LiveChat is highly effective and our chosen software to run our live chat outsourcing company - The Chat Shop. We've implemented and managed LiveChat across a large number of sites and across a range of industries. The technology is a pleasure to use from an agent perspective, has quality reporting and out of the box integrations. It's customisation is some of the best in the industry and from a customer perspective it's a pleasure to interact with onsite.
Advanced reporting requirements such as proactives shown to accepted are only available using other tools such as Google Analytics and not out of the box. The CSS customisation is extensive but not very well documented for lay people to adapt.
We use LiveChat as our technology of choice providing outsourced live chat services to our clients from here in the UK. LiveChat allows us to heavily customise and report on each client including accurate reporting on the impact of conversion rates on eCommerce client sites. The feature set has allowed us to create increased interaction volumes vs. clients legacy live chat software solutions, generate increases in revenue and provide effective and instant support.