It's a new, effective, easily managed communication device to interact with our existing and potential clients. We are also using LiveChat as a training device for new and existing staff as the reports and archives allow immediate coaching opportunities.
It would be nice to have access or even a trial access to some of the features the higher priced plans provide (e.g. work scheduler).
Give the free trial a go. We knew within a week or two this program would help us grow our business and it was nice to have the free trial to explore this new opportunity before being locked in to a long-term decision.
It has allowed us to be a help desk for our newly launched online registration portal. LiveChat has also allowed us to extend our hours we are available to speak with existing and potential clients. People choose various ways to communicate and LiveChat allows access to our business through another medium.