What do you like best?
LinkPoint is a great way to record emails into Salesforce directly from Outlook. This makes it easier than having to copy, switch to, and paste an email into Salesforce. It records all of the information I need (date, time, subject, body, etc.). I also like being able to sync my tasks and calendar events between Salesforce and Outlook. LinkPoint allows you to ignore certain things, such as email addresses and images associate with your signature. I can also save attachments, which helps when trying to determine which collateral I had sent to my prospects. LinkPoint also lets you create a SalesForce lead or contact from an email signature.
What do you dislike?
If the lead/contact is not in Salesforce, it will not send the email. Instead, it will result in a pop-up that will stop Outlook in it's tracks. I have had issues where the pop-up crashed Outlook, forcing me to restart and resend the email. In order to send an email using LinkPoint, you will need to add the lead or contact into Salesforce prior to the email being sent. It would make more sense to send the email and then provide a report or alert that can be dismissed easily after sending the email.
Recommendations to others considering the product
On the Record option, make sure you put the file name for any images you may have in your email, otherwise LinkPoint will record them all into Salesforce. You can also include attachments by default on within the Record options. There are also some plugins that may be worth adding, such as Skype and Google.
What business problems are you solving with the product? What benefits have you realized?
It is important to record all communication with leads and contacts, especially emails. When communicating with current customers or following up with previous leads and contacts, you can find all of that information with Salesforce. This also helps multiple departments communicate with a single point of contact in Salesforce without having to CC, BCC, or forward those communications to every one else.