Premium live chat and help desk software for business websites. E-commerce and customer service software with built-in ticketing system.
I like that I can allow to my customer's much faster communication with them in my website. Definitely, I will not make my clients wait for long. That solution will make my work effective with one click. That's I like most.
I can say that all communication is great and does not have any delay. All facilities are open and understandable so we don't lose our time to learning about that solution.
An amazing tool which can make our job faster and qualification. With this platform, you can simply assist your customers and give to them a correct answer in time. It is a big time saver.
I like that of every chat and always develop the quality of our support to our customers. With the opportunity of this platform, we can do much more than ever. We can cooperate with our clients and always be sure that they have all our support.
LiveChat Easy to use and convenient enough. The program allows us to serve customers and answer their questions faster than via email and more efficiently than by phone. Customers are satisfied that they do not have to wait long for questions that arise.
Always it is necessary aspires to any convictions, but I yet can not offer anything concrete.
If you are a team that wants to always be a step ahead of competitors, then LiveChat is for you. Nobody wants to wait for an answer to your question a day, or even two if all the problems can be solved immediately.
This program helps our team, quickly and efficiently serve customers without forcing them to wait. Also, we can more easily and quickly monitor what interests our customers the most. When analyzing our work, we realized that orders increased on our site after we started using LiveChat. And feedback on our work has become higher.
I have the much better way to help our clients. As for me, it is quicker than email and much efficient than the phone. I guess it is always great when I can help with the correct choice to my customers.
Actually, this very nice software which brings a lot of help to our company. Till now I don't have any bad problems with it and I hope I will not meet them.
With LiveChat. The best way to have the opportunity to increase the number of your clients and always support them. You will make your customers buy a right stuff for them with the much better assist. The program is easy to use for everyone.
Much better than we can evaluate the end of every chat and always develop the quality of our support to our customers. Also with LiveChat, we can do what we can't do on the phone. We are working with a higher level of our working way.
I like that I can react faster than ever. That software works quicker than email and more effective than the telephone. I like to work on this platform because I do not want to make my customers waited.
I don't know the answer for what I don't like in this product. I guess everyone will like it the most open way to make customers happy and increase your sale. Also, I would like to admit that help service always cares about the client and they do it well.
Definitely, I will recommend it to you. As I like that software a lot. You will like the fast way of working tools. With LiveChat you have the ability to increase your customers and always will keep them near you. The best way to assist customers with purchase.
We like to work and help our customers. We can contact client on our site and just push them into to correct direction. We have the ability to receive an assessment at the end of the chat. We are always working on improving the quality of our support. Also, we can avoid the long line and surprise our clients with fast answers.
LiveChat is an important tool for attracting customers to the site in my company. Since the introduction of LiveChat, our volume of incoming phone calls of customers has decreased by an order of magnitude. Most of our customer acquisition now takes place on this platform, through the form on our website. Customers like to have immediate access to someone when they need it. And LiveChat includes great opportunities that provide metrics and data to improve planning, tracking.
I want Livechat to introduce a feature that allows users to call us on the Livechat dashboard.
It's easy to use and easy to learn how to use. It's frustrating that there is a typing lag and that the customer's bubbles move around, but it makes it so the agent supports does not have to prioritize the chat, LC does this part for you.
We use it to answer questions from users on the site. We have a lot of canned answers prepared, but constantly collect new questions to add to our FAQ support and experience new ideas for art products.
The simplicity of the software.
Easy setup of chat agent setup.
You can see chat history of user and agent
Setting timers for when chat is available. Customizing the chat bubble so customers know chat is available or not.
There is a reporting section that shows number of days you have had chats, chat satisfaction scores, availability, number in queue holding for an agent and survey results.
There is even a dashboard that shows real time and 7 day stat you can show on a TV on the wall.
They also have an app store with Chat Widget themes and other apps that work with LiveChat
LiveChat did a great job of letting us do several trail runs before we purchased the product.This allowed us to test it out with customers before our purchase!
With other SaaS apps we use, the available plug-in app selection is large. LiveChage has a handful and I am sure as time goes on they will continue to add more as they receive feedback from their customers.
After doing research on the different chat options out there, we found that LiveChat met our needs for how we wanted to use it and also grow as time goes on. Pricing was in the range we were looking for with the features we needed.
LiveChat has helped us with simple requests that we can turn around quickly. Before LC, those requests would go into our support software and could sit there for a few hours before they were touched.
It is also another way for our customers to contact us.
We can help you find the solution that fits you best.Chat with a G2 guide