What do you like best?
I like that I can effectively communicate with my clients using this program. Questions are solved very effectively. Something deserve a phone call, and some do not, and when something requires less than a phone call, chat has a chat room to help me solve problems with speed
What do you dislike?
There are several times that I was banned from the system automatically, but I think this can happen to anything. Otherwise I have zero problems with LiveChat.
Recommendations to others considering the product
It is easy to use and easy to learn. It's disappointing that there is an input delay and that the client's bubbles are moving, but it does so that the support agent does not have to prioritize the chat, LC does this part for you.
What business problems are you solving with the product? What benefits have you realized?
We process online chats from people around the world, and this tool is the best tool we've used so far. It has adequate reporting, interoperability, excellent support and reasonable evaluation