The Bling Box switched to Lightspeed Retail and eCom Omnichannel on 10/1/16 after being with Quickbooks POS Basic 10 for 5 years and Big Commerce Web Platforms for 4 years. Of course, I was nervous about switching, but I knew our company had outgrown the capabilities of our current Point of Sale System and we were having too many mistakes with inventory trying to manually keep the counts straight with the online orders. I wanted software that would pull in my online sales and place them in my main database. Lightspeed does that. I wanted a fresh, new, high tech website and Lightspeed eCom had so many templates to choose from, so we went with a Visual Theme (Lots of large photo grids). I wanted to be able to access everything remotely anytime I wanted and Lightspeed does that. My wife and I entered thousands of dollars of jewelry from our hotel room in Dallas one night from a Dallas Market 3 Day Stay all remotely... using iPhones and access to our Lightspeed Account. We were selling the jewelry we just bought that day, from the hotel room, days before we even made it back to our store, because Lightspeed allowed us to do everything we would do in the store. It was Awesome! I wanted software that when we received shipments, we could put them in stock fast, upload a photo and make them live in the online store quick, then release the hyperlink to that item online with our facebook acount... Lightspeed does that! We exported and imported in about 5000 customers and over 12,000 inventory items when we switched over... Was everything perfect... No, of course not... if you go in to a switch like this with that kind of expectation... your expectations are not aligned with reality. They have great Retail and eCom Tech Support... and believe me, my wife and I called them a lot, and they were really helpful every single time. We are very good at what we do selling clothes, shoes and jewelry, but we have zero experience building websites, so we used their tech support a lot in the beginning because I didn't have time to try and figure it out, I wanted assistance every step of the way and I got it! Their software is getting smarter by the day. They are always updating and releasing patches. I notice great changes weekly and it's amazing to see what this software has done for our company already. Our online sales are easily 5 times higher using Lightspeed eCom Omnichannel compared to our last website which was just a stand alone site... it didn't communicate with our inventory database at all, we had to do manual inventory adjustments all the time.... and that's where mistakes were made. From other reviews I've read, Lightspeed has really improved over the years. I can understand the concerns from the past, but for our company, Lightspeed has been a blessing and we are very excited about expanding our Lightspeed Computers and Registers. We use an iMac and an iPad Register set up and it is Awesome! The Faster your internet and the Faster your computer... the Faster Lightspeed will be for you... ours is blazing fast. We have a brand new iMac and 100 meg internet,... so it takes about 1 second to do a Credit Card Transaction ( We use Cayan ) and we email out receipts like crazy! It is a perfect fit for our business model. I did about 6 months of research before making the switch, and yes, there were other companies offering very similar platforms... but something kept bringing me back to Lightspeed. I love that it runs on both Windows and Macs.... allowing me to buy fast macs and run my company the way I know it needs to run, super fast and efficient. They helped me set up my printer, label maker, bluetooth upc scanner, old school hard wired scanner and taught me how to ring up layaways and do deposits... you name it. Just keep in mind, this software is so packed with features, that it will take you time to get good at it... so don't expect to be a Pro in the first month! Call Support and they will help you! Yes, they are busy, they are an expanding company... don't you want to be one too! No company is perfect, including mine... so Lightspeed may have had rough times in the past, but we went live on 10/1/16 and have never looked back and continue to have record breaking months, over and over, even during our slow times because our online store picks up the slack from the retail store. Something else to consider... are you highly motivated to learn all the features and sync them up and push them out to Facebook and Instagram like we do? We do work hard, 7 days a week, but we love what we do and our company is growing for many reasons, and Lightspeed Retail + their eCom Omnichannel Package is a big part of that! Make this your best year yet!
The Bling Box