I started using LiveAgent (Livedesk) quite recently. I have been looking for a high-quality and flexible tool for working with clients for a very long time. Most of all I was pleasantly surprised by the high level of service in LiveAgent, the quick responses of support staff, flexible conditions on all tariff plans.
I was able to quickly understand a large number of settings, because LiveAgent is designed very professionally. All the necessary settings at hand. Easy to customize the interface for the client portal. LiveAgent has the interface language I need, and you can also add your own phrases and translate your interface.
I also liked that there is the possibility of flexible configuration of tickets, departments and operators. You can create custom contact forms, an unlimited number of files per ticket is supported, and the size of a single file is more than suitable for most tasks.
It can be seen that LiveAgent was created for a long time and very carefully. There are many thoughtful things here that at first glance may not seem necessary or logical, but over time you realize that this is very necessary.
I will definitely recommend LiveAgent to my friends who are looking for a good service to interact with customers.
I have been looking for a good SaaS service to work with customer requests. I need LiveAgent to organize and control customer requests. I support clients through LiveAgent - tickets and emails.
The main advantages for me in LiveAgent are a flexible system of settings, wide opportunities for customization, good technical support of the service, advantageous tariff plans