LiveChat is very easy to set up and get your team started. They provide great tools for education and training our team. Within hours, they are ready to go live. Their customer service is also very responsive and thoughtful in helping us resolve problems. Also like the flexibility to change #of seats based on the cyclical nature of our business.
None that I've experienced. Every issue raised was solved. I wish features like work scheduler were available with our basic subscription.
We wanted customers help while they are live on our site so they could quickly start benefiting from the resource.
A couple of cool tools like Join.Me and attaching screenshots during the chats are super helpful. Our customers love how quickly we respond and see their actual experience.