Livechat offers a great opportunity to add a personal touch into communication with a customer. All our customers are simply impressed by the service that we provide via Livechat. The conversion rate throguh this tools is almost 35%, which leaves any other tools far behind. Our customers like that fact that they do not need to use a phone to contact us. Even if our livechat is disabled they can still send a question using the form and receive a quick response related to their problem. Canned reposnes greatly help to answer standard questions quickly and effeciently without loosing time that is valuable for communication with other more important customers. Simply amazing!
There is no anything to complain about at this moment. This product is one of the best solutions on the market. The only thing we are really missing is a spellcheck that would certailny improve the quality of service that we provide to our customers. It would be great if livechat could be integrated with the database of our products so that we could easily search for a product, price and description without leaving chat window. It would save a lot of time.
Compare features and prices with other solutions on the market.
We provide a fast, effecient and competent advise via Livechat. It helps us to quickly answer any questions our visitors may have or resolve any issue in the most effecient way.