Lightspeed POS is a complete retail point of sale and inventory management tool that's easy to set up and even easier to use. It simplifies time-consuming tasks like inventory and employee management, so you can focus on taking care of your customers and growing your business.
There are so many different ways to search for information, that if you know how to search for what you're looking for, it's easy to jump right to it without having to filter through a ton of unnecessary information. I also like how quotes, orders, and invoices are linked and show who created them. It makes it easy to know what employee to track down if we have a question on the paperwork. I like how accessible information about Lightspeed is online. If I have a question about how to do something in Lightspeed, such as create a certain type of report, I can usually find the information extremely quickly just by googling it.
What do you dislike?
It seems like every time there is an update, something that previously worked no longer does. For example, after about every other update, it takes manually entered credit card payments just fine. The other every other time, it will crash the program every time you manually enter a card payment, so you have to force quit and reopen it. Batch printing statements also only works sporadically. Sometimes, even if we tell it to batch print, we have to manually hit the print button for each of our close to 60 statements.
Recommendations to others considering the product
Learn the tools in the tabs like how to create reports or export information. They save a lot of time!
(The only reason why I'm putting pricing as "n/a" is because I'm not the one who buys it, so I'm not sure what the pricing is or how it compares with other programs.)
What business problems are you solving with the product? What benefits have you realized?
The Accounts Receivable window is easy to view and organize, which helps us keep track of outstanding invoices and know who needs contacted so we can collect. Because we use it on the computers at the counter, as well as in the office, it makes it a nice, centralized program that everyone with access to the computers knows how to use.
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