Our company has used LiveChat for about 12 months, and it's by far the most advanced, easy to use, and helpful tool we've invested in for our website.
Unlike some products, LiveChat allows you to easily open and follow up with 'Tickets,' meaning you're in constant contact with customers who need service or help with issues, and even better, sales. The Program automatically follow up in 3 days, which is a huge plus.
Another plus, which our company especially likes, is the App specifically designed for Apple Macs. Some programs are only online, which can be a hassle as you always have to have that browser tab open. LiveChat is it's own App, and notifies you clearly when there is a new chat, or a response. It's easy to see, and you'll never miss a customer who needs help.
All in all, I highly recommend the service for any website looking to give their customer's the best possible support.
One of the things I don't prefer about LiveChat App is the lack of support for 'Spell Checking'. Normally misspelled words will be caught on the browser with a red line underneath the word, LiveChat does not have this function.
We are able to give expert advise in an on-demand fashion. Today, people don't want to have to call a business every time they have a question, LiveChat gives customers the ease of reaching out without interrupting their busy schedules.