Lithium Online Communities are designed to leverage the power of the crowd to transform the user's website into a social destination and improve customer relationships.
Key benefits include the ability to:
Reduce service costs and greater efficiency through self-service. Users can deflect up to 20% of calls that would otherwise go to the customer service call center.
Improve conversion rate, by including social proof from the community. Customers have seen conversion rates double through using the community.
Foster customer advocacy and loyalty, and improve customer retention through community engagement.
Boost SEO. The vendor says Lithium community content can lead to a 48% uplift in organic search traffic.
Accelerate innovation, by crowdsourcing ideas from experts and advocates to inform the next generation of products.