LiveAgent

LiveAgent

(698)
4.5 out of 5 stars

LiveAgent is a multi-channel, interactive and easy-to-use customer service software.

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What is LiveAgent?

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Customer support made easy with LiveAgent. See how LiveAgent can help your business in 1 minute.

LiveAgent Details Provided by: David C.

LiveAgent Details Provided by: David Cacik

Head of Marketing @ LiveAgent
Website
www.ladesk.com
Related Links
FAQ
Mobile Apps
Languages Supported
Arabic, Catalan, Chinese, Czech, Danish, Dutch, English, Finnish, French, German, Hebrew, Hungarian, Indonesian, Italian, Japanese, Korean, Latvian, Lithuanian, Macedonian, Malay, Modern Greek (1453-), Norwegian, Persian, Polish, Portuguese, Romanian, Russian, Serbian, Slovak, Slovenian, Spanish, Swedish, Thai, Turkish, Ukrainian, Vietnamese

LiveAgent Screenshots

About LiveAgent

Contact us: +1-888-659-6550 (USA & Canada) & +421 2 33 456 826 (European Union & Worldwide).

LiveAgent is helpdesk software that’s especially popular with e-commerce businesses at the small and midsize level. In addition to their core live chat application, the vendor also offers ticket management, online self-service portals and change and license management, all as either in-suite or standalone application.

Additionally, and in cooperation with a variety of third-party software companies, LiveAgent offers a selection of broader customer relationship management (CRM) applications, such as marketing and sales force automation. It is a customisable solution that can scale as small companies grow their customer base and online services.

LiveAgent is offered as both Web-based (cloud) software and on-premise installations. The cloud option is priced on a per-user per-month basis by number of agents, and the on-premise options use the up-front pricing model, based solely on number of agents.

Simple, yet powerful interface:
Answer mails, chats, phone calls, Facebook posts and private messages and monitor Tweets mentioning your brand or important keywords - all from one place.

All important help desk and live chat features included:
-POP3 accounts
-Email piping
-Forwarding
-Departments
-Priorities
-Statuses
-Tags
-Rules
-Ticket Routing
-Canned/Predefined messages
-Email templates
-Voice integration
-Real-time website monitoring and statistic
-Chats
-Facebook/Twitter integration
-Knowledgebase
-Live Suggestions as you type
-Feedback and Contact forms
-Agent rating, Gamification
-Multilingual
-Ticket Filters
-File sharing and attachments
-Chat button templates and much more.

All features are fully customizable, no HTML coding is required.
Available in Subscription plans (from $9/month).

14-day trial free.

How do you position yourself against your competitors?

- Exceptional free 24/7 customer support
- Most reviewed help desk
- 3-in-1: don't pay extra for chat or phone. It's included!
- Available as on premise license as well
- Competitive, startup-friendly pricing

Vendor
QualityUnit
Company Website
Year Founded
2004
HQ Location
Bratislava, Slovakia
LinkedIn® Page
www.linkedin.com
Employees on LinkedIn®
25
Twitter
@qualityunit
Twitter Followers
506
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LiveAgent
(698)