It's simply fantastic. It offers tons of benefits for your small business.
Live Agent offers hundreds of benefits for both your customer support staff and the general clientele.
The different integrations provided by ladesk for your company's websites will absolutely meet all expectations, facilitating all types of communication between user and service provider.
Is pretty hard to find something to dislike in this help desk platform, but if we have to mention one it would certainly be it's price. Particularly speaking the price for each additional agent. I.e. if your plan includes 2 agents + ticket and chat support for $29 per month, and you want to add an additional agent, they will charge you $29 for each agent, which does not seems to be fair.
nevertheless is actually the best help desk platform i have ever tried.
The main function implemented by us, is the "live chat", which works like a charm. It's great to being able to see what the customer is typing right away, real real-time (without having to wait until they actually send the message), helps our staff to speed up and improve the process of generating a complete answer.
It will also organize all the chats received in an adequate and comfortable way, including its respective ticket number and other information provided by the client.
The "chat overview" function also allows you to see from where, geographically speaking, you are being contacted (via it's ip).
This help desk is also marvelous for managers, since it shows easily a tons of data reports like: chat load, chat availability, agent availability (hourly, daily, monthly...).