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Lightspeed Retail

Lightspeed Retail

3.9
(90)

Make sales and manage your store, with integrated inventory management, customer management, on-demand reporting, and eCommerce.

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Lightspeed Retail Features

POS

Credit Card Payments

Processes credit card payments either within the platform or using an outside processing company.

88%
(Based on 14 reviews)

Barcode Scanning

Allows users to scan barcodes to obtain pricing and item information when checking out a customer.

89%
(Based on 18 reviews)

Hardware Integration

Allows users to connect the software with outside hardware such as cash drawers, credit card readers, barcode scanners, and more.

87%
(Based on 18 reviews)

Price Adjustments

Applies adjustments such as bulk discounts, sale discounts, buy one get one free or other offers to item prices during checkout.

88%
(Based on 18 reviews)

Receipts

Provides receipts to customers after their purchase by printing them, sending them via SMS or email, or provides the ability to refuse a receipt.

90%
(Based on 18 reviews)

Payments

Credit Card Payments

Accepts all forms of credit cards

79%
(Based on 38 reviews)

Partial Payments

Offers the option to pay a specific portion of the bill

79%
(Based on 36 reviews)

Split Payments

Allows to use multiple forms or combinations of payment types

78%
(Based on 39 reviews)

Discounts

Offers option to deduct money from a tab at a percentage or specific number

74%
(Based on 46 reviews)

Voided/Refunded Payments

Facilitates the cancellation and/or reimburse a payment

75%
(Based on 42 reviews)

Store Credit Allocation

Provides credit to the store instead of a reimbursement

74%
(Based on 35 reviews)

Tip Adjustments

Offers servers the power to adjust gratuity based on customer preference

n/a

Offline Payments

Takes payments without internet

68%
(Based on 16 reviews)

Multidevice Payment Acceptance

Takes payments on a PC, tablet, smart phone, or other mobile device

71%
(Based on 27 reviews)

Next Day Deposits

Transfers funds to a desired account the day after payment

76%
(Based on 10 reviews)

Marketing

Loyalty Programs

Provides customers with discounts or other rewards for being frequent patrons or attacts lapsed customers back with deals or coupons.

82%
(Based on 9 reviews)

Email Marketing

Uses email to send marketing material to customers such as coupons, special offers, and more.

93%
(Based on 8 reviews)

Employee Management

Employee Accounts

Provides servers or employees with personal accounts to login to the system

75%
(Based on 39 reviews)

Permissions

Ensures limited access based on employee accounts and assigned permissions

79%
(Based on 31 reviews)

Commission Tracking

Records sales performed by specific employees for proper commission allocation

63%
(Based on 16 reviews)

Tab Allocation

Assigns bills to the correct server and the ability to reassign if necessary

69%
(Based on 18 reviews)

Log/Shift Notes

Allows employees to record notes regarding customers interactions

72%
(Based on 26 reviews)

Staff Scheduling

Provides a tool to schedule employees' shifts

78%
(Based on 8 reviews)

Floor Plans

Assigns servers to specific seating areas or employees to sections of a store

n/a

Administration

Inventory Management

Tracks inventory in real time as purchases are made so users are aware of the need to restock.

91%
(Based on 19 reviews)

Employee Management

Schedules employees, tracks productivity, and allows for multiple user profiles.

85%
(Based on 15 reviews)

Reporting

Provides users with reporting on key data such as sales, inventory, revenue, and more.

87%
(Based on 19 reviews)

E-commerce Integration

Connects with an online store to either track inventory sold online or process online payments.

93%
(Based on 9 reviews)

Customer Management

Loyalty Membership

Provides regular customers with the option to join a store membership

52%
(Based on 21 reviews)

Customer Profiles

Tracks customer information for easier interactions with repeat customers

78%
(Based on 31 reviews)

Credit Card Filing

Stores credit card numbers locally for ease of interaction with customers

n/a

Inventory Management

Track Inventory

Keeps record of inventory in the system

81%
(Based on 46 reviews)

Inventory Notifications

Receives notifications when stock for a particular product is low or empty

76%
(Based on 37 reviews)

Product Organization

Easily organizes categories of products or items in the system

77%
(Based on 45 reviews)

Multilocation Inventory Tracking

Keeps record of inventory across multiple locations

66%
(Based on 25 reviews)

Integrations

Accounting Integrations

Easily integrates with accounting software

69%
(Based on 27 reviews)

Inventory Management Integrations

Easily integrates with inventory management software

71%
(Based on 27 reviews)

E-Commerce Integrations

Easily integrates with e-commerce software

66%
(Based on 29 reviews)

Analytics

Sales Tracking

Records sales for overall reporting and analytics

82%
(Based on 46 reviews)

Guest Counts

Tracks number of guests or customers

75%
(Based on 32 reviews)

End of Day Reports

Receives reports each day highlighting sales, inventory, number of customers, etc.

83%
(Based on 34 reviews)

Merchandising/Marketing

Promotions and Discounts

Contains features that allow administrators to set up promotions on site, provide time based discounts, and enter coupon codes.

67%
(Based on 11 reviews)

Recommendations / Personalization

Personalize the buyers experience by displaying the most relevant products to the consumer and increase conversions using past buyer behavior and merchant-driven rules. Tools may include such as cross-sell/up sell, promotions, recommendations, guided selling, etc

73%
(Based on 10 reviews)

Product Visualization

Ability to display and manage photos, 3D views, videos etc for each product

80%
(Based on 11 reviews)

Storefront Design Tools

Provides standard templates with an easy to use tool set to customize the templates to showcase the stores brand and optimize the users experience

78%
(Based on 11 reviews)

SEO

Provides tools to drive traffic to pages via organic search

80%
(Based on 11 reviews)

Product Reviews

Ability to display reviews and enable users to write reviews for each product. Integrations to review syndication software to include most recent reviews for products

73%
(Based on 9 reviews)

Abandoned Cart Tools

Provide tools to help convert abandoned carts into sales. Saves items in shopping cart if a users does not complete the purchase. Allows users to continue order process in a future session. Emails users to remind them they have items in their cart.

63%
(Based on 9 reviews)

Product Catalog

Intangible Products

Provides functionality specific to selling intangible products such as: Subscriptions, Trials, Perpetual Licencing, Downloads, Free Trials, etc.

82%
(Based on 6 reviews)

Product Search and Filtering

Provides rich user experience to find products on site through site wide search, faceted navigation, product filtering and sorting

75%
(Based on 12 reviews)

Configured Products

Ability to all users select options to configure the product or select product options. For example, color, size, etc.

75%
(Based on 12 reviews)

Content Management

Ability to add/update products, product pricing, product information and other content included on eCommerce site.

73%
(Based on 11 reviews)

Order Process

Cross-Channel Fulfillment

Contains distributed order management functionality so that an order can be fulfilled from a warehouse, a store, a vendor drop ship or an in store pick up.

66%
(Based on 7 reviews)

Inventory Management

Displays inventory levels of products in real time. Displays inventory by location if required.

79%
(Based on 10 reviews)

Returns / Refunds

Functionality to allow users to process returns/refunds either via self service or contacting customer service.

74%
(Based on 8 reviews)

Order Management

Contains tools that enable administrators to manage placed orders to ensure all customer orders are processed correctly and on time.

87%
(Based on 9 reviews)

Payment Processing

Supports required payment methods including credit card processing, purchase orders, paypal, etc. Contains appropriate fraud management functionality.

78%
(Based on 10 reviews)

Tax Display and Processing

Displays appropriate tax to user based on local laws. Contains functionality to process tax in back end systems. May integrate to 3rd Party tax solutions.

73%
(Based on 10 reviews)

Shipping Options

Functionality that allows users to select shipping options based on price and delivery time. May integrate to 3rd Party shipping/fulfillment companies.

72%
(Based on 10 reviews)

Checkout Process

Includes features that optimize user check out experience such as Shopping carts and Single Click Checkout, order summaries, receipts.

74%
(Based on 11 reviews)

Multi-Channel Support

B2B Features

Includes features that that are valuable to B2B transactions. For example partner management, contract pricing, invoicing, product entitlement, contract management etc.

Not enough data available

3rd-Party Store Integration

Integrates/Syncs your product catalog to major on line retailers such as Amazon, Ebay, etc. to make it easy to administer selling products via 3rd party channels

61%
(Based on 5 reviews)

Store Locator

Enable customers to locate and navigate to physical locations by zip code, city or GPS

65%
(Based on 6 reviews)

Customer Service

Provides features that enable customer services teams to interact with customers. Features may include chat and and phone support.

76%
(Based on 8 reviews)

Mobile

Features that enable customers to easily to shop for products using a mobile device.

78%
(Based on 8 reviews)

Unified Customer Experience

Provides seamless approach to the consumer experience through all available shopping channels (Mobile, Social, Web, Point of Sale, catalog). Some times referred to Omni-Channel.

76%
(Based on 8 reviews)

Social Commerce

Features that enable customers to easily shop for products on popular social platforms. May provide standard integrations or tools that build the social store on the platform.

64%
(Based on 7 reviews)

Platform

Test-to-Product Migration

Functionality that enables administrators to test changes to products, store design, work flows etc in a test environment and schedule the changes to be migrated to the production version of the site

Not enough data available

Admin Access Rights

Provides ability to control editing rights by product category, geography etc.

82%
(Based on 9 reviews)

Multi-Site Management

Features that enable creation and maintenance of micro sites, sub-sites using the same instance of the software.

67%
(Based on 5 reviews)

Security

Software provides appropriate tools and certifications to protect against fraud and malicious attacks

74%
(Based on 8 reviews)

Reporting / Analytics

Provides standard and ad-hoc reporting ability to meet business requirements

75%
(Based on 9 reviews)

User Management

Enables customers to update their own user information, settings and preferences.

85%
(Based on 9 reviews)

Integrations to Add-on Tools

Is easy to integrate to or has pre-packaged integrations to a wide variety of leading add on tools/software.

81%
(Based on 7 reviews)

Customization

Product provides tools to customize web store front, business process, etc. to meet unique business needs.

76%
(Based on 10 reviews)

APIs

System provides well documented API's that can be used to integrate to any 3rd Party or internal system.

80%
(Based on 6 reviews)

Performance and Reliability

Software performs well and runs with minimal unscheduled downtime

84%
(Based on 10 reviews)

Cross Browser Support

Enables store or site to provide the same user experience in all browsers and browser versions.

78%
(Based on 8 reviews)

Internationalization

Provides features that enable business transactions throughout the world. Typical features are multi-language, multi-currency and taxation

79%
(Based on 5 reviews)