifications department, journal entries, balance sheet reconciliations, capital expenditures approvals and much more. Our best liked feature is the workflow approvals but the retention policy manager runs a close second.

What do you dislike?

The biggest problem we have had is turnover in personnel handling our account. We have gone through several account managers and had some issues of personnel changes on projects that has caused some delays.

Recommendations to others considering the product

My recommendation if you are implementing Perceptive Software is to not be short sighted. Spend as much time as possible in mapping out your needs and processes. Doing this on the front end will be invaluable to your end solution. Some of our projects, we failed to really think through what we truly wanted and have had to go back and ask for additional changes and work to be done.

What business problems are you solving with the product? What benefits have you realized?

The biggest problem we have solved is moving from using emails for approvals which are difficult to track and ensure that all the proper people are included and no one is missed in the approval process. We have seen head count reduction in AP of 5 FTE's over the past 4 years. We have eliminated an FTE in our CER process as well. Most of our upper management like that they can go to 1 location to approve many of the items they are needing to approve. We are looking forward to moving to the next version and taking advantage of the enhanced mobile capabilities for approval routing of documents.

Lexmark review by David G.
David G.
Validated Reviewer
Verified Current User
Review Source

"Solid product"

What do you like best?

We've been using ImageNow for the past four years for our admissions and financial aid processes. It's eliminated the need to file paper and has introduced great efficiency into our operation through the use of workflow and custom iScripts to automate document import process and document movement through workflow.

What do you dislike?

Overall it's a very solid product, however Perceptive can be slow to fix product issues.

Recommendations to others considering the product

Software tends to be sold a la carte - be sure to ask what functionality you are getting for what you are paying for.

What business problems are you solving with the product? What benefits have you realized?

Document storage, automation of document filing and workflow. We saw a large increase in staff productivity.

Lexmark review by Andrew P.
Andrew P.
Validated Reviewer
Review Source

"Perceptive Software Ease of Integration"

What do you like best?

Perceptive Software has a fantastic platform that is easily extended to just about any other platform. As a longtime data architect, DBA and now CTO, I have had the opportunity to build integrations between in-house systems and the Perceptive platform; their API just works, no surprises, it just delivers.

What do you dislike?

Frankly, for the work that I did, there wasn't anything to dislike. From the points of contact to the products themselves, everything worked as expected and many times exceeded expectations.

Recommendations to others considering the product

I would absolutely recommend Perceptive Software to anyone in any industry. Their tech is unparalleled in many fields, their employees are very professional, very helpful and very knowledgable.

What business problems are you solving with the product? What benefits have you realized?

In every scenario we were able to join legacy systems to Perceptive for migration purposes, saving us a ton of time and outsourcing, true ROI.

Lexmark review by Administrator in Information Technology and Services
Administrator in Information Technology and Services
Validated Reviewer
Review Source
Business partner of the vendor or vendor's competitor, not included in G2 Crowd scores.

"ImageNow"

What do you like best?

The ease of configuration is remarkable - non-technical consultants can design workflows in minutes. The workflow designer gui is logical and systematic, regardless of how complex the workflow structure may be. I have also found that debugging is straight forward on concise.

What do you dislike?

The integration with some products can be tricky; while the majority of products' integration is simple with Window Walker technology, I have found two products that required custom iScripting. So, while not impossible it is more tedious than usual.

Recommendations to others considering the product

Look at your costs of implementation - because it is so simple to use on an admin level you are independant of the supplier/ vendor if you wish to build future solutions autonomously.

What business problems are you solving with the product? What benefits have you realized?

Document management and governance compliance projects - I have found that training the internal IT teams was easy and quick which meant that the customers weren't dependant on us for first line support or solution modifications. This also meant that implimentations were more successfull and user acceptance was high.

Lexmark review by Industry Analyst / Tech Writer in Hospital & Health Care
Industry Analyst / Tech Writer in Hospital & Health Care
Validated Reviewer
Verified Current User
Review Source

"Utilize ImageNow with Infor Lawson S3"

What do you like best?

Being able to print and have an email go into ImageNow linked to a Lawson screen is nice.

What do you dislike?

I do not care for the Viewpoint learnmode. Using Viewpoint requires the application screen for all users to be exactly the same. I much prefer to use IE, but when there are display fields on the Lawson screen, only Viewpoiont can be used.

What business problems are you solving with the product? What benefits have you realized?

The ImageNow setup we have in place has been setup for several years. At this point in time, I really cannot say what benefits this provides other than it is a place to save an image for quite a few documents so that paper copies are no longer needed.

Lexmark review by User in Higher Education
User in Higher Education
Validated Reviewer
Verified Current User
Review Source

"Perceptive (owned now by Hyland)"

What do you like best?

It works well with Peoplesoft and Blackbaud CRM

What do you dislike?

The way the screen scraper works with Blackbaud CRM

Recommendations to others considering the product

This is a good user friendly scanning product.

What business problems are you solving with the product? What benefits have you realized?

This is used to help our organization become more paperless.

Lexmark review by Administrator in Higher Education
Administrator in Higher Education
Validated Reviewer
Review Source

"ImageNow effectively enabled the transition to digital document managment"

What do you like best?

ImageNow allowed our team to digitize over 500,000 documents during a strategic streamlining of our paper-based document processes over a fairly short amount of time. We then used the digitized documents to enable a robust process for document retrieval. Overall, the effort to digitize was not only necessary but also extremely beneficial. We were able to introduce workflows to easily retrieve documents for business use and to also allow auditors to easily locate the right document and content.

What do you dislike?

The ImageNow workflow tool, while powerful, becomes a bit more difficult to manage with growing complexities. By the end of it, we created a spider web of connections between the various elements in the workflow package. It would be rather difficult to make changes to the workflow at this point and would probably be easier to start from scratch.

What business problems are you solving with the product? What benefits have you realized?

We were moving away from paper-based processes to digitized workflows. ImageNow enabled the transition in a fairly short amount of time. It required alot of manual labour but we managed to convert over 500,000 documents. It was easy to create new workflows to manage any new documents or content. The key for us was to enable easy management and retrieval of key documents.

Lexmark review by Administrator in Higher Education
Administrator in Higher Education
Validated Reviewer
Review Source

"Mixed feelings, but they're heading in the right directions"

What do you like best?

Software is full featured and integrates with high quality image processing and OCR modules.

What do you dislike?

Client software is heavy. Want it to be more of a platform versus having to do everything within the product suite. They do offer web services integration, but you pay per transaction for access to your own data.... really leaves a bad taste in ones mouth.

What business problems are you solving with the product? What benefits have you realized?

We've had a very impressive ROI through reclaiming square footage previously lost to file cabinets, streamlining business processes, reduction in postage use.

Increased customer service by having instant access to records, reduced amount of FTEs needed for administrative work allowing us to redirect their efforts to higher value tasks. Allowed department managers to discover bottlenecks in their processes and address them in real time.

Lexmark review by Administrator in Hospital & Health Care
Administrator in Hospital & Health Care
Validated Reviewer
Verified Current User
Review Source

"Review"

What do you like best?

The customer Support. They seem to be very responsive and know their product well.

What do you dislike?

The complexity of the system. The windows server seem to be fickle on server restart and the configuration file4s that must be pushed out to the end user profile often requires manual intervention.

What business problems are you solving with the product? What benefits have you realized?

Integration with out HIE system, automation of patient record creation and document input.

Lexmark review by Administrator in Information Technology and Services
Administrator in Information Technology and Services
Validated Reviewer
Verified Current User
Review Source

"Lots to learn "

What do you like best?

When it is setup correctly, there is no need to maintain or monitor

What do you dislike?

actions, scripts. Many times it is hard to modify the scripts actions without a strong Java background.

What business problems are you solving with the product? What benefits have you realized?

paperless

Lexmark review by User in Consumer Electronics
User in Consumer Electronics
Validated Reviewer
Review Source

"Lexmark review"

What do you like best?

very informative and easy to use software

What do you dislike?

there are some complicated features that could be simplified

What business problems are you solving with the product? What benefits have you realized?

customer expectations and company communications

Kate from G2 Crowd

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