We’re a tech company, so we wanted to make sure we were catering to all suitable ways our customers wanted to get in touch with us. Speed & visibility is very important to us and LiveChat helps to cover both of those perfectly. We also love the reporting available, as it makes it an easy job for us to monitor our chat satisfaction & predict cover levels.
Beyond the product, a gold star goes to the Live Chat team. Since developing a relationship on social media we have had several conversations around Live Chat and how best to use it's features. And more importantly Daniel Zieliński (of LC's marketing team) has taken the time to get to know about us -not just the facts and figures, but us as a team.
Honestly - nothing! LiveChat is helping us in every way we need it to.
Now we are catering to goals set that are based on getting new sign ups, as LiveChat helps us give much quicker responses to customers as and when they want information, increasing our trial conversions.
We also integrated LiveChat with all of our internal comms, so we can see when a chat has been completed and rated and it helps us give feedback or ask for help on each other on client conversations. Helping to centralize all our customer info and making it easy to find.