What do you like best?
I like that LGL is easy to use and makes it easy to document my constituents and their donations. The ability to create campaigns, designate funds, appeals, and events to each campaign helps my organization track our progress towards our overall fundraising goals. I can accurately and efficiently track the giving trends of our donors for effective relationship building.
What do you dislike?
I have struggled with the pledge installment features in LGL. I record a pledge and have it scheduled in installments; but, when I go to record an installment payment/gift, the original scheduled installment remains/doesn't register the gift payment. This makes it easy to make pledge recording errors and/or duplication. I had to do major record clean up when I took over the database and I don't trust the installment method for future payments.
Recommendations to others considering the product
Make sure you establish your recording plans/goals/campaigns/ standards early so you can be consistent throughout the year.
What business problems are you solving with the product? What benefits have you realized?
Our organization has only had a fundraising team for about one year and LGL has been key in the development of our department. We can use LGL's data to see who of our constituents/prospects are involved in our organization, volunteering, donating, etc. We can track their journey from prospect to active and even top donor. We use LGL to designate Major gift prospects to development team officers. We can track how much money we are gaining in what campaign. I can show relationships among donors. One benefit we have realized in the tracking of total donors. from 2014 we lost 54% of our donors, retained 56% and acquired 54% new donors. My boss is then able to present to our board proof that our efforts are working (190 new donors!), work that wouldn't be happening without our department. She can also use this data to gain more funding for her grant-funded position.