4.5 out of 5 stars

LiveAgent is a multi-channel, interactive and easy-to-use customer service software.

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Customer support made easy with LiveAgent. See how LiveAgent can help your business in 1 minute.

LiveAgent Details Provided by: David C.

LiveAgent Details Provided by: David Cacik

Head of Marketing @ LiveAgent
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Languages Supported
Arabic, Catalan, Chinese, Czech, Danish, Dutch, English, Finnish, French, German, Hebrew, Hungarian, Indonesian, Italian, Japanese, Korean, Latvian, Lithuanian, Macedonian, Malay, Modern Greek (1453-), Norwegian, Persian, Polish, Portuguese, Romanian, Russian, Serbian, Slovak, Slovenian, Spanish, Swedish, Thai, Turkish, Ukrainian, Vietnamese

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About LiveAgent

Contact us: +1-888-659-6550 (USA & Canada) & +421 2 33 456 826 (European Union & Worldwide).

LiveAgent is helpdesk software that’s especially popular with e-commerce businesses at the small and midsize level. In addition to their core live chat application, the vendor also offers ticket management, online self-service portals and change and license management, all as either in-suite or standalone application.

Additionally, and in cooperation with a variety of third-party software companies, LiveAgent offers a selection of broader customer relationship management (CRM) applications, such as marketing and sales force automation. It is a customisable solution that can scale as small companies grow their customer base and online services.

LiveAgent is offered as both Web-based (cloud) software and on-premise installations. The cloud option is priced on a per-user per-month basis by number of agents, and the on-premise options use the up-front pricing model, based solely on number of agents.

Simple, yet powerful interface:
Answer mails, chats, phone calls, Facebook posts and private messages and monitor Tweets mentioning your brand or important keywords - all from one place.

All important help desk and live chat features included:
-POP3 accounts
-Email piping
-Ticket Routing
-Canned/Predefined messages
-Email templates
-Voice integration
-Real-time website monitoring and statistic
-Facebook/Twitter integration
-Live Suggestions as you type
-Feedback and Contact forms
-Agent rating, Gamification
-Ticket Filters
-File sharing and attachments
-Chat button templates and much more.

All features are fully customizable, no HTML coding is required.
Available in Subscription plans (from $9/month).

14-day trial free.

How do you position yourself against your competitors?

- Exceptional free 24/7 customer support
- Most reviewed help desk
- 3-in-1: don't pay extra for chat or phone. It's included!
- Available as on premise license as well
- Competitive, startup-friendly pricing

Company Website
Year Founded
HQ Location
Bratislava, Slovakia
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