Lithium for Social Media Management

(8)
3.9 out of 5 stars

Manage social campaigns and responses with precision and efficiency. An integrated platform for social media management, Lithium Social Media Management combines powerful publishing and response feature sets for marketing and customer service.

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Lithium for Social Media Management Reviews

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Showing 8 Lithium for Social Media Management reviews
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Lithium for Social Media Management review by <span>Asim A.</span>
Asim A.
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Lithium helps in analyzing Social Media

What do you like best?

User Interface is very robust and is capable of handling large amount of content which comes in real-time. The best thing about Lithium is that it has the capability to filter out Facebook posts or Twitter tweets that one needs to respond to on priority basis which saves a lot of time. It is designed in a visual way so one can easily track the flow and find out when the issue gets resolved. It gets integrated with Salesforce, and therefore lets you see if the cases actually originate from product fans.

What do you dislike?

it is not able to predict if someone is accessing it from a mobile device but it doesn’t specify whether it is a phone or a tablet.

Recommendations to others considering the product

It is a useful tool for workflow management which allows the users to collaborate with each other in real time. You can also explore Facebook and Twitter community users by integrating them with Lithium.

What business problems are you solving with the product? What benefits have you realized?

It is being used to reach out to the potential customers and serve the existing customers in a better way to increase the social media community users. At a particular time, a single agent gets assigned to a conversation with a customer. As soon as the conversation gets assigned, it gets removed from the waiting queue from list of all the agents. It stays with the agent till the conversation gets completely finished.

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Lithium for Social Media Management review by User in Telecommunications
User in Telecommunications
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Amazing social media management platform

What do you like best?

There are so many options for data reporting making things incredibly easy to see trends and track agent performance.

What do you dislike?

Auto-assigning tickets is not integrated as of yet. Additionally, it’s difficult to navigate through closed tickets.

Recommendations to others considering the product

I would definitely recommend other companies who want to significantly improve their social media presence utilize Lithium’s services.

What business problems are you solving with the product? What benefits have you realized?

Seeing trends is making things very clear in regards to what we need to do to improve and grow business.

What Social Media Management solution do you use?

Thanks for letting us know!
Lithium for Social Media Management review by <span>Melissa K. H.</span>
Melissa K. H.
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Lithium Tool for Hilton Suggests! Program

What do you like best?

Ease of use. Lithium is a great product because of its range of functionalities- from monitoring ongoing conversations to filtering through conversations online before jumping in.

What do you dislike?

Not getting email reminders when I'm logged in

Recommendations to others considering the product

Lithium is easy to use for a variety of reasons- the number one reason is that it takes a lot of effort out of social media management.

What business problems are you solving with the product? What benefits have you realized?

I participate in the Hilton Suggests program with my company and was part of the pilot for Lithium. Through Hilton Suggests, our team seeks out Twitter users who are looking for recommendations on activities in our area. I think Lithium is a great tool for this purpose because the software filters through relevant and irrelevant posts according to our parameters, and we can then respond through @HiltonSuggests to provide great suggestions for the end user.

Lithium for Social Media Management review by <span>Stephen P.</span>
Stephen P.
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Decent with room to improve

What do you like best?

Being able to sort categories and refine searches.

What do you dislike?

Unclear rating system: would like to see a net score for each at the top. Also, being able to go to the platform from the page.

What business problems are you solving with the product? What benefits have you realized?

Finding a platform that has all the items we have currently but with a better user experience and continual improvements.

Lithium for Social Media Management review by User in Performing Arts
User in Performing Arts
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Lithium is a fantastic product

What do you like best?

I really like how good of a tool Lithium is for managing social interactions across a variety of services. It's a one stop shop. Everything is logged, from a compliance, monitoring and quality perspective this makes life so much easier. We can see every conversation we've ever handled going back to the start, all conversations have their unique identifier as a reference.

Integrations are currently available for Facebook, Twitter, Google+ and Radian6 with RSS available as well, API support is in the works to expand the range of services that can be integrated.

What do you dislike?

The Analytics section is a bit lacking and makes it difficult to track a variety of analytical data paths. Publishing is not one of Lithium Social Web's strong points currently, it is limited to text, links and embedded images. Video currently isn't part of this and the content calendar for publishing can become a little cluttered. Geo-targeting is also a missing feature from the publish capability currently.

As mentioned previously Lithium Social Web is geared more towards Social Customer Support rather than Marketing. That said you can schedule content and build a basic content calendar targeting specific or multiple social accounts.

What business problems are you solving with the product? What benefits have you realized?

Lithium Social Web has had a massive impact on our Social Support strategy. There's nothing like it that we've seen out there that comes close to the capabilities that this platform has. It is an extremely robust and powerful tool which is always growing.

We've been able to reach more customers quicker on Social and listen to more content than before using Social Web. This greater reach has had a profound impact on our customer behaviour with many choosing to use Social as a first point of contact. Growth in certain channels such as Twitter as a result has been exponential.

Lithium for Social Media Management review by User in Hospitality
User in Hospitality
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Lithium Is a More Streamlined Platform

What do you like best?

I like how the tweets are more organized, which allows me to answer them based on time. I also like how I can mark any tweet with a particular status so I can manage them according to their content.

What do you dislike?

It doesn't really allow me to do searches and explore other potential hash tags.

Recommendations to others considering the product

Take the time to test out the platform and compare with the one you are currently using.

What business problems are you solving with the product? What benefits have you realized?

I realize that I am better utilizing my bandwidth engaging users more efficiently.

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Kate from G2 Crowd

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