Lithium Social Media Management combines powerful publishing and response feature sets for social media marketing and customer service.
Marketing users can manage their social strategy with a single tool, and boost engagement by publishing the right content at the right time, driven by Klout data.
Key benefits include:
Content that resonates. Publish the right content at the right time with the auto-scheduler.
Improved team collaboration and workflow. Plan integrated campaigns with a Global Omni-channel Calendar.
Deeper campaign performance insights. Track campaign progress with a visual timeline, organized by milestones.
Users can respond to inquiries on social networks in seconds, and provide private and trusted customer care in real-time, regardless of channel. Customizable analytics, trends, and customer insights are available on-the-go through the mobile app. Easy mobile access is one example of how Social Response enables customer service representatives to act fast.