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Lightspeed Retail

Lightspeed Retail

3.8
(87)

Make sales and manage your store, with integrated inventory management, customer management, on-demand reporting, and eCommerce.

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Lightspeed Retail review by Kelsey G.
Kelsey G.
Validated Reviewer
Verified Current User
Review Source

"Great product for our one location, small business"

What do you like best?

I like that creating an inventory from scratch was easy to configure with the way that they have set up the item matrices. There are so many ways to personalize and organize our inventory, and to then make changes to the inventory without much hassle. Our store has thousands of items, with numerous suppliers and brands, so the ability to import from some of our suppliers is also very helpful.

What do you dislike?

I dislike that there is a limit to the number of employee logins I can have for the amount of money that we pay to have Lightspeed services. We are a small business, however it would be nice to have at least a few more employee logins for the price that we are paying.

Recommendations to others considering the product

Request a demo, and ask lots of questions. Lightspeed is great for our business, but every business is different and has different requirements from their POS software.

What business problems are you solving with the product? What benefits have you realized?

We have a much easier time controlling inventory levels and keeping track of items now that we have Lightspeed. Creating and organizing purchase orders is also much easier with the system.

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Lightspeed Retail review by Glen M.
Glen M.
Validated Reviewer
Verified Current User
Review Source

"Overall Very Usfull POS Tool"

What do you like best?

There has been a lot of good improvements of the last several years. So if you wrote this one off in the past now's the time to look at it again. One of the big upgrades is product/inventory import. In the past it was mostly done by emailing list to support and having them import, but now this can be done by anyone with a great spreadsheet import options. If your in an industry where new sizes and colors out every year this ins very important feature.

What do you dislike?

Really not a lot to dislike here, a couple of smaller issues like: It would be nice if dates would display in my preferred format. Currently system wide all dates are input using the YYYY-MM-DD format which is not how we read or write dates in USA. This could easy be fixed by allowing the merchant to select his preferred date format.

Recommendations to others considering the product

Light Speed has made our business management a lot easier!

What business problems are you solving with the product? What benefits have you realized?

Tracking customer information, and managing inventory is clearly the biggest benefit of any POS. Light Speed is great for both of these here at Martins Bike Shop.

What Retail POS solution do you use?

Thanks for letting us know!
Lightspeed Retail review by Joel H.
Joel H.
Validated Reviewer
Verified Current User
Review Source

"Excellent POS & Inventory System with a Few Pitfalls"

What do you like best?

- Easy to use

- Excellent Up-time

- Excellent Support

- Very Flexible and easy to correct staff mistakes

- Tracks customers and inventory in one system

- Allows for you to easily add registers as needed

- Supports Multi-warehouse/multi-location retail

- Solid Inventory Tracking

- Syncs to QuickBooks

- Expandable with Lightspeed Analytics and Lightspeed Accounting

What do you dislike?

- Currently (10-17-2018) does not support negative inventory for backorders

- Currently (10-17-2018) does not allow for drop shipping purchase orders directly to customers

- Limited staff permissions allow staff to export inventory, vendors and quotes with no way to turn off the ability.

- Large organizations may get different answers when calling support for the same issue. This is due to Lightspeed being so flexible as there are many ways to accomplish the same task. This can prove to be difficult for retailers with more than a handful of locations and staff as accounting data or inventory tracking can be done differently causing issues. It is best to streamline all company requests to Lightspeed through a single staff member to make sure proper processes are followed so data is treated consistently, and unfortunately Lightspeed has no way to offer specific process support regarding your company needs individually.

Recommendations to others considering the product

Really look at your specific needs and process flow. Then ask Lightspeed, "how would you recommend we do this in Lightspeed?" There are so many different ways Lightspeed can solve problems and trying to make Lightspeed fit your workflow, versus figuring out how it can work in your process are two different things. You will also really want to look at features that are critical to your business and make sure that Lightspeed can handle those issues, since you pay up front for a year it is crtitical that you make sure it can do everything you want as their development team is very slow to implement changes to the product.

What business problems are you solving with the product? What benefits have you realized?

Needed a solid point of sale system that could track inventory across our 12 locations. We needed to make sure staff were selling items at the correct cost and reduce shrinkage. Since implementing Lightspeed our retail customer satisfaction has sky rocketed, we have accurate inventory and profits have gone up because staff are selling at the correct prices now. All in all we are very pleased with Lightspeed's performance.

Lightspeed Retail review by Trang T.
Trang T.
Validated Reviewer
Verified Current User
Review Source

"Great POS System"

What do you like best?

I like how user friendly it is and how it virtually does everything we need. We’re more of a unique business where we do not stock product and with this POS system, I’m able to put in a special order, reminded to order with the supplier and even get notified to call the client/member once the product arrives in the warehouse.

I shopped around for POS systems prior to choosing Lightspeed and none other matched up to how easy it was to use and not to mention the affordable price point!

The support is there all the time. They actually follow up with you to make sure things are running smoothly and to book learning sessions.

What do you dislike?

I can’t say there’s anything I dislike about Lightspeed.

What business problems are you solving with the product? What benefits have you realized?

We’re able to track all of our purchases and pull records. It’s much better than trying to track these types of sales manually.

Lightspeed Retail review by David L.
David L.
Validated Reviewer
Verified Current User
Review Source

"Extremely Versatile System"

What do you like best?

Their service team is fantastic. We can call or chat with them for just about anything and they're ready to assist. I can honestly say I don't know how to setup my label printer on my computers because whenever I install a new one, I just contact LS Support, they remote in using TeamViewer, and do it for me.

For more day-to-day workflow questions (like how to adjust a transaction I goofed up), LS Support will remote in and walk me through the process, step by step, to insure I know how to handle it in the future.

What do you dislike?

The iOS UI of the Register is suboptimal. They work around this by providing a "Retail Manager" mode that is, essentially, a web view for iOS. This works very well, and is an effective mode - we use it exclusively when doing transactions. However, the elegance available to a Native iOS app is lost in that mode.

Recommendations to others considering the product

Leverage the trial period to explore the workflows available. Leverage their support folks to ask questions and solve problems during the trial - they're absolutely amazing before and after the sale.

Talk to other LS retailers in your industry to get a sense of workflows that have succeeded for them.

What business problems are you solving with the product? What benefits have you realized?

With many thousands of SKUs in our shoppe, Lightspeed Retail has been a fantastic tool for getting our inventory under control.

Restocking items with the purchase order workflow is fantastic. It makes it easy to generate a PO, send it to a distributor and, ultimately, receive that product into inventory and get it sold. It has saved our staff countless hours in comparison to our previous system.

It has a strong customer information system, allowing us to keep important information about customers at the ready. We use this to record notes that will appear on the register when a customer transaction is taking place. These can be reminders to share with the customer, follow-up information about questions they asked the last time they were in, etc. This has really helped us improve our responsiveness with customers.

We have only been using Lightspeed for a little over a year, but have seen strong gains in performance and accuracy with our inventory and checkout process. Additionally, as we meet veteran users in our industry, we are constantly finding new workflows and other tips and tricks to help elevate our customer service experience with Lightspeed. The versatility of the tool is its greatest strength.

Lightspeed Retail review by Kayla M.
Kayla M.
Validated Reviewer
Verified Current User
Review Source

"Excellent Product"

What do you like best?

Love how easy this is to use. Simple to train employees on. Most of my product is already integrated into the system.

What do you dislike?

Not all of the suppliers are hooked up to the online ordering which would make things a lot faster to upload. Has a few glitches sometimes. Would love to have a second screen that customers can view as they check out to show an itemized list of what they are buying.

Recommendations to others considering the product

Great to use for bike shop. Cayan by Genius is such a great addition to use for a credit card processing machine.

What business problems are you solving with the product? What benefits have you realized?

Trying to keep track of all items sold to customers and what repairs have been done to their bikes. It is simple to view these when customer brings bike back in. It helps me to see how many of what bikes I sell per year and forecast better what products to buy the next year.

Lightspeed Retail review by Richard E.
Richard E.
Validated Reviewer
Verified Current User
Review Source

"Great value for money, backed by excellent customer service"

What do you like best?

We have been using Lightspeed eCom for just over a month now. Aside from an initial issue with the configuration of our account, we have been extremely pleased with both the robustness of the platform and the customer service.

We migrated from BigCommerce where the customer support was non-existent, the technology consistently full of bugs and where they focus more of their time on their marketing puffery, than actually providing a product that delivers for customers.

Some of the pro's with Lightspeed include:

- Feature rich platform that does not require handfuls of apps to get basic functionality (like Shopify does).

- Blisteringly fast page load times that puts our site in the top 30% of sites for load times.

- Extensive selection of quality themes with functionality like customer accounts, and support tickets, quotes and marketing.

- Highly customizable with a back office that is well organized to locate and work with areas you need.

- Customer service, customer service, customer service! With Shopify the wait times are extended unless you are a Shopify Plus customer. With BigCommerce, you're lucky if they can resolve an issue on the first contact and oftentimes you will wait weeks for a reply, but with Lightspeed, every single interaction I have had with their support team for technical concerns has been resolved on the first call and some of these issues have been complex.

What do you dislike?

Keep in mind that if you are looking to use Lightspeed ecom and POS, DO NOT build out your ecom store until a new account has been provisioned as they need to link ecom and POS via a new account, not your trial. This was a mistake that we made!

Recommendations to others considering the product

Make sure if you are using ecom with POS that you wait to speak with a sales rep to provide you with a new account. We did not and kinda screwed ourselves in the process as POS cannot be connected to a standalone ecom store at this time.

What business problems are you solving with the product? What benefits have you realized?

Our biggest concern was latency with page loads with competitor platforms. Lightspeed knocks it out of the park with superfast page load time. Also, the number of apps that we need to install in negligible. We used to use BigCommerce and Shopify where we had to install a ton of apps to make things work.

The back office of Lightspeed is extremely functional, we have cut our administration time in half.

Lightspeed Retail review by Stacie  S.
Stacie S.
Validated Reviewer
Verified Current User
Review Source

"Fairly easy to use, but has some glitches."

What do you like best?

There are so many different ways to search for information, that if you know how to search for what you're looking for, it's easy to jump right to it without having to filter through a ton of unnecessary information. I also like how quotes, orders, and invoices are linked and show who created them. It makes it easy to know what employee to track down if we have a question on the paperwork. I like how accessible information about Lightspeed is online. If I have a question about how to do something in Lightspeed, such as create a certain type of report, I can usually find the information extremely quickly just by googling it.

What do you dislike?

It seems like every time there is an update, something that previously worked no longer does. For example, after about every other update, it takes manually entered credit card payments just fine. The other every other time, it will crash the program every time you manually enter a card payment, so you have to force quit and reopen it. Batch printing statements also only works sporadically. Sometimes, even if we tell it to batch print, we have to manually hit the print button for each of our close to 60 statements.

Recommendations to others considering the product

Learn the tools in the tabs like how to create reports or export information. They save a lot of time!

(The only reason why I'm putting pricing as "n/a" is because I'm not the one who buys it, so I'm not sure what the pricing is or how it compares with other programs.)

What business problems are you solving with the product? What benefits have you realized?

The Accounts Receivable window is easy to view and organize, which helps us keep track of outstanding invoices and know who needs contacted so we can collect. Because we use it on the computers at the counter, as well as in the office, it makes it a nice, centralized program that everyone with access to the computers knows how to use.

Lightspeed Retail review by Madhvi P.
Madhvi P.
Validated Reviewer
Verified Current User
Review Source

"Extremely glitchy system. Does not work as promised"

What do you like best?

Has some nice features. Calculates margins automatically. Automates a lot of functions for retail. supposedly integrates with e-commerce but in reality is very counter intuitive

What do you dislike?

Extremely glitchy. Have not been able to process transactions without some glitch or the other. Constantly hangs during a CC payment. Although the system has a lot of features, it is not user friendly. Why are buttons presented when you cant use them ? My main complain is how glitchy it is. Hangs in the middle of a sale. Terrible for a small business

Recommendations to others considering the product

Wait till they've ironed out their glitches. It's not a mature product. And although they have 24x7 support, their staff cannot handle complex issues

What business problems are you solving with the product? What benefits have you realized?

Small retail business with loca POS system plus e-commerce. Lightspeed was supposed to give me all these features along with CC processing. So far no benefits. Wish I had selected a different system

Lightspeed Retail review by Jennifer D.
Jennifer D.
Validated Reviewer
Verified Current User
Review Source

"We know what's going on now"

What do you like best?

We love the reporting features, especially when running weekly numbers or checking inventory performance.

The printed receipts give us a clean, professional look

What do you dislike?

Selling sets is still a tad tedious in getting inventory adjusted unless you remember to "build" an assembly of individual items prior to completing the sale.

What business problems are you solving with the product? What benefits have you realized?

We went fr rom paper receipts to printed receipts - we look professional

The Special order feature allows us to see what's on order and what sales we should be closing soon...that's much cleaner approach than our whiteboard approach.

We can type faster and more ligibly than handwriting, so it's helping is look more professional.

The reporting feature has cut down our weekly crunching numbers times drastically.

Lightspeed Retail review by Brett T.
Brett T.
Validated Reviewer
Verified Current User
Review Source

"Lightspeed does not put their customers first"

What do you like best?

It looks good and many of the features are quite good. But they don't really care about their customers needs, and do not respond in anything close to an acceptable amount of time to bugs and problems.

What do you dislike?

Our bike shop has been using Lightspeed for 5 years now, first with their Mac based software, and then with their cloud based software (Lightspeed Retail). There are many great things about the software, but on the whole I would not recommend a small business owner to hitch their cart to this company. There are significant bugs, inventory control is a disaster, but worst of all, fundamentally Lightspeed does not care about their customers. What Lightspeed cares about is their roadmap which in most cases doesn't deal with fundemental issues that their customers have been bringing up for years - if you have any doubt on this, look at their "ideas" page where top voted on features and requests have sat dormant for years.

My frustration has boiled over due to an issue with the way their inventory system works, and the way their customer service team has responded to my pleading that they at least give me an ETA on a fix. Here's the backstory: Lightspeed does a very peculiar thing which is that it will auto-add inventory if a product is sold but does not exist in inventory. Not only this, but Lightspeed will auto-check-in inventory off of POs if a product is sold. Now this in and of itself is a disaster as far as accountability is concerned: how is one supposed to track POs when product mysteriously gets checked in! But the worst part is that there is a bug in their system which will auto-check-in product off of POs if product is put into a work order. Doesn't matter if said product is sold or not, it will check-in the product regardless, causing a nightmare scenario where we are trying to figure out what POs have truly been received, and which POs Lightspeed has decided to receive automatically. I brought this issue up for the first time around 6 months ago, and never got any solid response on a fix. I contacted support in April again. After a lot of back and forth about whether this was a real problem (like I love spending time contacting support) the support tech Derrick agreed that this was an issue. I asked for an ETA. No ETA was available. I followed up a month later in May. Still no ETA, but Derrick assured me this was a priority, but also assured my significant problem that is causing myself and my staff time and frustration and vigilance and additional systems and workflows to remedy is "an extreme edge case scenario so I'm curious about how it could be causing you significant workflow issues."So now we are in July. This supposedly "high priority" "extreme edge case" bug is still not fixed. No ETA. No communication. Since we started experiencing this issue Lightspeed has stuck an e-commerce link in the middle of the navigation bar and continued to work on integrating their e-commerece into every other cranny of the software, even if you don't use their e-commerce. They've added a new feature called Analytics which costs additional monthly fees. Their API is still slow and unsupported. Their App marketplace is effectively a Potemkin village of fake apps with no real syncing with the silo that is Lightspeed. The promises of a cloud based POS are so great, but Lightspeed does not deliver. If you are looking to invest time and energy in a retail POS platform, I would strongly encourage you to look elsewhere. Lightspeed looks very slick on the surface, and it is quite good in many ways, but the underlying company culture does not put their customers first.

Recommendations to others considering the product

Look at other product. Everything looks good from the outside, but they are extremely unresponsive and are focused on meeting their business objectives around integrating e-commerce rather than making their software work well for the existing customers.

What business problems are you solving with the product? What benefits have you realized?

Retail management software for our bicycle business.

Lightspeed Retail review by Victoria C.
Victoria C.
Validated Reviewer
Verified Current User
Review Source

"Made the right switch!"

What do you like best?

I especially love the convenience factor of being able to call at any time and speak to a customer service representative. We did not have the best service with our last POS company.

What do you dislike?

I didn't like that within the POS mode, you weren't able to create a "new item." This has however been updated within one of the last updates.

Recommendations to others considering the product

It will rock your world.

What business problems are you solving with the product? What benefits have you realized?

We are still trying to get up and running with the ECom side of Lightspeed, but I can already see the benefits of having the all in one function of the in-store retail and ECom syncing instantly. I can't wait until I get our ECom working!

Lightspeed Retail review by Taylor H.
Taylor H.
Validated Reviewer
Verified Current User
Review Source

"Leaps and Bounds ahead of the game for the Bike Shop Industry"

What do you like best?

This POS is one of the best upgrades we have made within the business in years. I was talking with some other retailers who were thinking about going to a new POS system and honestly, I couldn't believe they had not made the move yet. We did this 4 years ago and I thought we were behind! Anyways, a fantastic system that has brought a great deal of organization to our shop and business, making our customers that much happier. We are hoping to use one of their integrations to get Bike rentals, we just are not there yet. Soon though!

What do you dislike?

The few small issues are the integrations with QB for PC and then the inventory problem. When you sell a product that you may no have inventory of, (say for a bike that is waiting to come in) then the inventroy doesnt go to a -1. It just gets added, and then sold. So when the bike does come in, it adds another to inventory, and makes it a hassle to have to go back and adjust.

Recommendations to others considering the product

Fix the inventory problem !

What business problems are you solving with the product? What benefits have you realized?

We now use digital workorders, rentals, can schedule people, have time clock. Inventory is way easier at the end of the year because now we can actually use a wireless scanner and just walk around and scan our product which is then relayed to our iPad

Lightspeed Retail review by Administrator
Administrator
Validated Reviewer
Verified Current User
Review Source

"LS CUSTOMER SERVICE SAYS "THERE IS NO FIX" Do NOT waste your time or money on Lightspeed"

What do you like best?

Honestly, I have nothing positive to say about LS.

What do you dislike?

We've been using LS since 2012. It has been extremely unreliable and finicky. With our 3rd location we were recommended by LS to go with i-pads and use the LS App and that this would be a solution to the inconsistency we have with the product. The App is awful, we've been using for 18 months now, it has been nothing but constant issues of not staying connected to terminals, printers, switching to other store locations, switching employees to other locations during transactions, will not stay connected. It is NOT an issue with our internet connection. The App is literally not functioning and we are having to pull a laptop from our BOH and patch our sales between the i-pad and the lap top. We've been told by LS that they know it is a problem with their APP and as of right now, they do not know how to fix the problem. We have made a significant investment in equipment purchased solely for using the LS App, and it is now useless and another equipment investment will be required to switch over to using LS through a browser, new laptops, scanners, printers, etc.

Recommendations to others considering the product

Do not go there if you are looking for good customer service support that offers real solutions to problems with their system. I could show you email after email after email of notifications we've received of having problems. It is completely unreliable.

What business problems are you solving with the product? What benefits have you realized?

Lightspeed is creating problems and hindering our ability as a business to provide a quick customer friendly experience during transactions. It is a nightmare! Our problem now is the investment we've made.

Lightspeed Retail review by Michael G.
Michael G.
Validated Reviewer
Verified Current User
Review Source

"Best POS system available."

What do you like best?

It is extremely flexible, accessible, user friendly, and mistake proof. Implementing the system was easy and the training they provided was excellent. Our staff had no trouble learning the new system and it has increased our productivity by a lot.

What do you dislike?

We did so much homework before buying Lightspeed that there is very little to dislike. There are a few minor bugs that they are working on, but I know eventually they will be part of an update down the road.

Recommendations to others considering the product

Just do it. It's the best POS system you can buy.

What business problems are you solving with the product? What benefits have you realized?

Productivity on the front end and back end processes has increased substantially. There are way fewer mistakes being made by personnel because the system is so user friendly. Also the custom reports in Lightspeed Analytics are a game changer. We are able to see data exactly how we need to for our business.

Lightspeed Retail review by Kaitlin O.
Kaitlin O.
Validated Reviewer
Verified Current User
Review Source

"Lightspeed Retail is awesome!"

What do you like best?

I love how user-friendly and intuitive Lightspeed is. Their support center and team is great, too. It is just so simple to use; I wish more POS systems were like Lightspeed. I love all of the features it offers and am always learning more ways to make the POS work better for us on a day-to-day basis,

What do you dislike?

I really don't dislike anything about it! It is just right. I guess sometimes the more advanced settings can seem complicated, but it is very easy to learn and teach yourself how to use the system. and Even when you did need help, the customer service center is great, and there is not usually a long wait to speak with someone on the phone about issues to may experience.

Recommendations to others considering the product

Make sure you know how to take advantage of all the wonderful benefits of Lightspeed; I am still learning how to use more of the advanced setting, but I know there is a lot to offer and it can make your life a lot easier and business run much more smoothly if you know how to use Lightspeed to the best of its ability.

What business problems are you solving with the product? What benefits have you realized?

With Lightspeed we are successfully able to run multiple shops at once and solve problems quickly, such as with Inventory or Customer Database. Benefits include ease of use and quick turnover for customer service and making transfers between stores. It also integrates with our credit card machine, which is great.

Lightspeed Retail review by Ernie B.
Ernie B.
Validated Reviewer
Verified Current User
Review Source

"Best Retail Solution for Small businesses"

What do you like best?

The thing I like the most is it brings to the small retailer a solution that is scalable and very flexible in its design.

What do you dislike?

Support has only one tier of support agents, we feel that there should always be a next level or possible a second level of support. (example an intergrations staff with retail experience)

Recommendations to others considering the product

PLEASE do your homework since there are many solutions available check as many out as you can. its a very important decision.

What business problems are you solving with the product? What benefits have you realized?

stream lining our whole operation gaining operational control over our products and vendor catalogs which are now all online stored in the cloud via lightspeed.

Lightspeed Retail review by Yan V.
Yan V.
Validated Reviewer
Verified Current User
Review Source

"Lightspeed eCom - An evolved and expensive scam"

What do you like best?

It integrates (badly) with Lightspeed Retail, that's not really a positive.

What do you dislike?

As a software engineer, I’ve had to install, customize, create and use dozens of e-commerce platforms and within those, Lightspeed is by far the worst e-commerce platform I have ever used. It is full of major bugs and lacks features that even the most basic and cheap e-commerce solutions have. Reported (major) bugs take more than 6 months to even get looked at, and that is if they ever decide to fix them.

Every month, they keep promising updates and fix that never happen, or even worse, they tell you that bugs are fixed when they are not. Our eCom is still not live after almost a full year of paying for it.

Lightspeed eCom is a very expensive scam, I recommend you stay away from it.

Recommendations to others considering the product

Never sign up with Lightspeed. They will promise you the world and they proceed to crush on your business with their incomplete and unpolished products.

What business problems are you solving with the product? What benefits have you realized?

Unless you consider heading straight to bankruptcy is some form of problem solving, none.

Lightspeed Retail review by Harrison W.
Harrison W.
Validated Reviewer
Review Source

"Lightspeed and Its Capabilities"

What do you like best?

Lightspeed is quite a powerful program in my opinion. The functionality of it is quite impressive. My work doesn’t even utilize probably 30-40% of its true capability, and it supports a $9 Million Business.

What do you dislike?

I wish that certain features were available. For example, when transferring items from different warehouses, it’d be nice if on the product card, you could leave notes for specific items, and why you’ve moved them to a particular warehouse. So we deal in furniture, and we have a “New Damages” Warehouse where we house damaged items. Not all damage is immediately obvious, so it’d be nice to be able to leave notes in a sort of temporary file saying why it was transferred there—differently from an SRO. I also wish you could search payment amounts under the “modified today” search criteria.

Recommendations to others considering the product

So long as you connect the program to your payment terminal and are able to track payments that way, there are really no complaints.

What business problems are you solving with the product? What benefits have you realized?

Ability to lookup products, customers, or orders very easily through multiple criteria. The ability to link orders, SRO’s and quotes makes it nice and easy to communicate situations with the rest of the team.

Lightspeed Retail review by Aron  S.
Aron S.
Validated Reviewer
Verified Current User
Review Source

"Excellent for Brick and Mortar with Easy eCommerce Options"

What do you like best?

Easy to put all products online, matrices are great for creating products and listing them together for reporting and online.

What do you dislike?

Subscription based pricing with no guarantee of secured pricing over a term.

Recommendations to others considering the product

There are still elements that are works in progress, but it's the best system I've found for our needs and keeps us current in the digital age.

What business problems are you solving with the product? What benefits have you realized?

We can use the platform with Locally.com, put all of our products in store on our eCommerce and utilize Lightspeed's SEO to get our products in front of prospective clients.

Lightspeed Retail review by Line D.
Line D.
Validated Reviewer
Verified Current User
Review Source

"Finally a POS that is easy to set up nd easy to work with!"

What do you like best?

LS is easy to set up and offers several valuable features such as employee time management. inventory management with integrates with LS Ecom, our online webstore, great detailed reports and amazing customer support.

What do you dislike?

Some days the system is slow BUT LS always sends accurate updates so we always know what is going on. Customer service is perfect!

Recommendations to others considering the product

We absolutely recommend this POS system and it keeps on getting better!

What business problems are you solving with the product? What benefits have you realized?

We finally have one inventory for both our retail and online store. This saves so much tome and worries!

Also, newer loyalty programs such as Thirdshelf can easily be integrated in LS which we love!

Lightspeed Retail review by Julia H.
Julia H.
Validated Reviewer
Verified Current User
Review Source

"Ease of use & training for staff, great reporting"

What do you like best?

Easy to use interface for simple transactions and quick training of staff.

What do you dislike?

Wish we could customize our own sort/filter on inventory searches or show custom-added fields to our inventory page. Would like it to be a little more seamless in creating/building our eCommerce site

Recommendations to others considering the product

simple interface makes it very easy for staff to use, regardless of their tech-savviness. Rich reporting tools for sales and inventory analysis is excellent as well.

What business problems are you solving with the product? What benefits have you realized?

Being able to effectively track inventory and see sales history, etc, vs a regular manual cash register. Being able to remotely login and see inventory when at trade/buying shows is very helpful as well.

Lightspeed Retail review by Amanda S.
Amanda S.
Validated Reviewer
Review Source

"Very good system, does crash due to traffic sometimes"

What do you like best?

This system is very efficient, you are able to live search inventory, take and check in purchase orders, the pos is very fast and efficient which smart reads cards. Purchases were very quick to check out. Learning how to use this system was fairly simple. Being able to see reports quickly and compare our current days sales to those in the previous years was very helpful in our ability to reach sales goals.

What do you dislike?

When the system would hit peak operating hours it was not unlikely for the system to shut down completely and not be able to process sales. Customer service was fairly helpful though it often times did not fi the problem for some time, at which point the store could not function and we had to only take cash sales which we processed on paper and a calculator.

Recommendations to others considering the product

Be prepared to spend some time on the phone with customer service during peak hours of business.

What business problems are you solving with the product? What benefits have you realized?

Being able to log on to the system on multiple computers did solve an issue we had previously with big sale nights, this way we could look up inventory and check out customers on multiple computers, increasing efficiency. Often times I would check when we needed to put out new inventory from back stock by searching items in our inventory, it was also easy to conduct inventory lists for when we needed to do that at the end of the year.

Lightspeed Retail review by Valarie C.
Valarie C.
Validated Reviewer
Verified Current User
Review Source

"Works Great for our Retail situation"

What do you like best?

So far, everything is easy and makes sense.

I researched many different systems, this one came up the winner!

What do you dislike?

So far......Nothing to dislike. The customer service has been very timely. Either by phone or email they are available.

Recommendations to others considering the product

Watch the You Tube tutorials! All the others were just too cumbersome. This one makes sense.

What business problems are you solving with the product? What benefits have you realized?

We had no real inventory system. So far this has adapted well to our kind of inventory.

We grow and sell shade and ornamental flowering trees.....not your average inventory, but the system is working well for us.

Lightspeed Retail review by Phillip Z.
Phillip Z.
Validated Reviewer
Review Source

"Cycling Small Business POS with lots of potential"

What do you like best?

- I do like the catalog integration to my major distributors and suppliers.

- I like the label output capability.

- I like the integration to mail Chimp.

- I like the great responsiveness of the phone based technical support staff.

What do you dislike?

- Long hold times on phone for tech support staff.

- Poorly thought out process of incorporating incremental updates and Feature input.

- Lack of customization.

- Online dependency which cripples my business to a deathly standstill. Especially when there is an internal LightSpeed problem.

- Difficulty in search. It cannot easily manage serial numbers of customer personal property

Recommendations to others considering the product

-It is worth calling technical support to help get your system and your own education level up on what is happening behind the scenes. Very proficient.

-Continue to iterate that they should listen to the customer conversation recommendations for upgrades and not rely on us to create upgrade written content on their forum.

-Investigate the extra features which are tailored specific to your industry as they can save you immense time after investing into the setup and education.

What business problems are you solving with the product? What benefits have you realized?

- Work flow process around service and customer personal property.

- Sales of retail items

- Inventory management

- Sales tax reports

- Individual product sales reports and statistics for purchasing decisions

- Employee time clock and hours calculations for pay roll

Lightspeed Retail review by Lisa P.
Lisa P.
Validated Reviewer
Verified Current User
Review Source

"We love our Lightspeed system!"

What do you like best?

How easy it is to use. Very little training was required for the staff to figure out how to use the system. The system has not gone down in the year we have used it and we are using the cloud based software. The responsiveness to changing technologies is excellent. The integration from the POS to the web is live and immediate. SEO is very important and this software addresses this aspect of the website and looks to raise the standings of the companies who use it.

What do you dislike?

The reporting in the basic edition is a tad too basic. The lack of integration with our current merchant provider (Moneris). It would be nice to have the product pictures larger. We have one feature of our website that does not work and it would be nice to see it active and working. We understand that this is being worked on.

Recommendations to others considering the product

Easy to use. Easy to Learn. A bit of web experience is an asset, but not necessary. The mobile feature is great and very easy to use.

What business problems are you solving with the product? What benefits have you realized?

Our previous POS system was very extensive and complex. As with any many complex programs, the integration with new technologies was very slow. It became very costly to maintain a dinosaur. The Lightspeed system is cost effective and responds so well to the changing techonologies.

Lightspeed Retail review by Alexander B.
Alexander B.
Validated Reviewer
Verified Current User
Review Source

"Lightspeed POS "

What do you like best?

It's probably the most intuitive POS I've used. Very simple and easy with plenty of support articles. Support is also easy to get in contact with and they have always been patient and helpful.

What do you dislike?

No real complaints, but some aspects of adjusting inventory levels can be a little confusing.

What business problems are you solving with the product? What benefits have you realized?

Lightspeed made it easy for me to set up a POS and process purchases quickly and simply. It allows to me keep careful track of things like sales and inventory.

Lightspeed Retail review by CHRISTOPHER J.
CHRISTOPHER J.
Validated Reviewer
Review Source

"Core component of a POS system does not work"

What do you like best?

Continued evolution and new features being added. Customer service can be good if you hang up on the new people and keep calling until you get someone that is knowledgeable.

What do you dislike?

Missing a core element of a POS that they refuse to fix while they continue to add new features. They need to focus on the core. Any retail environment that orders products by the case for any reason will be fed up with this system. The case item when broken down into singles do not communicate with each other for re-ordering. So if you set a level of singles say at 6 you would like the system to trigger an order of 1 case, it will not work. Huge inventory and ordering issues because of this. D- rating with BBB and not even accredited.

What business problems are you solving with the product? What benefits have you realized?

We solved our day to day retail across 3 locations.

Lightspeed Retail review by Administrator in Higher Education
Administrator in Higher Education
Validated Reviewer
Verified Current User
Review Source

"Fantastic POS - Local and Great Customer Service"

What do you like best?

The interface is super user friendly and customizable. The pricing is competitive and the customer service is great. The company does a lot for Montreal and contributes back to the community extensively. I always enjoy giving business to a company that is invested in its customers, its neighbourhood, it employees and its community.

What do you dislike?

As a Canadian company, it's unfortunate and frustrating that US users actually have more options to customize and integrate the POS with other services. That said, Lightspeed is trying and leading the sector in getting new technologies on board.

What business problems are you solving with the product? What benefits have you realized?

We were building a community bike shop and needed Lightspeed to take care of common retail concerns like inventory, sales, returns, employee time-logins etc. but we also had unique needs like memberships. Because of the customizeability of the POS, this was totally possible

Lightspeed Retail review by Laurie S.
Laurie S.
Validated Reviewer
Verified Current User
Review Source

"Lightspeed changed our business..."

What do you like best?

We have used Lightspeed for 3 years now, not only has it improved the efficiency of our business, thorough use of set levels of inventory and reorder reports, the interface is simple and easily understood by employees and managers. Set roles/interface needs by position ensure complete control over who sees what. Overall the easiest and best POS system we have used in over 10 years.

What do you dislike?

The lack of negative inventory, but they are working on that.

What business problems are you solving with the product? What benefits have you realized?

One system integration.

Lightspeed Retail review by User
User
Validated Reviewer
Verified Current User
Review Source

"Nice, but over priced with poor customer service"

What do you like best?

The interface is intuitive. Online access is is very convenient. The number and structure of reports is impressive.

What do you dislike?

It is only a bit better than Quickbooks POS and Vend, but significantly more expensive. The customer service is very poor. Most importantly the sales team over promises, which means this good software system, under-delivers. You have to also keep in mind, since this is internet based, if the internet is out, you are writing down credit cards and receipts.

Recommendations to others considering the product

Get everything your sales person says committed to in writing. Double and triple check your equipment works with Lightspeed (your sales person is not the one to check with). Expect import issues if importing inventory records from Quickbooks (this is unacceptable, but expect it).

What business problems are you solving with the product? What benefits have you realized?

POS for a retail

Lightspeed Retail review by Chris A.
Chris A.
Validated Reviewer
Verified Current User
Review Source

"Critical business software done right"

What do you like best?

Lightspeed is well designed for the retail industry, but can be customized quite easily for a wide variety of service and product based industries. We are primarily a service based company, but provide products as a part of that service. Lightspeed gives us a hub to manage our supply chain, keep updated on the order status of products/shipments, and provides a centralized point for quotes, orders, and invoicing our customers, as well as keeping track of payments and deposits made.

As it is such a large hub for us, it also provides us with a large amount of reliable data for tracking, planning, and goal-setting.

What do you dislike?

Despite being an avid Mac user, Lightspeed being a Mac only product does make it a little more challenging to roll out to a larger work environment, especially one with a mixture of Macs and PCs.

Their license structure makes sense for a retail environment (you pay for a set amount of concurrent logins), but in our environment, in can be a little bit annoying. We have a set amount of concurrent logins and will have to "wait" to login at times.

Recommendations to others considering the product

Make sure you utilize a third-party consultant or have a person with significant Lightspeed experience assisting on set-up. Once you are up and running and have a good understanding of Lightspeed, it is fairly easy to use, but the set-up could be harrowing for someone who doesn't have experience with the software.

What business problems are you solving with the product? What benefits have you realized?

Managing our supply chain, tracking Purchase Orders, tracking orders from Quote to Invoice, keeping tabs on deposits and payments, tracking current in stock inventory.

Lightspeed Retail review by Brad D.
Brad D.
Validated Reviewer
Verified Current User
Review Source

"Reliable, Versatile, Easy-to-Use POS"

What do you like best?

-Able to manage multiple locations

-Great reporting options

-Easy to make transactions

-Awesome interface for creating matrix items

-Thorough service interface for workorders

-Detailed item history and activity reports

-Imports team is very responsive and helpful

-Integrated gift cards

-Product labels and receipts print well

What do you dislike?

-Inventory transfers can be a bit clumsy, though often due to user error/miscommunications

-3rd party eCommerce integration requires additional interface application (obviously due to Lightspeed's push for their own eCommerce application)

What business problems are you solving with the product? What benefits have you realized?

We operate two retail locations, and a warehouse which synchronizes with an online store. Lightspeed Retail allows us to easily manage all of our inventory and sales. Being cloud based is fantastic because it really simplifies administration of the software, and upkeep of our own computers. The interface is intuitive and employees are able to perform most transactions very easily.

Lightspeed Retail review by Joanie Z.
Joanie Z.
Validated Reviewer
Review Source

"Lightspeed Retail POS"

What do you like best?

Simplicity of the entire system and almost self explanatory. Allows me the freedom to be offsite and still check on the sales and troubleshoot if needed. I have been in retail over 30 years and worked on various systems. I love this one and the support is outstanding. Very quick to respond and so friendly. No question is a dumb question and they walk you thru everything. Thanks Lightspeed for making my life a lot easier.

What do you dislike?

The only issues I have had is the scanner and it sometimes just picks up the wrong items or won't scan at all. Doesn't happen often enough that I need to replace it.

Recommendations to others considering the product

Just write down the questions that pertain to your business. Ask them and they will give you a solution or if they don't have it in the system I will assure you it will be there soon. They like suggestions and work hard to resolve issues quickly. Be sure everything you need in your business or would like is addressed.

What business problems are you solving with the product? What benefits have you realized?

The ease of doing inventory checks is great. Our old system was a 4 step process and never came out correctly. This is a breeze and so fast to check and reconcile.

Lightspeed Retail review by Cory B.
Cory B.
Validated Reviewer
Verified Current User
Review Source

"Web based system"

What do you like best?

Being web based helps us provide better service to our customers

What do you dislike?

Centralized ordering isn't as efficient as we would like it to be.

Recommendations to others considering the product

Our only issue is doing centralized ordering being that we have 4 locations.

What business problems are you solving with the product? What benefits have you realized?

We were not able to look at customer sales over our 4 locations on our old system. By being able to do this now we can provide better service to our customers.

Lightspeed Retail review by Jeremy R.
Jeremy R.
Validated Reviewer
Verified Current User
Review Source

"We switched from old school Quickbooks Basic Point of Sale 10 to Lightspeed Retail eCom Omnichannel"

What do you like best?

​The Bling Box switched to Lightspeed Retail and eCom Omnichannel on 10/1/16 after being with Quickbooks POS Basic 10 for 5 years and Big Commerce Web Platforms for 4 years. Of course, I was nervous about switching, but I knew our company had outgrown the capabilities of our current Point of Sale System and we were having too many mistakes with inventory trying to manually keep the counts straight with the online orders. I wanted software that would pull in my online sales and place them in my main database. Lightspeed does that. I wanted a fresh, new, high tech website and Lightspeed eCom had so many templates to choose from, so we went with a Visual Theme (Lots of large photo grids). I wanted to be able to access everything remotely anytime I wanted and Lightspeed does that. My wife and I entered thousands of dollars of jewelry from our hotel room in Dallas one night from a Dallas Market 3 Day Stay all remotely... using iPhones and access to our Lightspeed Account. We were selling the jewelry we just bought that day, from the hotel room, days before we even made it back to our store, because Lightspeed allowed us to do everything we would do in the store. It was Awesome! I wanted software that when we received shipments, we could put them in stock fast, upload a photo and make them live in the online store quick, then release the hyperlink to that item online with our facebook acount... Lightspeed does that! We exported and imported in about 5000 customers and over 12,000 inventory items when we switched over... Was everything perfect... No, of course not... if you go in to a switch like this with that kind of expectation... your expectations are not aligned with reality. They have great Retail and eCom Tech Support... and believe me, my wife and I called them a lot, and they were really helpful every single time. We are very good at what we do selling clothes, shoes and jewelry, but we have zero experience building websites, so we used their tech support a lot in the beginning because I didn't have time to try and figure it out, I wanted assistance every step of the way and I got it! Their software is getting smarter by the day. They are always updating and releasing patches. I notice great changes weekly and it's amazing to see what this software has done for our company already. Our online sales are easily 5 times higher using Lightspeed eCom Omnichannel compared to our last website which was just a stand alone site... it didn't communicate with our inventory database at all, we had to do manual inventory adjustments all the time.... and that's where mistakes were made. From other reviews I've read, Lightspeed has really improved over the years. I can understand the concerns from the past, but for our company, Lightspeed has been a blessing and we are very excited about expanding our Lightspeed Computers and Registers. We use an iMac and an iPad Register set up and it is Awesome! The Faster your internet and the Faster your computer... the Faster Lightspeed will be for you... ours is blazing fast. We have a brand new iMac and 100 meg internet,... so it takes about 1 second to do a Credit Card Transaction ( We use Cayan ) and we email out receipts like crazy! It is a perfect fit for our business model. I did about 6 months of research before making the switch, and yes, there were other companies offering very similar platforms... but something kept bringing me back to Lightspeed. I love that it runs on both Windows and Macs.... allowing me to buy fast macs and run my company the way I know it needs to run, super fast and efficient. They helped me set up my printer, label maker, bluetooth upc scanner, old school hard wired scanner and taught me how to ring up layaways and do deposits... you name it. Just keep in mind, this software is so packed with features, that it will take you time to get good at it... so don't expect to be a Pro in the first month! Call Support and they will help you! Yes, they are busy, they are an expanding company... don't you want to be one too! No company is perfect, including mine... so Lightspeed may have had rough times in the past, but we went live on 10/1/16 and have never looked back and continue to have record breaking months, over and over, even during our slow times because our online store picks up the slack from the retail store. Something else to consider... are you highly motivated to learn all the features and sync them up and push them out to Facebook and Instagram like we do? We do work hard, 7 days a week, but we love what we do and our company is growing for many reasons, and Lightspeed Retail + their eCom Omnichannel Package is a big part of that! Make this your best year yet!

Jeremy Renaud

The Bling Box

Owner/CFO

254-605-0909

What do you dislike?

I wish I had more time to really dig deeper into all the cool features that I'm probably not using yet!

Recommendations to others considering the product

Don't expect to learn all the hundreds of features in the first month. The software is amazing and gets better every month!

What business problems are you solving with the product? What benefits have you realized?

We 'used to have" lots of inventory discrepancies with our old setup because online sales were manually adjusted in the Old Point of Sale System and vice versa with the OLD Online Store before we had Lightspeed! Now it's all seamless!

Lightspeed Retail review by Bret B.
Bret B.
Validated Reviewer
Verified Current User
Review Source

"AMAZING!!"

What do you like best?

It is very easy to learn this system even on your own! And if you do need help they are always there to help instantly!

What do you dislike?

There is nothing that i do not like about this program!

Recommendations to others considering the product

DO IT

What business problems are you solving with the product? What benefits have you realized?

We are speeding up the checkout process and the back end processes as well! It will just overall improve our business and how it functions.

Lightspeed Retail review by User in Apparel & Fashion
User in Apparel & Fashion
Validated Reviewer
Review Source

"Lightspeeding Away from this POS"

What do you like best?

Lightspeed retail does allow for good management of data and storage of data but it feels dated and confusing. Honestly there isn’t much I like about it unfortunately! It seems to be one of the worst POS systems I’ve used. Lightspeed

What do you dislike?

The lightspeed retail system isn’t inherently natural to use. Things can’t be copy and pasted easily to spreadsheets and it is very difficult to export data! Terrible for making spreadsheets for making customer calls. The font is also super tiny. Also it is a program that has to be installed on every computer which is a hassle. Seems to be more trouble than it is worth overall.

Recommendations to others considering the product

Take a long time to learn it and don’t expect good tech support from the platform !

What business problems are you solving with the product? What benefits have you realized?

I have been able to store notes about customer preferences which is helpful for when a client comes back, saves me from having to remember each detail exactly. Very helpful in staying organized and tracking purchases by brand or by person.

Lightspeed Retail review by Jerry D.
Jerry D.
Validated Reviewer
Verified Current User
Review Source

"My experience with Lightspeed"

What do you like best?

I like that it is very easy to use for non computer type people.

What do you dislike?

The only thing I wish they would figure out is how to automatically switch between printing receipts and bar code labels. I often print a product label onto a receipt instead of the label. It is a little thing but would be an improvement

Recommendations to others considering the product

Buy the contract and don;t go month to month because it will save you money.

What business problems are you solving with the product? What benefits have you realized?

The software makes keeping track of inventory very easy. I used to use a cash register and label and price everything by hand. This is simply light years better. I also like all of the different reports you can generate.

Lightspeed Retail review by User in Retail
User in Retail
Validated Reviewer
Verified Current User
Review Source

"MerchantOS Lightspeed Retail Review"

What do you like best?

We use Lightspeed Retail as our sole operating system. We are able to track inventory, manage payment options, and keep track of employee hours. Very easy to onboard new employees with as well.

What do you dislike?

We had trouble syncing our inventory with Shopify so that our online store would be updated in real time. Unfortunately to do so we would have to increase our budget for the software which we were unable to do.

Recommendations to others considering the product

Start tracking inventory in the system right away to get the best value out of the product.

What business problems are you solving with the product? What benefits have you realized?

This is where we manage all of our commerce, track employee hours and track inventory. Most importantly this software operates as our register for the shop.

Lightspeed Retail review by Chris K.
Chris K.
Validated Reviewer
Verified Current User
Review Source

"Top tier software to help your business"

What do you like best?

Consistency – the main thing I appreciate about LightSpeed is that it is consistent. No surprises, things just work and they work all of the time.

What do you dislike?

Negative on hands are not allowed. Gift cards are not integrated between LightSpeed Retail and LightSpeed eCom.

Recommendations to others considering the product

Try it!

What business problems are you solving with the product? What benefits have you realized?

Inventory management in a clear, reliable and consistent manner.

Lightspeed Retail review by User in Design
User in Design
Validated Reviewer
Review Source

"Great POS System"

What do you like best?

Lightspeed is a great POS system that can be used for both online and in-store retail. The software is easy to learn, easy to use, and has excellent support. The inventory management is better than other eCommerce software I've used - you can control your inventory using POs, create SKUs, manage product assets and copywriting, and see where your inventory stands in just a few clicks. The omnichannel retail features are nice in an ever-changing economy that depends on different types of technology for purchasing. The reporting and analytics are simple to navigate and read.

What do you dislike?

Occasionally, the inventory can go haywire when you have a large number of SKUs. I've had problems with missing and extra inventory - we think the eCommerce store played a part in this.

Recommendations to others considering the product

I recommend Lightspeed, as it is always improving. I used the software as a download, as well as in the cloud. The cloud is much different than the older downloaded version, but much more efficient, since you can access it using your phone or tablet, anywhere. I've never needed to pay for it as I have not owned a store using it, but I'd say it's worth the expense no matter what size the company.

What business problems are you solving with the product? What benefits have you realized?

It's an efficient all-in-one omnichannel software. You can run your web store and brick-and-mortar on the same software.

Lightspeed Retail review by Administrator in Banking
Administrator in Banking
Validated Reviewer
Review Source

"Terrible - False Promisews"

What do you like best?

It’s basically a glorified cash register that allows you to use a scanner and look fancy while checking people out.

They have many known bugs with the product that they are unwilling to fix. We have contacted them and on every occasion, we get the run around about contacting the development team to address the issue or trying to solve it with some sort of work around. We don't need work arounds for issues that should and do function on many other POS systems. Limited Hardware options that integrate and limited when choosing payment processors.

Customer service is of no help. Say they will contact development team regarding your problem and nothing gets accomplished.

What do you dislike?

It’s basically a glorified cash register that allows you to use a scanner and look fancy while checking people out.

They have many known bugs with the product that they are unwilling to fix. We have contacted them and on every occasion, we get the run around about contacting the development team to address the issue or trying to solve it with some sort of work around. We don't need work arounds for issues that should and do function on many other POS systems. Limited Hardware options that integrate and limited when choosing payment processors.

Customer service is of no help. Say they will contact development team regarding your problem and nothing gets accomplished.

Recommendations to others considering the product

It’s basically a glorified cash register that allows you to use a scanner and look fancy while checking people out.

They have many known bugs with the product that they are unwilling to fix. We have contacted them and on every occasion, we get the run around about contacting the development team to address the issue or trying to solve it with some sort of work around. We don't need work arounds for issues that should and do function on many other POS systems. Limited Hardware options that integrate and limited when choosing payment processors.

Customer service is of no help. Say they will contact development team regarding your problem and nothing gets accomplished.

What business problems are you solving with the product? What benefits have you realized?

It’s basically a glorified cash register that allows you to use a scanner and look fancy while checking people out.

They have many known bugs with the product that they are unwilling to fix. We have contacted them and on every occasion, we get the run around about contacting the development team to address the issue or trying to solve it with some sort of work around. We don't need work arounds for issues that should and do function on many other POS systems. Limited Hardware options that integrate and limited when choosing payment processors.

Customer service is of no help. Say they will contact development team regarding your problem and nothing gets accomplished.

Lightspeed Retail review by Executive Sponsor in Retail
Executive Sponsor in Retail
Validated Reviewer
Review Source

"Bad Customer Service during onboarding process"

What do you like best?

I purchased it because of catalog import features. Also the reporting and many custom pricing options available.

What do you dislike?

Customer support/success team wont talk or book time as per my timing. They do not even let me talk on first on-boarding call and muted me during entire session. wont entertain my request of having a longer then 1 hr session to setup 2 terminal i purchased. I know 1 hour is not enough and even if they have two consecutive time slot available wont let me book 2 session in a day. Escalated manager, but same robotic answer. Its been 3 weeks and we have no call setup yet.

They have no empathy towards customers and their need, they think follow our protocol and timing or buzz off

Recommendations to others considering the product

GEt a 60day cancellation period

What business problems are you solving with the product? What benefits have you realized?

Retail gift store

Lightspeed Retail review by User in Internet
User in Internet
Validated Reviewer
Review Source

"Manager of a small, but growing retail store"

What do you like best?

The ease of use, it's very simple and straightforward that helps drive sales but also keeps everything super organized. In addition the inventory tracking system is pretty in-depth where you can build complex details about items you are selling.

What do you dislike?

The fact that Lightspeed does offer and app that works in sync with the computer program, however you need to purchase an additional licensing agreement in order to access your account on the app. For this matter it can get a little pricey for certain businesses.

Recommendations to others considering the product

I would recommend this product to business that are more established and are looking to upgrade their system. However, it is a system that is easy to learn and like anything, I'd look around to see what else is out there before committing.

What business problems are you solving with the product? What benefits have you realized?

Keeping track of merchandise can be difficult, however Lightspeed made it easy. You can easily see what you low on, or what you need to reorder. This is a great way of keeping the items that are popular constantly stocked and out on the floor.

Lightspeed Retail review by User
User
Validated Reviewer
Verified Current User
Review Source

"Great customer service, straightforward interface"

What do you like best?

The interface is very straightforward, making it fairly easy to use once you do some exploring.

What do you dislike?

I wish that you could sort a list of items in your inventory by more than just alphabetical order of the item description. It would be nice to be able to sort by price, category and vendor/brand as well.

What business problems are you solving with the product? What benefits have you realized?

Tracking consignment sales and paying out consignees at the end of the month using tags.

I love that I can log-in from anywhere if I have my laptop.

Lightspeed Retail review by User
User
Validated Reviewer
Verified Current User
Review Source

"Lightspeed review"

What do you like best?

Clean interface, easily customizable, easy to teach staff. Lightspeed makes it easy to manage inventory and sales.

What do you dislike?

Limited reporting with limited customizations on the reports. Lack of added decimals in costs does not allow you to split pennies, making it a balancing act to receive orders with odd costs.

Recommendations to others considering the product

Take lightspeed for a test drive and see what you really need in a POS system.

What business problems are you solving with the product? What benefits have you realized?

I needed a more modern POS system with a more efficient user experience. I was able to train staff faster and create inventory with more details information, creating a better customer experience.

Lightspeed Retail review by User in Computer Hardware
User in Computer Hardware
Validated Reviewer
Review Source

"Lightspeed is the only POS/ IM system I would recommend"

What do you like best?

Lightspeed is incredibly easy to navigate, is straight forward, and is well-supported via chat, phone, videos, and articles. In 3 years of use, I have yet to stumble across any issue that could not be fixed. The support staff is also exceptionally professional, polite, and helpful. I have trained employees on several different point-of-sale/ inventory management systems and Lightspeed is, by FAR, the easiest.

What do you dislike?

On occasion, when calling phone support, there have been times when the wait time seemed to be long. Minutes can seem like hours when you are on hold and are trying to resolve an urgent issue. I would like to see more customer service representatives available during peak hours to minimize hold times.

Recommendations to others considering the product

This winter, I moved to a start-up company as their Director of Operations and specifically requested Lightspeed. I had used the program with a previous employer and was familiar with all of the tools Lightpseed has to offer. I simply cannot imagine how much more difficult my job would be if we were using some other program. Whether it's ordering, vendor returns, advanced reporting, or sales, I know that all of the tools and information I need are at my fingertips.

What business problems are you solving with the product? What benefits have you realized?

Capturing web orders and returns and getting them to accurately reflect in inventory counts had always posed a significant problem. This reflected in both inventory levels and in our reports. We have found solutions via Lightspeed for both of these issues and feel that we can actually rely on the information in Lightspeed to be timely and accurate.

Lightspeed Retail review by Marie L.
Marie L.
Validated Reviewer
Verified Current User
Review Source
Business partner of the vendor or vendor's competitor, not included in G2 Crowd scores.

"Great product, awesome support."

What do you like best?

- super gestion des stocks

- outil Bon de commande très pratique

- gestion complète de la commande à la réception et mise en vente

- super service technique hyper réactif et efficace

What do you dislike?

- besoin de support pour utiliser le produit

- un peu cher considérant que je n'arrive pas à tout utiliser et/ou qu'il me faudrait passer des heures pour apprendre à tout faire avec LS.

What business problems are you solving with the product? What benefits have you realized?

Gain de temps, gestion des stocks, surveillance du vol interne, gestion de ventes.

Lightspeed Retail review by Administrator
Administrator
Validated Reviewer
Verified Current User
Review Source

"Fantastic Product, Not-So-Fantastic Help Line"

What do you like best?

I love the ability to take a picture of an item with the corresponding iPad and have it automatically added to the online store (or main terminal profile). The receipting process is very easy to use. Reporting at the end of the day is a big benefit as it completely details the business day in one single page. The ability to have multiple users to make each employee responsible for their own register actions is very helpful as well. The ability to customize reports to each individual business' liking is beneficial.

What do you dislike?

The program goes through periods of intermittent crashing. There is no rhyme or reason to it, but it happens frequently when it does happen. The customer service line is not very well organized, either. There always seem to be "tickets" open, even after we closed an issue months prior. Some of the reports are needless.

Recommendations to others considering the product

If ease is what is needed, you can't go wrong with Lightspeed. The interface is simple, as it should be.

What business problems are you solving with the product? What benefits have you realized?

It is a very easy way to maintain a POS system for our Gallery. The ability to add pictures to the product's SKU profile is very helpful in the art world.

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* We monitor all Lightspeed Retail reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. Validated reviews require the user to submit a screenshot of the product containing their user ID, in order to verify a user is an actual user of the product.