What do you like best?
The product is not too overly complicated. You can create courses using text, images, videos, and quizzes. But if you need something more complicated, you can also upload custom Captivate files for a higher interactive experience from your learners. The interface for the learner strips down to almost nothing but courses so that they are not too confused with everything in from of them. Overall, t's fairly easy to use and the support team is very helpful as well.
What do you dislike?
There are basic functionality problems that make life harder. For example, there is no form of duplication or version revision. This means if you have a very long quiz that you want to make edits to, you won't have a previous version to revert back to and you can't duplicate the quiz within the same course. You have to create a work-around by "adding a pre-existing module" to a new course by duplicating it over and then duplicating it back to the intended course. There are also strange glitches that happen from time to time where buttons won't work unless you click them in the exact right spot, or icons will simply disappear sometimes. Additionally, I really wish there was a way to set expiration dates on user's accounts rather than on learning paths or courses. While restricting access to courses makes sense for an actual class, it doesn't make sense for software training. So currently, we have to click on each learning path or course and change the access date on a person for each course they are assigned to. Now imagine you need to change the access date for a group of 20+ people and each is assigned to 5+ learning paths. Do the math, it's a huge waste of time. There are some "bulk" options for changing access dates, but I have found them to be glitchy and don't work half the time. Another thing is that the user interface for admins can be highly confusing. There are many ways to get to the same place unnecessarily which can lead to a lot of confusion. Finally, if generating reports is important to you, this may not be the product you want. They recently "improved" their report generation system by letting you customize your reports. Unfortunately, they don't just give you a list of things you might want on the report and select them, oh no. Instead they give you categories to sort through and you start broad and work your way down to more specific categories from there. Filtering is also terrible as they don't give you many options for filtering. Why can't I have a report that contains both active users (as opposed to all) AND filter out people from my own company? So now I have to create a report by hand. very frustrating.
Recommendations to others considering the product
There may be a lot of things they need to work out, but they are improving things all the time. If you just need a platform to tech some basics or software, this will work just fine and will allow you to keep track of your users progress.
What business problems are you solving with the product? What benefits have you realized?
Our company has a shortage of IT and DEV staff who would also handle the task of training and re-certifying people on our software. By using Litmos, we have taken that task off of their hands so they can focus more on their actual job. It is saving all them tons of time, and helping them to be more productive as a result. Additionally, we can give access to potential customers to explore the software without having to setup a sandbox environment for them (which also takes time away from IT and Sales staff).