What do you like best?
We have five locations across three states, as well as many remote workers. LifeSize offers a way for us to easily have all of our employees join video meetings together, regardless if there are 20 people together in a large conference room using a room system, or if it is a remote worker connecting via their smart phone or tablet.
Additionally, the LifeSize support team has been fantastic in working through optimizing our system over the years. They definitely have a more customer-focused approach than larger vendors or services such as Skype.
What do you dislike?
The chat functionality is still immature compared to competing group productivity platforms, such as Slack. Would really love to see LifeSize beef up those types of features to make it truly a single platform that can provide robust instant messaging (including rich text, images, etc.) and better notifications for desktop users in addition to the great video experience that LifeSize is known for.
Recommendations to others considering the product
If you work in small ad-hoc teams, LifeSize may be a little expensive or not offer the right balance of video-to-other collaboration-type communication features, such as robust chat and file sharing.
However, if you work in an environment with larger teams spread out that also need to connect with individuals wherever they might be, then LifeSize is a solid consideration. It offers relatively platform-agnostic high quality video meetings with screen sharing and recording as the standout features. Instant messaging is still immature compared to other platforms.
What business problems are you solving with the product? What benefits have you realized?
Because of the number of locations and remote workers that we have, LifeSize offers a common platform that allows teams of any sizes to connect with each other, and offers a fairly seamless experience for all. The larger, hardware-based room systems are also quite reliable, and are easy to use.