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LiveAgent

LiveAgent

4.5
(838)

LiveAgent helps businesses provide better customer service across all communication channels including email, chat and phone. Deliver customer Wow and grow your business with LiveAgent, a customer service software trusted by 30.000+ companies worldwide.

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LiveAgent Details Provided by: David C.

LiveAgent Details Provided by: David Cacik

Head of Marketing @ LiveAgent
Website
www.ladesk.com
Related Links
FAQ
Mobile Apps
Languages Supported
Arabic, Catalan, Chinese, Czech, Danish, Dutch, English, Finnish, French, German, Hebrew, Hungarian, Indonesian, Italian, Japanese, Korean, Latvian, Lithuanian, Macedonian, Malay, Modern Greek (1453-), Norwegian, Persian, Polish, Portuguese, Romanian, Russian, Serbian, Slovak, Slovenian, Spanish, Swedish, Thai, Turkish, Ukrainian, Vietnamese

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About LiveAgent

LiveAgent helps businesses improve customer interactions across email, live chat, phone & social networks. Companies like BMW, Huawei, O2 or Forbesfone use LiveAgent to deliver customer wow to 150M end users worldwide.

LiveAgent's biggest advantage is the ability to seamlessly combine all communication channels in one platform. Equip your team with LiveAgent's state of the art features and watch your customer satisfaction rates skyrocket. And remember, great customer service starts with better help desk software.

Additionally, and in cooperation with a variety of third-party software companies, LiveAgent offers a selection of broader customer relationship management (CRM) applications, such as marketing and sales force automation. It is a customisable solution that can scale as small companies grow their customer base and online services.

LiveAgent is offered as both Web-based (cloud) software and on-premise installations. The cloud option is priced on a per-user per-month basis by number of agents, and the on-premise options use the up-front pricing model, based solely on number of agents.

170+ Features included:
-POP3 accounts
-Email piping
-Forwarding
-Departments
-Priorities
-Statuses
-Tags
-Rules
-Ticket Routing
-Canned/Predefined messages
-Email templates
-Voice integration
-Real-time website monitoring and statistic
-Chats
-Facebook/Twitter integration
-Knowledgebase
-Live Suggestions as you type
-Feedback and Contact forms
-Agent rating, Gamification
-Multilingual
-Ticket Filters
-File sharing and attachments
-Chat button templates and much more.

Get started with a 14-day free trial (no credit card required)

How do you position yourself against your competitors?

- Exceptional free 24/7 customer support
- Most reviewed help desk
- 3-in-1: combines all communication channels in 1 affordable package
- Available as on premise license as well
- Competitive, startup-friendly pricing

Vendor
QualityUnit
Company Website
Year Founded
2004
HQ Location
Bratislava, Slovakia
LinkedInĀ® Page
www.linkedin.com
Employees on LinkedInĀ®
30
Twitter
@qualityunit
Twitter Followers
480
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Kate from G2 Crowd

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LiveAgent
4.5
(838)